Business Profile
Retail Shoes
WSSThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for WSS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 17 Customer Reviews
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Review fromAndrew B
Date: 10/30/2024
1 starMy first experience in this store. I had to request someone to check me out. The boy that checked me out asked if I have trouble bending down he then repeated himself when I said excuse me. I asked if he was making a point he the. Went on scald me about not putting back the shoes that didnt fit. I have never ever experienced such a demoralizing situation. I rework speak with the manager who said she was busy. When I explained my situation she shrugged her shoulders. Apparently money before customer service in your company. Absolutely deplorable!!!Review fromCyrus T
Date: 10/02/2024
1 starI ordered my daughter a pair of shoes online from WSS. They sent them to the wrong address and never remedied the situation. I called to file a claim, they said it would take 14 business days to complete. They never contacted me with a solution and I'm out of $109 with nothing to show for my money.WSS
Date: 10/03/2024
Hello Mr. ************ further investigation, the package was successfully delivered to the shipping address submitted at checkout. In addition, an adult signature was collected from the residence upon delivery. We are saddened to hear the user submitted the incorrect address at checkout; however, our carrier nor WSS is liable for addresses incorrectly submitted by user/user **************************** *************Review fromWilliam B
Date: 08/23/2024
1 starThis company is a scam. Under their return policy, they state that if shoes are unworn they can returned within 30 days. However, they charge and huge price for shipping and they DO NOT mention that they will not refund their shipping fees. They conveniently leave this out of their refund policy. This company is a scam and should be investigated for deceptive practices.WSS
Date: 08/23/2024
Hello *****************************,We apologize for the confusion as we do state on our FAQ's that the initial shipping fee is non-refundable. I have provided the link for your review. ********************************************* WSS Customer CareReview fromTina M
Date: 01/30/2024
1 starDon't order from these guys. Order number 1 3 5 4 8 3 3 9 8 6; My son received **** sandals for Christmas from his Aunt, she forwarded the purchase receipt email. He needs a size 11. Size 12 is way too big for him. How do we return and exchange for correct size 11? Please contact me. THEM -Hello ****,Thank you for contacting ShopWSS, unfortunately we wont be able to accept your return for an exchange or Refund due to our 30-day policy we have stated on our FAQs.You can return or exchange your new, unworn merchandise within 30 days of original purchase date by mail.Once again, We deeply apologies for any inconvenience this may have caused you.ME - I dont shop with you guys. I dont know your policy- They were a gift please transfer me to a manager Technically 45 days from xmas is not until 2/8/24 when they were a xmas gift You can make a one time exception when they are in stock I dont see your xmas policy since I dont shop with you guys THESE ARE A GIFT please return and exchange them This is bad customer service Dont people shop weeks prior to Christmas for gifts not on the day of Christmas I started shopping before thanksgivingWSS
Date: 01/31/2024
Hello ****,Thank you for contacting shopWSS. Unfortunately, we are no longer able to create exchanges. You can return any unwanted item(s) ordered within 30-days from order date at shopwss.com and place a new order for your desired item(s). This will ensure that your desired item(s) do not go out of stock and ships to you right away. We will make a one time exception and approve your return. To initiate the return please follow the instructions below: RETURN BY MAIL INSTRUCTIONS Use a sturdy box or sealable poly bag. Items must be unworn, unaltered, and in the original packaging, including hangers, hang tags, dust bags, and shoe boxes. If you're returning shoe boxes, we recommend using a box to ship your items.If you're using a prepaid shipping label provided by WSS, please affix the label clearly on the outside of the box or bag and drop it off at your nearest ***** shipping center.If you're paying for shipping the items back to WSS, please write the Order Number clearly on the outside of the box/bag and ship the items to:ATTN: WSS Returns ***************************************************** Select Shipping Carrier. We suggest using a shipping carrier with tracking and insurance, such as U.P.S., *****, or ******** Orders cannot be returned C.O.D. (Cash on Delivery).WSS *************Review fromSherry L
Date: 01/08/2024
