Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a golf bag for $409.95 on June 24th. It was delivered on June 25th damaged. I started a return process for store credit on the same day because exchanges are not allowed. I had not heard anything back about the return process in 4 days so I reached out to customer support and they informed me that the process may be lengthy. Because of the delay I decided I would rather have a refund to my original form of payment rather than store credit but apparently they can not change the refund even though the return process has not even been responded to by the company. I dont understand how this can be possible at all and I want a full refund to my original form of payment.

  Business Response

  Date: 07/02/2025

  The consumer has not returned the bag , we have not received the item back to our warehouse , once the consumer has returned the item we will refund the order. The label has been resent to his email. 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a golf shirt from Malbon Golf on April 29th. It was shipped to me and arrived on May 1st. It was the wrong size for my husband. I returned the shirt (Shipped at my expense....as it was an international return. I understood this would be the process when I bought it.) It was received by Malbon on May 7th. (tracking number below) I have not yet received a refund. Email communication with them has suggested that someone will get in touch with me, that the refund should take 7 days, that the refund might take up to 15 days, etc. I have asked to speak to a person to find out why the return is taking so long. I have not received a phone number from them nor can I find one. I believe that a chat bot is responding to my emails. I have no confidence that I will ever see a ********* husband ordered a shirt in the correct size - from them....and it was shipped and received within 2 days. (I wish we had not done this.)I feel that there is some sort of a scam going on. The return policy is not proceeding as described on their website. **********************************************************************************************************************************************************************************************************************

  Business Response

  Date: 05/27/2025

  Hello, 

   

  The return was just received and processed by the warehouse. We have completed the refund minus the shipping charge . Notification was emailed. 

   

  Best, 

   

   

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complain against Malbon Golf for deceptive advertising practices due to their "Free Return package" on sell is not actually free returns.I placed an order on ************************** (Malbon Golf's online shopping website) on 04/28/2025, I purchased a few items, and purchased an item labeled as "Free Returns + Package Protection x 1" package expecting that returns would incur no additional fees. However, when attempting to submit a return request, I was charged a $10 restocking fee. This fee was not disclosed at time of the package purchase, and the term "Free Returns" gave me false impression because it creates the expectation that return will be fully free, especially when I need to pay for the package.I have contacted Malbon Golf about this, they are not correcting this advertisement yet. So I'm submitting this complaint to the BBB as I believe this practice falls under deceptive advertising.Please help to ensure Malbon Golf modifies the name of "Free Returns + Package Protection x 1" package and its return policy so future customers won't be misled.Thank you!

  Business Response

  Date: 05/05/2025

  Hello,
  

  The consumer reached out on Saturday; however, please note that our support team is unavailable on weekends.
  Since the consumer purchased the Plus Protection with Free Returns, a restocking fee should not apply. Restocking fees are only charged on returns where the protection plan has not been selected. This is clearly outlined in our return policy, which is publicly available on our website we strive for full transparency with no hidden terms.
  Our tech team is currently investigating the situation to understand what may have caused the confusion. In the meantime, we have processed the return request and confirmed that no fee has been charged. A prepaid return label has been emailed to the consumer for their convenience.
  

   

  Thank you,

  
  

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed an order with the Malbon store for a golf bag and two pairs of shoes. The Malbon store prominently advertises a delivery time of three business days. During checkout, I was required to purchase shipping insurance, which was non-optional. Despite this, I had to wait two weeks without any updates, prompting me to contact the Malbon store's customer service team. I was informed that due to a high volume of orders, shipping would be delayed, and it would be sent the next daythis never happened.After nearly a month, I received only the two pairs of shoes, but the golf bagintended as a birthday gift for my sonwas missing. I immediately reached out to both the Malbon store and DHL. The Malbon store issued a refund, citing that the item was lost, but refused to send a replacement, instead suggesting I reorder online. Upon checking, I noticed the price had increased by over $100. I requested that the Malbon store honor the original price, but was informed this would not be possible. I was also told that the refund was only issued because I had purchased the insurance.Furthermore, DHL confirmed that the product was never actually shipped, contrary to the Malbon store's claim. This entire experience feels like a deceptive practice: I paid for insurance on an item that was never shipped and waited a month only to be told to repurchase at a higher price.My son was looking forward to this golf bag for his birthday, and I would like to resolve this issue fairly. I urge the Malbon store to send a replacement at the original price and conduct its business in a more transparent and ethical manner.

