Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchase non-stop tickets due family of six and younger child with a medical condition, the return flight changed from non-stop of 1 hr 60 min flight from ****** to ****** to no 8 hour an a non-stop flight like we originally purchase and paid extra for it at purchase, now getting charged $300.00 because we wont take their changed. (Re issue/schedule change fee $ ***** per person), I originally paid extra for my direct flight and it was changed, this is not acceptable and demand a refund. I will take this up with the Better Business Bureau has this is poor service. We pay extra money at the original flight purchase weeks before to ensure we get what we pay for. I demand a refund of $300.00 back into my debit card immediately.

  Business Response

  Date: 06/19/2025

  In reference to Booking ID 2503175628 for the Austin (AUS) to Cancun (CUN) journey, please be aware that the fee was charged in accordance with the Terms agreed upon and e-signed by the customer before to the purchase. The agreements explicitly specify that any schedule adjustment service supplied by us is subject to an extra agency service cost of up to $75 per passenger. Nevertheless, as a particular circumstance, we have reversed the fee for the customer, and it should reflect in the account within the next 5-7 working days. The consumer can contact us via email at [email protected] for any assistance needed for his journey.

  https://www.cheapfareguru.com/book/support/category.php?cat=terms

   

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally booked a flight online on Nov ******* through ************************** It was for an ***************** flight on March *******, returning March 30. Months after booking, I was informed of a return flight time change,and that I would have to pay $25 per ticket to have the ticket re-issued. ***************** did not initiate any charge. CheapFaresGuru says their policy is anytime a change occurs, it cost $25 per ticket to process--even if the change is a flight number! (Per my phone call to the vendor on 5/5/25;I spoke with "*****") That seems like a ************* add-on. Most flights, especially if booked that far in advance, are likely to have some type of change. Also, their "booking fee" of $20 per ticket is supposed to cover "quality control and technology automation"--which would include an electronic update of a ticket change. In addition, we did not request the change. It was a BIG inconvenience on our part, especially since the flight ended up delayed until the next day. The flight in question was ***************** 1898. The airline said we have to go through the vendor for any redress. It is bad enough to suffer the inconvenience of being stranded in an airport due to a flight change, but to have to pay $50 on top of it is egregious. I realize CheapFareGuru has no control over the flight schedule, but they do have control over their fees. Hopefully they have some empathy for their customer. Also, this is a redundant fee, performing a service expressly included in the upfront agency booking fee, which we paid without complaint. It is also a hidden fee, as it was not listed under the "After Booking Help" section when they provided us with information. Redundant and hidden fees are not Better Business. The $50 ($25 per ticket) should be refunded to me. Thank you.--**** *****

  Business Response

  Date: 05/07/2025

  We have received your query about the  schedule change ticket reissue/revalidation fee. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the one time fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. 

  Neverthless as an exception we have reversed the fee for the customer and hope to assist you again for your travel plans. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching ****************** for times and prices to travel to *******, ** on November 27 and return to ************** on Dec. 2, 2024.I was searching for best times and cheapest prices. A phone # came up for me to call if I needed help..so I called them. A man named **** whose agent # ?? is 278 helped me find what I was looking for all this time I thought I was talking to SW people. My ticket was $512.96 and $39.99 for cancellation insurance. When The charges showed up on my **** they were from Eros Tours and Travel. I went to their site and saw and the complaints against them and now I dont know what to do. I have a number ******..that he gave me..possible that is a flight numbert. I need to know how to approach them about this and if I can believe anything they tell me.

  Business Response

  Date: 11/13/2024

  Please be advised you have a confirmed ****************** Ticket for your agency Booking ID ********** for ******** (STL) to ******* (***) trip for 27th November. Ticket Number and all details were sent to your email address ************************* provided at the time of purchase for ***** ******* Ticket Number 526-7192675033

  Kindly check your Spam/Junk folder if you do not see your E-Ticket confirmation in your email. You can reach us at ******************************** for a faster response or phone ************.(Expect long wait) mention your Booking ID **********

  We will have an agent contact you too to give your details.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express my disappointment and frustration with the service I received from Airtkt company. I purchase 5 tickets from Airtkt ************ on October 15, 2023 leaving from ******* (DTW) to ********** (**) 11/2/2023. Unfortunately, my husband ****** ****** became ill and he was hospitalized, I was unable to traveled as planned. I informed Airtkt airline about my husband medical condition. they said the tickets are non-refundable, I will received a credit for $1712.00 I can use the tickets within one year from the original date of ticket purchase.On September 12, 2024, I called Airtkt ************ Booking ID# ********** to use four (4) tickets because my husband ****** ****** passed away on 4/23/2024. I was leaving from ******* (***) to ******* (AGS) Oct 8 2024-October 15, 2024. I called every day trying to get help, I also spoke with **** (supv). He said he can refunds 2 tickets my husband and myself due to my husband death, but not the other 3 tickets that I purchased with my credit card. I tried calling airtkt this morning, on hold for 45 mins the phone hung up, ***** never came to the phone.

