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Business Profile

Online Shopping

Heaven Mayhem LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased *****. a pair of earrings from this website. Policy was domestic items can be returned within 10 days if unworn. After purchasing, receiving and reviewing, earrings are not eligible for a refund. I can only get store credit. If I realized this and would have never bought them. The color of the earrings are not as pictured and I would like a refund. I have bought earrings internationally and gotten refunded. This is ridiculous. It is a jewelry business. I received money from the *** under a lawsuit with Fashion Nova over something similar. That company wouldn't give refunds, only credit. Because Heaven Mayhem has this 10 day policy, I fear if I sought a refund, they would claim earrings are not eligible and after so long that they cannot anyway because it's been past ten day window after disputing with them back and forth.

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2nd placed an order for $61. It never said anything about preorder until after I purchased and I received an email. Preorder said it would ship in 5 weeks. I followed up. They said another 2. Followed up again. Another 2. Followed up again. Another 2. Still no item 2 months later. It was a Christmas gift. They have done nothing to remedy the situation and are blaming it on customs taking 0 responsibility and refusing to provide a fair resolution.

    Business Response

    Date: 02/19/2025

    Hi ******,

    I sincerely apologize for the inconvenience of the delayed shipment. I see that you have since received your order, as well as have been given a free journal of ours for your patience. As a small company, we are learning the ropes of meeting our high demand and we appreciate your feedback, as we are taking it very seriously to ensure we are better moving forward. x

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through heaven mayhem on December 2nd. I was notified on December 12th of a system error that occurred when I initially made my order that allowed me to purchase something that was back ordered. I received an email stating I could cancel it due to it not being able to be delivered until February. I responded with a request to cancel and have my order refunded and have not heard back. I have contacted through email and social media with no response. Its been a week with zero response or refund.

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/10/2024 Purchase amount: $98 Issue Summary: I placed an order with Heaven Mayhem for a pair of earrings under the impression that they were in stock and would arrive in time for Christmas. After the purchase, I was notified the earrings would not ship until February 25ththis delay was never disclosed at checkout. I immediately requested an order cancellation since I have not yet been charged, but the company has ignored multiple follow-up emails. Instead of addressing the issue, they are insisting on their final sale policy, which does not apply since the product was never available.This seems to be a recurring issue, as their Instagram posts are filled with customer complaints about delays, unavailable products, and poor product quality. The companys lack of transparency and failure to resolve basic order issues reflects poor and unfair business practices.Resolution Requested: Immediate cancellation of my order to ensure no charge is processed through Shop after pay (Dec 23rd)

    Business Response

    Date: 01/10/2025

    Hi ******,

    I sincerely apologize for the inconvenience of your backordered items. Please note that your order has since been canceled. We did not predict selling out of stock so quickly during Black Friday and as a small team, we are taking this as a learning opportunity to predict better moving forward. You may use the code BABYKNOT15 to enjoy 15% OFF on your next purchase as a token of our appreciation.

  • Initial Complaint

    Date:12/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has taken 3 weeks to ship order with no end in site. They have only been responsive from social media (not customer support), and have stated that all their items are out of stock. This was not mentioned upon checkout, which is incredibly deceptive.

    Business Response

    Date: 01/10/2025

    Hi *****,

    I sincerely apologize for the inconvenience. As a small team, we're taking this as a learning opportunity and appreciate your feedback. You may use the code BABYKNOT15 to enjoy 15% OFF on your next purchase as a token of our appreciation.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 30th ***** I did an online purchase with **************************. I received a confirmation email for order #******** for $66.29. On Dec 7***** I received a small sealed white shipping envelope, inside was a plastic bag with a sku # , and inside the clear plastic bag was a white box that contained only styrofoam and no earrings. I have been trying to reach Heaven Mayhem to have them check their quantities as this seems like an internal issue with packaging. I would like the earrings sent to me or my purchase refunded. I am wondering if the weight of the shipment could be confirmed to show that no earrings were in the package or if it was a pre populated label.

    Business Response

    Date: 01/10/2025

    Hi *****,

    I sincerely apologize for this. I do see that we have since processed a replacement order for you on this item (Confirmation #WTLPVJ2RV) at no additional cost to you. Wishing you the best! x

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company does not respond to return requests via their ***************************** email address which they state is the only way to return an item.

Heaven Mayhem LLC is NOT a BBB Accredited Business.

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