  Business Response

  Date: 08/27/2024

  Dear BBB and consumer , 
  
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've faced with your recent order.
  
  We understand how disappointing it must have been for your son not to receive the golf bag in time for his birthday, and we're sorry that this situation has caused such dissatisfaction. 
  
  After thoroughly reviewing your case, we want to clarify a few points:
  
  1. **Refund Process**: We promptly issued a refund for the missing golf bag as soon as it became clear that the item was not delivered. This was done to ensure that you were not financially disadvantaged due to the delay.
  
  2. **Shipping Limitations**: Due to international shipping constraints, we were unable to reship the golf bag. We completely understand your desire to receive the item at the original price, and while we cannot offer the same bag at the previous price, we are including a discount code for your next purchase as a gesture of goodwill.
  
  3. **Transparency and Communication**: We strive to be as transparent as possible with our customers. The delay was communicated as soon as we became aware of the issue. We apologize if our communication fell short of your expectations.
  
  We hope this discount can help in making your future shopping experience with us more positive. We appreciate your understanding and are here to assist with any other concerns you may have.

  Discount code: **************************%
  
  Thank you for your continued support.
  
  Best regards,  
  
  Malbon ********************** Team
  
  
  

• Initial Complaint

  Date:11/06/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial purchase made 4/7/2022 for
  A pair of Limited Footjoy Premier Golf Shoes GLCO edition. I bought these with shoppay through ******************
  I understood that it was a preorder and that they would ship in a couple of weeks.
  May 2nd rolls around and everyone else is getting their shoes but i haven't heard any thing from or any shipping notification.
  
  I file a complaint through affirm and shop pay since there was no communication. I finally get an email from malbon golf and they say that there was an issue with their system and my shoes never shipped because they were out of stock even though I preordered them.....
  
  My return was never processed and my purchase through shop pay was seen as still being an active order since malbon golf never processed my return. The loan/credit purchase for the shoes was charged off and it dinged my credit which wasn't my fault at all because malbon golf never processed the return or refund my money for what I paid towards the shoes.
  
  Now I'm dealing with affirm and reached out to malbon golf again to fix this issue and malbon as been unresponsive.
  
  Terrible company with terrible or non existent customer server. I would never trust this company with anything. Super shady, to all consumers.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 10, 2023/01/03) */
  Hello BBB,
  Regarding the complaint filed against us, The consumer Purchased a pair of shoes form us on April 7th 2022 using a service called shop pay which allows the consumer to make payments on their purchase we the retailer receive the full payment while the consumer makes installments to the shopay account.
  We were unable to fill his order as we were out of the item he requested. When we went to refund his order he filed a charge back so we were unable to cancel and refund as his bank had already refunded him the purchase amount, we tried explaining this to him and he just did not get it.
  We have nothing to do with shoppay so his credit being affected is a result of him not paying off the balance he had with them, he had already received the amount from the chargeback he filed so it was his responsibility to settle what he had with the account. We do not collect any personal information to affect his credit. Please take a look at the evidence we provided. Let us know if you need more information.
  
  Best,
  
  
  Consumer Response /* (3000, 12, 2023/01/05) */
  I never told them I was happy with the result. They had to deal with affirm financing. They never sent me my $60 refund back. Please do not mark this as resolved.
  
  -****
  
  
  Business Response /* (4000, 14, 2023/01/20) */
  Hello,
  In response to ****, we do not deal with affirm they are a third party service and we do not have any way of requesting refunds from them as that service or contract is between the subject and affirm not us. We do not collect social security #'s to purchase our product. **** never gave us a chance to resolve this matter he took it upon himself to file a chargeback. Once a chargeback is filed his account gets locked and we do not have the ability to request cancelation or make changes. **** needs to take it up with the people he filed the chargeback with. We are willing to offer a $60 gift card to settle the dispute by doing so we do not accept any liability or fault in this case we are offering as a courtesy.
  
  
  Consumer Response /* (2000, 16, 2023/01/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Sure that is fine...still doesn't fix my issue and no one on both sides accepted responsibility about refunding my money back. Sure you can send me a gift card but I wasn't trying to get anything like that out of this response.