ComplaintsforKremotex
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a jar of cream on the 27th May. I was charged $********** dollars, which was not what I thought it would convert too. I have not received anything yet. As I searched for complaints, I have doubts that this is a legitimate company. I would really like a refund on this.Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed two orders and paid with my credit card through Amazon. I never received an order confirmation and no replies to my emails to their support email ([email protected]). I am seeking a refund to my credit card since I did not receive any product I ordered.Initial Complaint
09/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
A company calling itself Health Research Institute, with a website ********************* advertized their product, viritenz, with a 70% promotion, claiming I would get the product for $39.99. I went through the process of ordering and was informed that I had just made a $188.00 purchase. They had not given me an opportunity to edit the purchase. I received an email confirming this purchase, but did not allow me the opportunity to respond and dispute what they had done (the email was marked 'no-reply'). Order Information Description: 5 Bottles of ******** - ********************** Customer ID XXXXXX Billing Information ***** ******* XXXXX **************@yahoo.com XXXXXXXXXX Shipping Information ***** ******* ****** **** ***** Hill Road **** *** *** ********, ** XXXXX US Total: $188.94 (USD) Payment Information Date/Time: *********** ******* *** Transaction ID: XXXXXXXXXXX Payment Method: **** ******** Transaction Type: Purchase Auth Code: XXXXXXInitial Complaint
09/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for Flexitrinol 3 bottle no auto ship . I read their terms, flipped back to the order, as I was reaching to pay, the order flipped to 5 bottles. Well, its done, no chance or cannot go back to change the order. I lost my confirmation email. Now I am really stuck. Charges for both orders are on my credit card. This Flexitrinol is headed Health Research Institute. All I want to do is contact them to either cancel the 5 bottle order reimburse me or just make sure they do not auto send next order. Really gets expensive. But since I lost that email confirm from them I am at a loss. I just do not know what to do. Just as I was hitting the pay key, it instantly flipped to the 5 bottle order & no chance couldn't go back to say no auto send or delete. Do not know where to go or what to do. Can You Help, Thank YouBusiness response
08/10/2022
Consumer Response /* (2000, 9, 2021/10/05) */ I have finally contacted the company. All is resolved. Thank You BBBInitial Complaint
09/02/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Because I have been ***, I was not able to file this complaint until now. I ordered and paid $****** for 5 bottles of ******** and have a receipt for order MEMO-XXXXX dated ********** I never received it.Initial Complaint
07/07/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 1 jar of Kremotex *********************** from Health Research Institute for $86.98 on May 8, 2021. After receiving the product, I decided that I wanted to return it unused/unopened. All my efforts to do so and to contact the company regarding my attempted return have failed. I left messages on the website, I have left messages on voice mail, I have returned the product at the cost of $4.20 postage. The package, which was sent to Health Research Institute,************************************************** XXXXX was returned with "Return to Sender/Attempted - Not Known/Unable to Forward" stickers on the envelope. I tried again to leave messages and to communicate via the website, to no avail. I would like my money returned, including shipping. I would like this fraud to be stopped and to prevent others from this expensive mistake. I have photos but was unable to upload them onto this site.
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BBB Rating & Accreditation
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Contact Information
Los Angeles, CA 90015-4319
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.