We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

R.W. Selby Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against RW Selby ******************* regarding a series of issues that have significantly impacted my living situation and safety. Despite repeated attempts to address these concerns with the company, they have been unresponsive, vague, and unhelpful, leaving me with no other option than to escalate this matter to your office. RW Selby ******************* is responsible for the maintenance and safety of the building in which I reside. The building has failed two city inspections, which I was unaware of until recently. As a result, I have been informed that I am now being forced to temporarily relocate for a week so that a critical safety issue, specifically related to a bathtub, can be repaired before a third city inspection on November 14, 2024. Can a property management company legally charge full rent under these circumstances, especially when the property is not in full compliance with city safety codes? Aside from this, these are other issues that have occurred:Summary of Complaints:Failure to pass two city inspections without informing tenants.Forced relocation for repairs with very little notice or clear information.Unfair rent charges despite the buildings failure to meet safety standards.Numerous break-ins due to inadequate security measures, including a broken garage door that remained unfixed for two months.Failure to address tenant safety concerns or provide adequate support during security *********** full time management in property I request that the BBB investigate these issues and hold RW Selby ******************* accountable for their lack of transparency, failure to maintain a safe living environment, and the undue burden they have placed on tenants. I am seeking a formal resolution, including appropriate compensation for the inconvenience, potential rent reduction for the time the building has been out of compliance, and a commitment to improving tenant safety and communication moving forward.

  • Initial Complaint

    Date:11/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 9/15/24 Security Deposit $995.00. R.W. Shelby kept $564.60 claiming the apartment was left dirty and carpet needed to be replaced as well as being charged for the final bill of utilities. We had hired a cleaning lady to clean the apartment and the carpet had dirt stains all which we can provide pictures of both the apartment as well as the carpet. We tried emailing the leasing manager ******* ******* and was told by ****** from the main office in *********** that there has been a change of management and that could be the reason she hasnt contacted me. On October 10, 2024 we tried sending a certified letter with no success. And on October 22, 2024, the date I spoke with ****** from the main office in *********** she took all the information and we still have not received any response. In addition, we were being charged the final utility bill up to and until I sent the final invoice which shows they took the money for the bill.

    Business Response

    Date: 12/02/2024

    Thank you for bringing this matter to our attention. We understand your concerns regarding the charges applied to your security deposit, the communication challenges youve experienced, and the handling of the final utility bill. We genuinely want to assist in resolving these issues.
    To further investigate and address your concerns, we kindly request additional information, including:
    Copies of any documentation or photos related to the cleaning and condition of the apartment and carpet.
    A copy of the certified letter you mentioned sending on October 10, 2024.
    Any receipts or records regarding the final utility bill and its payment.

    Lease Agreement
    Once we receive this information, we can review the situation more thoroughly and work towards a resolution. Please feel free to email these details to us or reach out directly at your convenience.
    We apologize for any inconvenience caused and appreciate your patience as we address this matter.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023 I signed a lease for a 1 bedroom and 1 bath apartment. I documented all of the damages and repairs that needed to be made. After a couple of months, I resubmitted work orders because they were never fixed. They would just close the work orders fraudulently and leave our apartment to rot. The main work order was to fix a swollen wall in the bathroom due to moisture and mold. The came in to just replace the dry wall and did not fix the mold after a complaint to the city forced them to act. They still just fixed the dry wall instead of taking care of the source of the mold problem. With them being in violation of providing a safe place of living and making the unit uninhabitable, I and my girlfriend (added to the lease in September), requested to leave without a lease break fee. They threatened us into paying a lease break fee even though we had every legal right to leave after four months of them refusing to fix the mold problem. After threatening legal action, the regional manager, *****, called to tell us that our lease break fee, moving costs, and security deposit would be refunded in full. He lied thinking we would give up if he made us wait a month for money he was never going to send. Since then we have been ignored by the company and have yet to receive our lease break fee or deposit (nor did they send a bill) since moving out November 15th. Our lawyer has attempted to mediate yet they ignore them as well.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an apartment at ********** Apartments. In order to submit the application I was required to pay $309 for "pet deposit" in addition to the $150 charge for 3 applicants.3 days after submission I viewed the apartment and chose to not rent. They never stated whether I had been approved and was never asked to sign anything. Since October 1st 2023 I have been emailing and calling both ********** and its property manager R.W. Selby in order to request the refund for the pet deposit that legally needs to be returned within 21 days. I would like to have my $309 back. This apartment complex has no right to keep my money and apparently R.W. Selby was sued by the federal government for fraudulent activities using tenants deposits, cleaning fees etc. I do not know how to get my money returned, but I would never rent from an R. W. Selby company ever.

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business practices illegal operations by not abiding by a lease contract. I am on a month to month lease agreement where they are refusing to acknowledge my 30 day notice. They are attempting to impose a roommate release that is not within the lease agreement nor relative to a month to month lease. I also believe this is harassment against my age and gender by attempting to impose a clause that is not legal.

  • Initial Complaint

    Date:08/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid two deposits in Rochester Ave, apt 214, one transaction was 300, the other one was ****. The total deposit was ****. But when I moved out, it only made the refund of *******.

  • Initial Complaint

    Date:07/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to pay the company multiple times for back rent and communicate accordingly under West ** Renter's Relief City Ordinance; however, neither corporate nor on-site management spoke efficiently nor effectively to help adhere and accommodate. Instead, they began the eviction process illegally over one month's back rent and had me incur enormous legal fees to have a judge and settle. During this time of immense stress, I incurred multiple health issues due to the building's poor maintenance and plumbing. I had to go in on out-of-pocket expenses to bring in my own maintenance people and items in order to help mitigate their poor management and upkeep during COVID. They have violated a magnitude of tenant-landlord rights over the 3 years I have lived there.

R.W. Selby Co., Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.