Business ProfileforNexon America Inc.

To give some initial information. I was permanently banned from a video game I played for 10 years+ , back in August 2021. I have not only played but I have also spent money consistently every month since I started the game (around 50 USD a month). I was banned because I was using a third party program that was used during that time by hackers to exploit the game, meanwhile I only used it for testing damage in game which is considered normal. Regardless I know now it was a terrible mistake to even consider using such a program but Nexon America didn't let me off easy for it, even though I wasn't using it with malicious intent. In fact, the people who did abuse the program for malicious intent are still playing the game however, I got banned instead. I poured my heart and soul into this company with playtime hours, money, investment, made friends and memories, and this company decided to give me a permanent ban instead of the usual ban people get which is 3 days or a month. I strongly believe that I deserve some penalty, I completely understand that. However, I believe I was unjustly and wrongfully banned indefinitely. I let the customer support team know about this, they even encourage players who have been banned to contact them to appeal if anything. I did exactly that and they banned me from contacting support overall. How is that fair? How is it right or morally correct that they can ban me from fighting for my case. It just doesn't seem fair at all. I was a hard working and honest player in the game and I lost all my effort down the drain due to an honest and regretful mistake. I just want the company to accept my apology for what has happened back then and kindly please allow me to play on my account again. It meant so much to me and it is the only reason I would ever come back as they have allowed me to make another account, but I just want the original I worked so hard on. Please help me. Game: Mabinogi NA Server: ***** (*******) Names: Spiceco or ******