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Business Profile

Software Testing

My AIO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 23, 2025, My AIO took $890 from my checking account without my authorization. I never signed or agreed to this payment. I immediately contacted my bank and disputed the charge. We did a 3-way call with a My AIO representative any my bank. The funds were returned to me after the dispute was filed and the bank sided with me. Three months later, without my knowledge, my bank removed the same $890 from my account. I was told this happened because My AIO disputed the chargeback through **** and claimed I had authorized the payment. This is not true. I have repeatedly asked My AIO to provide proof of any contract, agreement, or signed authorization, but I have not received valid documentation. This experience has been extremely frustrating and financially damaging. I only ever provided my debit card number, not my bank routing/account number. My original card was closed after the first dispute, yet the funds were still taken again months later due to the chargeback process, not a new authorization. In my opinion, My AIO acted dishonestly by taking funds without proper consent and by failing to provide adequate proof when challenged. I am filing a formal complaints with the ************************************, The ************************, and *********************************. If you are considering doing business with My AIO, I strongly urge you to proceed with caution. Always request written agreements before providing any payment information, and keep detailed records of all communications. This situation has been both stressful and costly, and I hope my review helps prevent others from going through the same thing.

  • Initial Complaint

    Date:04/29/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working with an advertising/ web design company named MyAIO since 8/17/2024. They redesigned my website and relaunched it, since then I have had trouble communicating with this company. Anything i ask about I am either given the run around on or ignored. Recently I asked for my login credentials for all areas of my website. I was told I had already been given this information, and they provided me with the same login information. The problem is what they are giving me is the credentials for the basic permissions on the backend of the website. I am asking them for all the login credentials for all areas of my web site. I don't know how to solve this problem and was hoping you could help.

My AIO is NOT a BBB Accredited Business.

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