Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

American Web Coders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issues with American Web Coders began last you on August 22nd 2022. Original Invoice # ********-1 Was told I would be charged Promotional price $349 for ************* with a 100% money back if you're not satisfied with the quality of the work and/or do not wish to continue with American Web Coders in case of dissatisfaction. Lastly, I will be attaching copies of email and all documents I have exchange with them thought out this ordeal that also confirms that I am not liable to pay any extra or re-occurring fee, unless already specified, for the features mentioned.As of today I have been charged a total of $1200 and they are still trying to charge more money and the site is not even up and running at this point. We have been going through this for months and I continue to tell them to stop charging me because I for one, have been misled on the price as well as I'm not satisfied with the work that has been completed by American Web Coders up to this point. I was simply trying to have a website created for my Non-profit and it has now become way over price, and way over the planned budget. And the board members and myself have agreed we no longer want to continue working with American Web Coders and request ALL of our money be returned. We have included copies of conversations, invoices, and supporting information pertaining to the companies business practices. Your help in this matter will be greatly appreciated. Thank you!******************************* President of the "Friends of Northside"

  • Initial Complaint

    Date:10/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to get a website built for almost a year with AWC. After countless missed deadlines, promised refunds that never came, and now no communication...I will be filing suit. All communication is documented in writing and I will gladly submit. I've given over $5000 to this firm and they have given me NOTHING and are now not responding to emails.

    Business Response

    Date: 11/17/2022

    Business Response /* (1000, 5, 2022/11/02) */
    We have attached the case response below.

  • Initial Complaint

    Date:10/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 2022, I hired American Web Coders to create my public figure page.**** was assigned to my case. I paid**** & American Web Coders $300.00, and he stated the public figure page would be complete in a week.**** did not complete the task.**** attempted to compensate me with building a website & mobile app, however, I had to complain to his supervisor ************ due to**** charging me $890.00 for adding ********* on my website, when****** website states adding ********* on your website is free. I asked ************ about receiving all the legal paperwork for my website and they continue to pass me around instead of sending me all legal information pertaining to my website. American Web Coders pretended to assist me legally with stating they could assist me with trademarking my business, however, only completed a copyright for my website for $200.00. **** attempted to charge me $3000.00 for hosting of my website when *********** publishes all of this for $300.00 - $600.00. **** contacted me later and mentioned the $1000.00 that I paid for the mobile website app he applied to the hosting fee. In July 2022, American Web Coders hacked my computer and took receipts from purchases with them, they took my EIN and locked my account to the website. I can not access my website. I have emailed American Web Coders and asked for a refund $1500.00, all legal rights from the legal department about my business, perform 5 task to the website, all username & passwords for my website. American Web Coders has not responded to any of emails. I have made a complaint to the Federal Trade Commission (Report Number:*********) for the fraud of hacking my account, stealing my EIN, and not providing all my username & passwords.

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/10/12) */
    PFA the case study

American Web Coders is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.