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Business Profile

Talent Listing

Casting Networks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Talent Listing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Casting Networks is using their monopoly on casting services to upcharge users in a pay-to-play scheme meant to **** money from users to do the basic process they exist for. They set arbitrary limits on size of uploads that ***** users because they also set a 21 day limit on uploads where you can't delete your uploads. Therefore if you try to submit to another necessary audition you can't because you must wait 21 days to delete other videos to make room. They purposely harm users to force them into upgrading their subscriptions.

    Business Response

    Date: 07/29/2025

    Hi ****,

    Thank you so much for sharing your concerns. In Fall of 2024, we reverted away from our storage-based membership plan and returned to our previous plans of Free and Premium. You can check out our current plan options here.

    If you have any further questions or need additional assistance, please don't hesitate to reach out to us.

    Sincerely,
    Casting Networks

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for an Essential subscription and cancelled within an hour of signing up. their refund policy states "Cancellation YOU HAVE THE RIGHT TO CANCEL YOUR MONTH-TO-MONTH OR PREPAID RECURRING MEMBERSHIP AND OBTAIN A FULL REFUND WITHIN 10 BUSINESS DAYS OF INITIAL PURCHASE" however they did Not issue a refund. Moreover, their policy states "Services are Provided As Is. We provide the Services "As Is" and we make no representations for quality, effectiveness, and availability of the Service." which is simply mind boggling as the quality effectiveness and availability of 'reasonable functions' is marginal at best.

    Business Response

    Date: 07/29/2025

    Hi *******,

    You first contacted us on April 23rd, 2024, with questions about the platforms functionality and requested a refund for your membership. Our support agent informed you that your membership was in a free trial state until May 23rd, so no charges have been or would be applied.

    After you submitted a web form requesting a refund again, another support agent confirmed that your free trial membership had been canceled and reiterated that you would not incur any charges.

    On May 16th, you reached out again to request both cancellation and a refund. Our support team once more clarified that, as you were on a free trial, your account would automatically cancel on May 24th with no charges processed.

    Since your trial membership was canceled before the end date and no transaction was processed, no funds were withdrawn from your account and, therefore, a refund was not necessary.

    Sincerely,
    Casting Networks

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the service and paid for one month. I tested it for a week or two and then cancelled. I was charged for another month and was told they need 2 business days notice in order to honor a cancellation. I told them I cancelled over a month ago and they are refusing to refund my $26.

    Business Response

    Date: 07/29/2025

    Hi Laramue,

    You first contacted us on June 9, 2023, to request cancellation of your membership and a refund for your most recent monthly charge. The support agent incorrectly informed you that your refund request for the charge on June 8th was outside of the request window. That was our mistake. 

    However, later that day on June 9th the support agent let you know that your subscription had successfully been canceled and the charge refunded. On June 12th, a manager reached out to confirm that you received the refund and your satisfaction.

    Sincerely,
    Casting Networks

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I submitted this to BBB before the manager reached out to me.

    Sincerely,

    Laramie ********

Casting Networks, Inc. is NOT a BBB Accredited Business.

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