  Business Response

  Date: 10/14/2024

  In reference to the above booking, our team leader **** has been in contact with the customer since December 2023, guiding them through the entire ticketing, cancellation, and bank dispute process. The consumer spoke with our staff on October 12th 2024, and we are currently working on her updated ticket information. We will contact the consumer after the details have been processed. We'd like to clarify that any refunds or flight credits are solely at the discretion of the airline. We are sorry for the death of a fellow customer, however the airline only provided a reimbursement to the deceased's immediate relative, in this case, his widow. 

  We also work with the airline for other passengers, and the customer has been aware of the entire process for the past ten months. We understand that the customer has had a difficult time, but our team has been in constant communication with her. We will do our utmost to settle her concerns as quickly as feasible.

   

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of Sept. 25, 2024, we performed a web search for ***************. On clicking on the apparent website, we were mistakenly directed to **************************. The site looked just as the Alaska Airline site. After completing our reservation and paying, we then were told that we had actually booked through CheapFareGuru. We immediately called the service number to cancel since we did not desire to go thru any "middleman", particularly one that had already had bad ratings.Upon speaking to a representative (******, supposedly in ***********), he cancelled the booking, but then afterwards he told us that they would be charging a $50 fee for the cancellation. We related that this was an accidental booking, and had actually purchased the cancellation insurance. He refused to assist. When we asked to speak to his Supervisor, he related that none was available and to call the following day.We attempted calling the following morning (PST) and upon trying to file a complaint, we were "hung-up" by the answering agent. We called back again to speak to a Supervisor and they refused.

  Business Response

  Date: 09/26/2024

  We work directly with most major airlines to offer exclusive rates. We realize that the customer chose to book directly with the airline, and we respect their decision.Please be aware that a USD50 cancellation fee was levied. This price is specified in our terms and conditions, which the consumer, ******* *****, agreed to and E-Signed prior to the transaction. When the customer called on September 25th and expressed concern about the cost, our team member had already sent the reversal letter. The customer will receive a ***** reversal on his account within 5-7 business days, depending on his bank.
  

  We are partner with most leading airlines and work closely with them to offer special deals. We understand that the customer wanted to book directly with the airline and we respect that decision. As you can see our accreditation on the website with ***************************** (***), ********************** Travel Agents Network (IATAN) and **************** of Travel Agents (ASTA).We, as their member are bonded and pledge to conduct our activities in a manner that promotes the ideal of integrity in travel and agree to act in accordance with the applicable sections of their Principles of the Code of Ethics so we follow airline rules which are approved and governed by *********************** , US Government (DOT) and are in business for last 30 years. 

  If the consumer had waited 48 hours after contacting our team member, he would not have given a negative review for our personnel because he would have received an incoming credit on his account. We'd like to share some poor evaluations,do not build a complete picture of a company with 30 years of experience in the travel industry and over ******************************* the last 5 years, with a rating of 4.7 stars. We wish the consumer all the best on their future trips. 
  

   

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/19/24 searched a round-trip flight from *******. While finishing up the passenger info, saw that I could not choose a specific seat, only any/window/aisle. Called the 888# provided at the top of the screen. Asked the rep where do I choose my seat, she stated that once I purchase the flight, I will use my confirmation # to go to ******'s website and choose my seat and will have the ability to upgrade if desired. I finished the purchase. Rec'd email conf. BUT in small print it said that seats are assigned at the gate. I called immediately (within 5 min of initial booking) and disputed this. The rep ***** claimed he was a supervisor & said nothing could be done. I requested to cancel & he said I would be charged $***. While on the phone, I saw they charged my acct $20 and $*** in addition to the flight. I questioned it. He said that's the policy I agreed to. I said NOWHERE on their website or flight were either of those fees mentioned. He put me on multiple 10min holds then finally transferred me to another "supervisor" ***** #***. These 2 men were condescending and rude and after a 57min call, ***** said that it's too bad and that he can't help me and hung up. I then called their billing *************) and spoke with ******. After reading the background notes, he said the same thing; I can't help you and hung up! My acct was somehow credited the $20 & $***, but not the flight fee of $542.40. I have started a dispute with my bank, but as of 7/23, they credited the $542.40 and billed me $*** + $27.24. The whole 57min call seemed so shady, that I believe there are unscrupulous employees working the phone lines.

