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Business Profile

Web Design

American Web Coders

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issues with American Web Coders began last you on August 22nd 2022. Original Invoice # ********-1 Was told I would be charged Promotional price $349 for ************* with a 100% money back if you're not satisfied with the quality of the work and/or do not wish to continue with American Web Coders in case of dissatisfaction. Lastly, I will be attaching copies of email and all documents I have exchange with them thought out this ordeal that also confirms that I am not liable to pay any extra or re-occurring fee, unless already specified, for the features mentioned.As of today I have been charged a total of $1200 and they are still trying to charge more money and the site is not even up and running at this point. We have been going through this for months and I continue to tell them to stop charging me because I for one, have been misled on the price as well as I'm not satisfied with the work that has been completed by American Web Coders up to this point. I was simply trying to have a website created for my Non-profit and it has now become way over price, and way over the planned budget. And the board members and myself have agreed we no longer want to continue working with American Web Coders and request ALL of our money be returned. We have included copies of conversations, invoices, and supporting information pertaining to the companies business practices. Your help in this matter will be greatly appreciated. Thank you!******************************* President of the "Friends of Northside"

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