Reviews

Review Details

• Review fromA. K.

  Date: 05/14/2025

  1 star
  Like everyone else has said in a review, we were contacted by this company in 2023 for an original order of 3 toners. We never signed a contract or agreed to a certain number of toners. Every time they call, they tell me that we still need to purchase the toners that we agreed to in a "promotion"-a case of 12 toners. Now we are being told that it is actually 2 cases, despite the fact that I have told them that they have scammed me and I never agreed to more than 3 toners. Then they try to gaslight me and tell me that it's all part of the promotion. Definitely a scam.

  America's Ink and Toner Supply

  Date: 05/16/2025

  To whom it may concern,We have contacted the customer and worked with them to resolve the issue to their satisfaction. We appreciate the opportunity to address their concerns and are glad we were able to come to a positive resolution. Providing excellent service and ensuring customer satisfaction are top priorities for us, and we take every concern seriously. We value our customers and thank the ******************** for facilitating this important process.Customer *************

  A. K.

  Date: 05/27/2025

  The business has contacted us and they have agreed to close our account and resolved our issue.

• Review fromChastity M

  Date: 05/06/2025

  1 star
  This company uses misleading tactics. They initially call offering a gift card, presenting it as a reimbursement or reward for being a loyal customer. However, what theyre actually doing is placing an order for printer inkwithout clearly informing you. They make it sound like you're receiving something for free, but then ship the products with a freight charge. A few weeks later, they repeat the same tactic, attempting to send more product under the guise of another gift or reward. Be cautiousthis is not a legitimate promotional offer but a deceptive sales scheme.

  America's Ink and Toner Supply

  Date: 05/16/2025

  To whom it may concern,We have contacted the customer and worked with them to resolve the issue to their satisfaction. We appreciate the opportunity to address their concerns and are glad we were able to come to a positive resolution. Providing excellent service and ensuring customer satisfaction are top priorities for us, and we take every concern seriously. We value our customers and thank the ******************** for facilitating this important process.Customer *************

• Review fromM. M.

  Date: 04/09/2025

  1 star
  This company is scam. They sold someone in my office that was not in charge on an entire case of ink for thousands of dollars. I had multiple conversations with employees of the company stating I had no need for the amount of ink they were sending. They told me no problem, they would close it out. Then 6 months later they call saying we owe them X amount for the remaining products. Finally they told me I had 3 black cartridges left to close everything out, I told them I didn't need anymore black because of the amount they've already continued to send so they offered to swap them for colored cartridges. Even though I hesitated, i took the remaining 3 to close it out and be done with them. 3 months later I get another call, saying I still have 3 more black cartridges to pay for. Their internal communication is terrible and they continue to push products on you even when not needed. They are dishonest and deceiving. I finally had to tell them "you can send it but I'm not paying for anything".

  America's Ink and Toner Supply

  Date: 04/21/2025

  Thank you for bringing this matter to our attention. We want to assure you that we are fully committed to resolving the issue and providing the best possible service to our customers. We take all customer concerns seriously and are actively working to address the situation to their satisfaction.Our team is doing everything we can to resolve the matter as quickly and effectively as possible. Customer satisfaction is our top priority, and we appreciate the opportunity to work toward a positive outcome.If theres anything more we can provide or any additional steps we can take, please dont hesitate to reach out.Thank you for your understanding and support.

  M. M.

  Date: 04/28/2025

  This company continued to fool me with deceitful business tactics. When I first agreed to fulfill the last of my order to get them off my back they told me I would receive a $200 rebate gift card. I told them i did not need the remaining black ink cartridges and they offered to swap them for color. Still didn't need them but was tired of dealing with them so i agreed. The sent the ink but no rebate. So i called, they said the rebate will be sent once was the invoice was paid, and quickly glassed over that it was now a $100 dollar rebate card. After I left the review, they asked me to let the BBB know the issue was resolved, I told them as soon as i received the rebate card i would do so. Well, no surprise here, i received a $25 gift card. So no, the issue has been resolved. If the want to know what they can do? give me the $200 i was originally told I would get, by ****.

