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Business Profile

Property Management

Prime West Management and Real Estate Investments, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has neglected my unit for three years. Since the days I moved in there were leaks in this unit. It was never disclosed to me. I have tried for years to send request to the management company. All my request have been swept under the rug. There whole thing is pay pay pay. I have mold,Water leaks, and a horrible smell in my unit. Now they have given me a three day notice because I have decided not to pay rent until the my finally fix this stuff. I have text messages and videos of three years of me complaining about the same exact issue.

    Business Response

    Date: 03/05/2024

    We regret ************ feels lack of attention to his maintenance requests throughout his stay.  We have followed up with ************ since day 1 with unit inspections and signed habitability forms.  ************ even filed a complaint to the city and we passed.  ************ received a 3-day notice for non-payment of rent after owing above $9,300.00 in rent balance and after we have completed any necessary repair(s) in his unit.  We informed ************, and as he is aware, that the leak found was only in the garage.  The garage structure is cement and mold does not grow in cement, the cement will absorb it.  We even tried to accommodate ************ with a rent credit, he refuse to accept, but we went ahead and gave it anyway. 

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made many complaints against this company and the Landlord regarding repairs being made and they are refusing to make repairs and making threats of having me kicked out when I get the government involved. I would like for this company to make repairs to my unit and to stop threatening me with kicking me out when I want repairs made and when I get the government involved.

    Business Response

    Date: 08/07/2023

    *************************, received a 90-day notice to move out.  This is not an eviction notice.  ************ is current with her rent payment.  In regard to the repairs, we are attending to ************ needs as requested and as needed.   By serving a 90-day notice, we are complying to the signed Landlord agreement with the Department of S-8 and the owner does not have to give a reason for his/her request to get his unit back.  ************ should not feel threatened by us for serving this 90-day notice, this property is non-rent control and the owner is providing proper notification.

    Customer Answer

    Date: 08/07/2023

     
    Complaint: 20395924

    I am rejecting this response because: The *********************************************************************************************************************************************** which is illegal to do.  They can not kick someone out because they exercise their right to complain to the courts regarding the bed bugs infestation, ***** problem and more. It is not right for me to have to live the way that I have for a year and them not fix repairs and still are not fixing repairs and than I get to become homeless.  In which the homeless are living in the lobby here so if I get kicked out I should be able to sleep in the lobby since the homeless are getting to live in the lobby and I will be homeless after the 90 day period since I have no other place to go and have no money for application fees and more plus the homeless have broke into my mail box and almost cost me my section 8 voucher by keeping my quarterly report. Something needs to be done about this place.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July this company took two deposits from me equally $7,000.00. I have requested one of those deposits back however the company has been doing nothing but playing games. First of all they claimed that they gave me the check around December/January in which of course I never received. I have tried numerous of times to get the money in which of course this company has done nothing but play games. They made an appointment but than they never had anyone show up in which I stayed home all day for. They would not respond to me for the past several days of me asking for my money and they finally responded to me today claiming that they gave out my personal information to some guy that I don't even know and gave him the check that I was supposed to have received. On top of that **** claimed that she was going to show up today/tonight but of course never showed up to give me my money. I would like to know what the heck was that about when she gave out my personal information to someone who was not allowed to have it. They also gave me out several phone numbers and have given me out several names of people without their consents and the Primewest management has given out my information to people as well that is not supposed to have my information. I am demanding them to put an end to this. I also am demanding $3500.00 for the deposit of the apartment that I was supposed to have received a long time ago but never received.

    Business Response

    Date: 04/26/2023

    We had processed and mailed a refund check for the full amount of $3500 back in Dec/2022.  ************ claimed that she never received it, stating her mailbox been broken.  This is a 25 unit building and all mailboxes are and have been in workable condition.  As courtesy, we offer to send this check with one of our workers, which, ************ agreed.  In numerous times, this worker has been at the property to deliver the check and ************ has not opened the door.  The telephone number that we have in file is no longer in service and ************ does not want us to leave the check with the onsite manager.  We offered ************ several options to her convenience, we offered that she may stop by our office to pick up this check, or if she wishes we can mail it again.  ************ has not responded to our alternatives.  **** did went to the property last night to deliver this check.  Since it was late, **** left this check under **************** doormat. We had done above and beyond to assist ************ in the best possible way.  Our office does not have a delivery or pick up service and with ************, we did an exception. 

Prime West Management and Real Estate Investments, Inc. is NOT a BBB Accredited Business.

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