We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Nuzena LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 5th,2025, I paid Nuzena $39.90 for a Bottle of Optima Omega-3+ capsules. This is a 1-month supply. I purchased this on-line, and I confirmed that the money was taken from my checking account. I have initiated a chat with no response. I have e-mailed them requesting a refund and have not had a response either. My order # is NZ8206.

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 26, 2025 I ordered 4 bottles of Optima Omega-3 from ************************** (order confirmation attached.) It is now March 23rd, and I still have not received my order. If I try to contact them for more information about my order using their website Chat, I get no answer. (See attached).At this point, having not received what I ordered 2 months ago, and unable to have any contact with the company, I want a refund.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product (Berberine) from them in late October 2024. My order number is NZ8097. It was to be shipped monthly. The first shipment was to be shipped November 11 2024. I never received it but I did pay for it. This continued to happen 3 more times in December, January and February. I have tried multiple times to contact them by Email no response. I tried calling them. They do not answer but say to leave your number and they will call you back. They never did! I also tried chatting with them on their website. No response! I would like to get a refund but thats not going to happen since I cant reach them. I was hoping maybe you could help me. I dont believe this is a legitimate business. I dont want this to happen to anyone else.

  • Initial Complaint

    Date:01/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Nuzena on Nov. 12th 2024, received the following confirmation email:nuzena Order NZ7898 Thank you for your purchase!We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Create Your Personalized Bundle 1 Bundle4417_2024-11-12T14:48:257 / BYOB $176.40 Subtotal $176.40 Shipping $0.00 Taxes $0.00 Total $176.40 USD Customer information Shipping address ***** ***** *************************************************** Billing address ***** ***** *************************************************** Payment Mastercard ending with 8437 Shipping method Standard I never received the order and emailed and called numerous times with no response. I would like a full refund or my order delivered. ***** ***** <***********************************>Dec 20, 2024, 4:33PM to ******** Hello,I am still awaiting delivery for this order.Thank you for your attention in this *********** wishes,~***** ***** ***** <***********************************>Thu, Jan 9, 7:24PM (10 days ago)to support URGENT: Please Respond To whom it may concern,I placed an order #NZ7898 on Nov. 12th and have yet to receive it. I've emailed and called twice and have received no communication back. I would like my products or a full refund for $176.40.I am disappointed in the unprofessional lack of response.~***** ***** ************** URGENT: PLEASE RESPOND!***** ***** <***********************************>Sat, Jan 11, 9:33PM (8 days ago)to ******** To whom it may concern,I placed an order on Nov. 12th and never received my supplements. I have emailed and called numerous times with no response. You've left me no choice but to contact the Better Business Bureau and the Federal Trade Commision. Your company has stolen $176.40 from me and this is unacceptable.I demand a response and a full refund.This business is a disgrace.~*****

Nuzena LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.