  Business Response

  Date: 07/23/2024

  We sincerely apologize for the difficulties you experienced when dealing with our answering service.The circumstance you encountered was not consistent with the high level of service we strive to give. Our customer care representatives consistently work hard to maintain a high level of client service. 

  In regard to Booking ID **********, the customer authorized the Basic Economy fare, which is Alaska Airlines' lowest fare option. According to airline policy, travelers are only allowed one free carry-on bag and one free personal item. Seats are assigned for free at the airport or can be booked on the airline's website for an extra fee. Please keep in mind that all fare limits are established and enforced by the respective airline, and all agents must follow them. Regarding cancellation fees, our terms and conditions clearly specify that customers may cancel their tickets within 24 hours of purchase. Our agency fee applies ($50 domestic, $75 international). Agents applied the cancellation fee based on the terms.The customer has said that they have initiated a dispute, so we are unable to take any action on the fee at this time and must wait for the disagreement to be resolved by the bank. 

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22031741
  
  I am rejecting this response because:

  This again is a useless answer. I called YOUR customer service # inquiring about the seat assignment. Had the rep stated that I needed to book the seats WITH an additional fee, obviously I wouldn't have purchased. The HORRIBLE customer service I received for the ********* I was on the phone immediately after receiving the confirmation email to dispute the inaccurate information I was given, is not acceptable. Based on your response, I will assume that once you are contacted by my bank for the refund, you will process it. What a shame that poor customer service and obvious mis-training has led to the decline of your business. I purchased round-trip tickets for a family of 4 to ****** in 2018 and had a fantastic experience. Please correct this fraudulant experience. All calls start with "this phone call is being recorded for training purposes" - please use mine to help better your employees' customer service skills. If you decide to review it, the call after receiving my confirmation took place 7/19/24 @ 9:08pm and lasted an excruciating 57 minutes, 34 seconds.

  Sincerely,
  
  ***************************

  Business Response

  Date: 07/23/2024

  Please keep in mind that after a dispute is submitted, the Credit Card ***************************** will liaise directly with the bank and provide them with any necessary paperwork. However, as previously indicated, the fare type selected came with its own set of restrictions, which are dictated by airline regulation. Thank you again for your input. We are continually working to improve and help our clients in every way possible to ensure their satisfaction.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22031741
  
  "However, as previously indicated, the fare type selected came with its own set of restrictions, which are dictated by airline regulation."     AS previously indicated - YOUR customer service rep gave incorrect/false information regarding seat assignments, leading to a purchase that HAD the information been accurate, would have never happened.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ******* and my uncle booked two round trip flights for us through CheapFareGuru.com from ******* to ****** on 5/19/2024 leaving next month (August). After the travel insurance insurance, their booking fee and flights for ***************, our total came out to about $1,900. I was going through my spam yesterday (7/12/24) and saw that they sent us an email letting us know that THE AIRLINE made them aware of a flight change. The flight was only moved up about an hour and a half. Randomly, CheapFareGuru charged me $150 with no notification, email, text, phone call or any kind of communication. I contacted them immediately and they claimed it was the fee per person $75 to revalidation our tickets. The ticket change happened back in May so why am I being charged in May and also, why are we being charged when the airline made the change? They brought up their terms and conditions but it was not clear at all. It doesn't specify if the customer or airline makes the change then the fee will be imposed. Also, the terms and conditions the representative sent via email doesn't say the same thing listed on the site. I 1000% don't feel like we should be charged a fee when we didn't make the change. CheapFareGuru claims that the fee they charge is in connection with the fee the airline imposed on them. I contacted Virgin Atlantic via a phone call which I have recorded and they said they will never charge a customer for a change if they made the change which they did. We did purchase the travel insurance which says we can cancel for any reason but that would be a huge inconvenience as we would have to find new flights. With it being less than a month away, we would just like to keep everything we have in place and ask CheapFareGuru to refund us the $150 fee they literally just charged when the change happened almost two months ago.

