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JibJab
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Matt C

    Date: 06/18/2024

    Jib Jab Continues to bill me though i have canceled multiple times. Each time it results in my bank having to issue me a new debit card. This behavior continues every year. This company is completely unethical.

  • Matt D

    Date: 03/05/2024

    I have exactly the same problem with JIBJABs unethical billing. The auto renew the annual subscription charge but they didnt send a notice or receipt, which is ILLEGAL. Go to FTC.gov and read up about how companies are required to notify you before charging an auto renew fee. They can deal with my credit card company, FTC, ************************************ and the BBB. This is a SCAM!! You can tell how little they care by the copy/paste form responses on here. Report them to your states Attorney General and applicable state consumer protection agency if you have one. The practices are 100% BS! Report them now!!!

  • Amy C

    Date: 08/28/2023

    I bought one year and it enrolled me in automatic subscription. When I tried to cancel on my iphone, the small print says I cannot cancel until my anniversary date of August 28, 2023. That is today. I received an email that I can paid for another year. How convenient that I can't cancel until they charge me another year's subscription. That cancellation policy has to be illegal and must be changed.

  • Mellisa I

    Date: 10/22/2022

    Do not sign up for a paid account. I have been trying to cancel since 2018 and it is 2022. Jib Jab still continues to auto renew every year. Every year I have to fill out a refund form and request cancelation. It must be their business practice to continue auto renewal in hopes people won't notice the charge.

    JibJab

    Date: 10/25/2022

    Hello,

    We are sorry to hear that your experience with JibJab is less than we would have hoped. We can see you send us an email on 10/23, however at that moment we were unable to locate any transactions with the details provided so we requested more information, but we didn't receive any responses.

    We have since investigated further and we were able to process a refund for you on 10/25. If you have further issues, please don't hesitate to reach out to us and we will be happy to assist.

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