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Business Profile

Used Car Dealers

Imperial Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On11/15/2023 I bought a car, 2016 ****** Roguge from this dealership. They have advised I will receive my Registration and Titile with in 3 weeks, in written contract. However, it has been over 10 weeks now, I still have not received any of my doucments. According to DMV, the dealer had never filed any paperworks for my car. During the 10 weeks, I have contracted the dealer multiple times, the owner ****** had been dishonest and gave me misleading information. In addition, the dealer had fraudulent practice! I bought my car for $9000 with receipt, the dealer only reproted $5500 to DMV on the " Report of Sales", the owner said he had save money on tax.

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend financed a car from imperial auto sales. The date of transaction was 09/02/22.
    My boyfriend paid 4,000 cash as a down payment to the business.
    The business committed to return all money put on car because we canceled the contract with them.
    Dealership keeps pushing back the days to go pick up money.
    They sold us a car that said "not for sale".
    APR of 27% without explaining terms to my boyfriend.
    Didn't offer cancelation policy and seemingly forged a signature.
    Owner did not show up on day he said he would return 3,250 cash already paid on car.
    As soon as car was purchased salesman disclosed the AC was broken and had to be brought back in to be repaired.
    Car was overheating after driving it for a few miles. As of today 09/06/22 the money has not been paid back

Imperial Auto Sales is NOT a BBB Accredited Business.

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