  Business Response

  Date: 07/16/2024

  To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21984830
  
  I am rejecting this response because I contacted the airline and they do not charge a fee for a change they made. The flight change difference was only an hour and a half and the flight change was made by the airline in May.. less than a week after the initial booking and I was just charged randomly last week. After the booking was created, I made a Virgin Atlantic account and it showed me that a flight change was made and there is nothing else I need to do on my end?? After going back and forth with someone via email, they did not provide any documentation to show in detail what the charges were exactly for deeming it unauthorized by my credit card company. Also, I found a forum where people were saying they were charged different amounts such as $75, $50, etc? How do you all come up with the the amounts charged for said fees which is not specifically listed on the website? If y'all could refund the $150 before it is disputed, that would great and appreciated.
  
  Sincerely,
  
  Kashina Burnette

  Business Response

  Date: 07/16/2024

  The terms clearly state that the fee is $50.00-$75.00 per passenger. As a one time exception we will send your booking for a reversal of $75.00 fee. 

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I will look to see where it says that specifically. I will accept the partial refund of the $75 back to my credit card. Thank you!
  
  Sincerely,
  
  Kashina Burnette

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airline tickets through their website only to find out that every time the airlines makes a change that they will charge whatever card you paid with. To date that have taken $85.00 out of my Nevada checking account. When I contacted the business and spoke with a representative and the first one hung up on me which made me call back and ask for a supervisor. On June 24, 2024 after I made the second call I was informed that they would credit my account back the $25.00 and no longer charge me for every time the airlines made changes to my flight for September 2024 for my daughters wedding. They only told me that the one $25.00 charge would be reimbursed and nothing else. To date I have not received any refund and they cost my account a $35.00 charge and I don't use this account much so I keep limited funds in it. They also charged the same account $25.00 on May 27, 2024 for a change the airline made. I ask them and they informed me that this was policy and I informed them that this was c*** and I have NEVER been changed from any other site when an airline makes changes. I also told them that I would be reporting them to the Better Business Bureau and the ****

  Business Response

  Date: 07/16/2024

  To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to buy an airline ticket from this company and I bought the travel assist for $12.99 and the travel insurance for $26.11. Because they were unable to bill my CC at once they said the reservation would be cancelled and they would probably refund the travel insurance of $26.11, but not travel assist......TRAVEL ASSIST Back $12.99 TRAVEL ASSIST Back $12.99 Type purchase Date May 28, 2024 Location **********, CA Status Pending TRAVELEX INSURANCE SER Back $26.11 Type purchase Date May 28, 2024 Location ***********, ** Status Pending Type purchase Date May 28, 2024 Location **********, ** Status Pending,,,, It appears this is a scam this company uses to cheat consumers

  Business Response

  Date: 05/28/2024

  Kindly note the customer advised to cancel the ticket as he said he was short on funds. The Terms and Conditions that the customer agreed and E-signed prior to purchase clearly mention that 24 hours cancellation as follows: You will be able to cancel your ticket within 24 hours from your original ticket purchase. Our agency fee applies ($50 for domestic & $75 for International). However, you can opt-in to our Travel Assist plan, for a minimal fee which will cover all travelers. Travel Assist plan allows you to make changes or cancel your flight within 24 hours from your original ticket purchase without having to pay standard cancellation fee. After 24 hours, standard airline cancellation rules will apply.

  Thus the customer's ticket booking was cancelled under our Travel Assist Plan Policy without paying our Our agency fee applies ($50 for domestic & $75 for International).

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21770606
  
  I am rejecting this response because: ********** has not disclosed the refund amount
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/29/2024

   The customer's ticket booking was cancelled under our Travel Assist Plan Policy without paying our Our agency fee applies ($50 for domestic & $75 for International).

  The customer already got his refund back on full ticket value at the time of cancellation. 

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight for October 3rd-10th through Cheap Fare Guru, re: Eros Travel (Also, until today, I never knew Cheap Fare Guru was through Eros Travel. Yesterday, I was charged $50.00 for a Ticket Reissue/Re-validate Fee due to American Airlines making a change in flights. I'm providing the following travel info: E-Ticket# *************; Agency Booking ID: ********** and Airline Confirmation# YTCSIA. I do not feel I should have to pay a fee for something that is completely out of my control. I did not make any changes to my itinerary and would like to be reimbursed for this fee. Due to my travel not being completed for 4 1/2 months, if American decides to make future flight changes I do not want to be responsible for additional fees each time. I would deeply appreciate a response as to a resolution of this matter. Thank you.

  Business Response

  Date: 05/28/2024

  We have received your query about the $50.00 schedule change ticket reissue/revalidation fee. To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the one time $50.00 fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.

  Original Ticket Details:

  Airline Confirmation No.: YTCSIA :******************* Porreca0017063357768

  New Exchanged Ticket Details:

  Airline Confirmation No.: YTCSIA : ******************* Porreca0017073984514