1 starI bought a pair of Nike270's and 2 pairs of Heely's on 10/16. The Air *** were worn right away and loved. The Heely's were a Christmas present. The Heely's were not good or as expected. They do not retract. You would have to put the wheels in and take them out. Instead of them automatically coming out and going. This is usually the way ******* work!Of course this is not fun for a 6 and 7 year old. So I tried to return the Heely's and was not able to do so. They have a 40 day return policy and extends it to 45 for the Christmas Holiday. Ha what a joke. Usually around the holidays company's gives you at least a ***** days return courtesy. The representative just kept repeating their same "dry" policy. I am very upset an unsatisfied for several reasons. Just on principal I will not shop there anymore and I will tell my friends that I ended up recommending to the site for the sneakers about what happened. No hassle and lenient return policies is always a selling point for me. They can't get anymore of my dollars.WSS
Date: 01/09/2024
Hi ******, Unfortunately, the order exceeded our 30-day return policy which you may find in our FAQS:********************************************* Can I return or exchange my online or mobile app order in a WSS store?Unfortunately, no. You can return or exchange your new, unworn merchandise within 30 days of the purchase date by mail. WSS will cover the cost of one (1) return/exchange shipping label per order. To initiate the return/exchange process, please call us at ************ or email us at ************************************ apologize for the inconvenience.Review fromKelly S
Date: 12/31/2023
1 starDo not order from this company. they rip you off. I bought 2 pair of boots on sale that were too small. They were supposed to swap about for a bigger size. Instead, they gave me my money back and told Me I needed to rebuy them both at the full price. even though I already purchased them At a sale price with other things that I kept. If they think i'm gonna give full price for something that I already paid a sale price for their crazy. This is one of the companies we need to boycott and never order from because they're stealing our money just like the chinese are stealing our freedoms.WSS
Date: 12/31/2023
Hello *****,We apologize for the inconvenience and confusion; your order was refunded due to the items no longer being available. I was able to locate a previous email communication to *********************** where this information was provided. WSS *************Review fromBrandy C
Date: 12/26/2023
1 starI ordered a pair of boots for my granddaughter for Christmas and when they were over I tried them on her to find they were too small. They were definitely not true to size. I was able to return them. I ordered two more pair in larger sizes on November 24 for her to open on Christmas, ORDER **********. I emailed them on December 26 to return the smaller pair of the two I ordered. They did not fit. Two days past their 30 day return policy, and no ***** at all for being closed on Christmas or considering the fact that not all people wait less than 30 days to Christmas shop. Ridiculous! Theyve lost my business.WSS
Date: 12/27/2023
Hello ******,We apologize for the disconnect, however i was able to verify that even though your order exceeds our return policy you were previously assisted and provided a prepaid return label on December 26, ****. Return tracking number: ************ . Please do let me know if you have any additional questions or concerns.WSS *************Review fromGeri W
Date: 12/14/2023
1 starI would give them a 0 they refuse to give me my product or money back as they put the wrong address on the package being delivered. And when I ask for management they leave me on hold for over 30 minutesWSS
Date: 12/27/2023
Hello ****,Thank you for contacting shopWSS. We apologize for the displeasure; however, claim was open to trace your package. Claim number C-*********. Carrier submitted documentation of a successfully delivery.WSS *************Review fromSusan V
Date: 11/03/2023
1 starHorrible experience. You aren't able to try on shoes because they're not available in stores in the size. My son needed so we ordered them. They're too big so I sent them back with the copy of the order printed out and a copy of the exchange we would like. I checked ***** and they had received the package monday didn't Respond to me until Tuesday to say they had it. It wasn't processed until Thursday, and they said there was no paperwork with it. Wow wow Never again will I order shoes from I recommend you don't eitherWSS
Date: 12/27/2023
*****,Thank you for the feedback. After thorough review of all email communication with WSS, I was able to verify you were informed all exchanges are processed within 3-5 business days after the return is received at our fulfilment center.We apologize for the inconvenience and confusion,WSS *************Review fromTg G
Date: 08/24/2023
1 starDo not do business with WSS - total scam. Ordered online, they took my money, days later canacelled my order, and refund was not sent. Completely ripped off.
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