• Review fromTami S

  Date: 03/24/2025

  1 star
  ***** with all below! They will always say this is your last order, then send more and say they only sent part of the order last time. They put freight charges on every statement even though they ship together. It's a JOKE and a never ending circle. DO NOT accept calls from them, it's always a lie and you can tell they are making it up as they go!

  America's Ink and Toner Supply

  Date: 04/03/2025

  To whom it may concern,We want to inform you that we have actively reached out to the customer in an effort to resolve the matter to their satisfaction. Our team made direct contact with the customer, offering solutions and assistance to address their concerns. We are committed to ensuring a positive resolution and are dedicated to providing the best possible service. We remain available to work with the customer to ensure that their experience with our company is fully addressed and resolved."Best *****************************

• Review fromEdgard C

  Date: 01/27/2025

  1 star
  I was not employed with my company when this vendor from ** somehow got a hold of our organization in our rural city to offer an attractive toner deal. They offered gift cards as part of their deal and customer satisfaction and all of a sudden ********************** started being shipped unexpectedly.When I came on board three months ago, I took over the task to look into the issue. We currently have 45 boxes of toners (from different and random vendors) sitting around that are not needed and were never ordered. They just ship them and claim it's part of the contract. When I asked them to show me a copy of such contract, they claim they don't keep one on file. When I asked them for names of who ordered the toners, they say it was verbal and they don't have record of names. Any legit company would document even record the call specially for a "verbal" purchase authorization. I asked to send me copies of the invoices so I can see record of who made the order and when. The copies of the invoices they sent from August of 2024, that they claim where the originals, had my name on them although I was hired on October 2024. They just make information up to try to link you but little did they know I was not an employee in August.Their last shipment was 1 box containing 12 toners that we did not order. For that shipment, they split what would have been 1 invoice, into 6 invoices of 2 toners each. Each invoice included a freight charge of $90.72. They charged us $544.32 in freight fees even though they shipped it all in one box, but they modified the invoices to seem like we placed 6 orders of 2 toners each all made on the same day.When I take their calls, they ask that I pay them for the toners which are overpriced, or return them for credit and still be forced to get else from them. We never ordered those toners from the start. Reading through the previous complaints, this is the technique they use to abuse companies. Beware for the sales guy **** *****.

  America's Ink and Toner Supply

  Date: 01/29/2025

  To Whom It May Concern,Hello,We appreciate the opportunity to address and resolve the concerns raised by our customer. We take customer satisfaction seriously and strive to provide the best possible service.We have worked with Mr. ***** ******** to resolve this matter to the best of our abilities, ensuring that all reasonable solutions were explored. Based on our records, we have taken the necessary steps to address the issue, and we believe the matter has been resolved fairly.Please let us know if any further information is required. We remain committed to delivering excellent service and maintaining a positive relationship with both our customers and the ************************* Regards **** ****

• Review fromSara B

  Date: 01/24/2025

  1 star
  SCAM SCAM SCAM!! STAY AWAY!!I dont know how these people got my contact information but never work with them. They are vindictive, money hungry scammers. Paid an invoice they said was my last and they just called me to follow up sayin they are sending me more unauthorized product. AFTER I was issued the closing letter of my account. They should not be allowed to be in business.

  America's Ink and Toner Supply

  Date: 01/27/2025

  To Whom It May Concern Hello,We are writing to inform you that the matter regarding the above review has been addressed and successfully resolved to the consumer's satisfaction. Our team worked diligently to ensure a positive outcome, and we appreciate the opportunity to resolve this concern.If there is anything further we need to provide or address regarding this case, please let us know. We remain committed to upholding the highest standards of customer service and value your support in facilitating this resolution.Thank you for your time and assistance.**** ****

• Review fromLia P

  Date: 11/21/2024

  1 star
  ZERO STARS. Scam! Do not answer calls. We were offered a "no-obligation" trial last year, decided not to continue with the service, paid the invoice and requested no further shipments be sent and our account be closed. This was in MARCH 2023. In OCTOBER 2024, the company sends a brand new unrequested shipment and has begun harassing us for payment of the invoice for ink we did NOT want and did NOT request. We cancelled our service 18 months ago! SCAM SCAM SCAM.

