We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Ematic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phone number no longer valid

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Ematic AT103C converter DVR from ******* on October 31, 2022. On June 1, 2023 it stopped working. We tried moving it to a different outlet to see if that was the problem and it was not. We tried checking all the connections and pressing the power button for 10 second and nothing worked. The power light is not even working on the unit. Then we tried to change the source from where we had the pvr connected to the ** and our ** started freaking out where we had tried turning off our ** and back on, only to find it still happening. We unplugged the unit from the hdmi cable connecting it to the ** and the ** started working again. We contacted them by email to no responses and even tried to call them but the phone rings once then goes dead.

    Business Response

    Date: 06/27/2023

    We emailed the buyer and ask for her address

    We will send her a new item

     

    Customer Answer

    Date: 07/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    **************************************************

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a emantic tablet and it won't connect to the internet. The number for emantic has been disconnected and there's no email so how is anyone suppose to get ahold of them to work the problem out.

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a EMATIC brand ******** tablet and dvd player in 1. It came defective where the DVD player doesn't function properly, I contacted ****** as that was the site I purchased from and they told me due to the nature of the issue to contact ematic directly, so I did, they are refusing to help replace the item or fix it, or refund me so I can purchase a new one.

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 8, 2022/10/25) */
    On Oct 12, 2022, we sent the replacement unit for the customer and she said she will remove her *** complaint

  • Initial Complaint

    Date:09/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 10 car stereos ********* stereos from a ********* ********** dealer. Six of them did not work right out of the box. Four did. I read warranty terms on the website to confirm. The authorized dealer refused to cover the warranty because they have their own policies which do not make allowance for the manufacturer warranty. The dealer instructed me to contact Blaupunkt directly at ******************* A lady named **** replied. They have refused to cover the warranty on their own products and directed me back to the dealer which will not cover the warranty. The manufacturer is legally ********* to resolve the issue but they have repeatedly refused. This is my last attempt to address the issue before taking the case higher. An honorable corporation will do the right thing.

    Business Response

    Date: 10/20/2022

    Business Response /* (1000, 5, 2022/10/03) */
    This customer did not buy from us the item he was saying. We dont know where he buys his product or he brought it "as is" or refurbished. We are the wholesaler and distributor of the model San Jose but we can only give warranty to the customers who buy the product from us

Ematic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.