  America's Ink and Toner Supply

  Date: 11/26/2024

  To whom it may concern,Thank you so much for bringing this matter to our attention. We contacted the consumer ,and we have resolved the matter to the consumer's satisfaction. Please fee free to contact us if you have any questions or concerns.Thank you

• Review fromJean K

  Date: 11/18/2024

  1 star
  This company is an ABSOLUTE SCAM!!!!! Never ever speak with them. Their promise is they will send you 2 printer cartridges. You get to try the first one for free and if you're not satisfied, you can send it back. However, this is not the case. They hound you very frequently for payment. If you do pay, they will continue to send more and more cartridges. Everytime I told them DO NOT SEND ANYMORE CARTRIDGES. We are a small family owned business, we use 1 cartridge per year. They then tell me that they have to send me 12 cartridges to finish my contract (which there is no contract). Everytime they tell me this is the last one and then you won't be getting anymore bills or cartrdges. WRONG. We just keep getting calls. I am beyond FURIOUS. DO NOT EVER DO BUSINESS WITH THESE PEOPLE!

  America's Ink and Toner Supply

  Date: 11/19/2024

  We wanted to inform you that we have been in touch with **************** regarding the matter referenced in the complaint. After discussing the issue, we have successfully resolved the situation to the customers ***************. Jean ******* has expressed contentment with the outcome, and we are pleased to have been able to address her concerns promptly and effectively.Should you require any further information regarding this matter, please do not hesitate to reach out.Thank you for your assistance throughout this process.**** ****

• Review fromNancy C

  Date: 05/29/2024

  1 star
  This company is a complete scam. Just like everyone else's complaints, we have informed the rep, the ******, management team that we are no longer interested in their product. They keep sending toner and $700+ invoices. They assure us a return label with a closing letter will cancel the contract but that doesn't happen. *****, the customer service manager said that our deliveries are for the remaining toner that was purchased yet we are getting charged every time. This company is unprofessional and very misleading. Do not answer their calls! This company doesn't even deserve 1 star.

  America's Ink and Toner Supply

  Date: 06/06/2024

  June 6, 2024 BBB of *********** and ************** ********************************************************** RE Case #: 796103In response to the review for Case # ******* - **************************************************** we did want to notify you that we are working with our customer to find a solution that is acceptable to both companies. When we receive that correspondence of their satisfaction, we will forward that on to you.Please contact us if you require any further information.Sincerely,*********************

• Review fromSusan M

  Date: 05/02/2024

  1 star
  My business has now been scammed. We received a shipment addressed to prior leadership and were unaware that their had never been a contract. After the first shipment arrived we called and ask that no more products be sent and terminate any contracts. We did not have copy of said "contract" and were not provided one. When the second shipment arrived I called back very angry and was told it was the last one from the "contract". I was told they would send a cancellation letter confirming our request. A third box arrived yesterday. I called and furiously left a voicemail. I received a return call from the "warehouse" guy who also said we had a verbal contract. He said he would send a return label. I informed him that for what had already been stolen from us I would not be returning the cartridges nor paying for them. We had been charged $170 for $37 cartridges you can buy anywhere. I am so angry that I didn't catch on sooner. I don't know how the people from this company can look in the mirror and have any kind of self respect. I am sure getting our money back will never happen but that is what we want. SCAM SCAM SCAM!!!!!

  America's Ink and Toner Supply

  Date: 05/10/2024

  BBB of *********** and ************** *************************************************************** Case #: ******In response to the complaint for Case # ******- Consumers/Customer Name: The Ugly Duck we did want to notify you that we are working with our customer to find a solution that is acceptable to both companies. When we receive that correspondence of their satisfaction, we will forward that on to you.Please contact us if you require any further information.Sincerely,*******************