Complaints

This profile includes complaints for The NTWRK's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The NTWRK

  8033 W Sunset Blvd Los Angeles, CA 90046-2401

• 

  The NTWRK

  346 N Fairfax Ave Los Angeles, CA 90036-2109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The NTWRK is a buying plateform and I've over like 6 different orders that have never been shipped to me. Also I am not able to close my account no matter what I try. Listen I don't even care about the products at this point, but not being able to close my account is insane. their customers support never gets back to me to close it either.

• Initial Complaint

  Date:12/24/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally I ordered a pair of shoes that were falsely advertised because sizing wasn't clear on if they were men's or women's on the website, not their app. When I inquired about an exchange with customer service it became an issue so I figured I'd just accept them to see if they fit. I paid for 2-day shipping and after about 3-4 days there was still no update with a tracking number or to whether or not the merchandise had been shipped. A few days later the tracking I finally received said delivered and when I arrived home after receiving the ******************** was nothing at the doorstep of my residence. Don't know if the ***** driver took the merchandise or if it was ever shipped. There were no updates for days and paid for 2 day shipping still have no merchandise. Their 3rd party Stripe responded to my dispute with my bank saying I never reached out with a complaint when I spoke with ******** from NTWRK Support. She eventually stopped responding to my emails about the issues with tracking and shipment. My last email was sent on 10/07/2022 & did not receive a response back(Screenshots provided). I was told the package shipped and it only said a label was created. An issue was brought to the attention of ***************************** failed to contact Stripe. I am expecting a full refund for the amount of $62.89 from my 10/07/2022 transaction. They had no issue refunding my bank my other purchase that I made the day before that never arrived either.

  Business Response

  Date: 01/18/2023

  In order to resolve this issue for the customer, ********************** would like to issue a full refund. Upon attempting to process a refund, it looks like the customer had filed a chargeback with their payment provider and this has been resolved in the customer's favor.
  
  We recommend they contact their financial institution to verify how soon the funds will be returned to their account, if they have not been already.
  
  Thank you,

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  One of the chargebacks was denied by the 3rd party company Stripe. I am requesting that NTWRK refund the purchase that was not refunded. My bank will did not reverse the charge back because NTWRK denied it. Only one was refunded & I am requesting both charges be refunded...
  See Attachment/File: 6B095FAF-C8F8-41C2-82C3-80D643457038

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #****** with ******* via NTWRK on 11/29/22, the order for 2- 1000% ********** was delivered on 12/05/22, The ********** 1000% was delivered correctly, The 2nd was not the******************** as pictured. I've tried to contact the store (*******) with multiple calls, emails, and submissions via their website. I have yet to get any type of response whatsoever. I'd like an exchange for the item I ordered, or a refund.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 8, 2023/01/04) */
  The customer reached out to our customer support team on 12/5/22 advising us of this issue. As part of our internal process, we requested images of the product that was received in order to communicate the issue to the ******** Team. The customer was unresponsive, despite a follow up email we sent on 12/13/22.
  
  In order to provide this customer with a resolution, we ask that they send us the requested imagery so that we can connect with the seller and resolve this issue as soon as possible.
  
  The correspondence that took place has been attached.
  
  
  Consumer Response /* (3000, 10, 2023/01/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  First of all as per above, I'm sorry I didn't respond to your email, I totally missed it. Secondly, after too many emails to count, the company ******* via NTWRK finally replied with an RMA to return the item. Their email was vague as to weather they are going to exchange the item for the one i actually ordered (which is what I prefer), or provide a refund.I returned the item via ***, tracking is provided in attachment . As a reminder to you, attached is a screenshot of the order, (********) The **************. (The pic and description weren't the same thing)What they sent is the item pictured in the screen shot 2023 -01-05. To be CLEAR I wanted the***************
  
  
  Business Response /* (4000, 12, 2023/01/18) */
  Since our team is not copied on the correspondence with the ******** team, we do not have visibility to the progress of this case.
  
  With that said, we have sent an email to the customer in order to provide a resolution. We ask that they please check their email for a message from NTWRK with the subject title "A Message from NTWRK!".
  
  We will continue this correspondence via email and will ensure the customer is provided with a resolution as soon as possible.
  
  Thank you,

• Initial Complaint

  Date:12/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order that was confirmed on 11/10/2022 from NTWRK and still have not received any shipping information at all on my order. I checked the site after receiving a notification that the same store was having yet another live show. How can you have another show when customers haven't received their items that have already been paid for it's almost been a month now. I have multiple emails asking for information or a refund or my product to be sent out. At first I was told that there is a process and to wait a while for the store to respond now NTWRK won't answer any emails at all.
  

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 14, 2023/01/04) */
  ***Document Attached***
  Since the seller was unresponsive in regards to our request for a tracking update, we issued a full refund for this customer's order on 12/21/22.

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a piece of art totaling $136.72 from NTWRK on 6/17/2022 and never received the order. They do no respond to messages.
  

  Business Response

  Date: 11/25/2022

  Business Response /* (1000, 5, 2022/11/25) */
  The customer wrote into our support team on Monday, 11/21 requesting an update on their order. Our team informed the customer that the product ordered was a pre-order item and the vendor had recently communicated that orders would begin to ship this week.
  
  They will be receiving an email with tracking information shortly.
  
  
  Consumer Response /* (2000, 7, 2022/11/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept this response contingent upon receipt of the item. The original quoted shipping time at time of purchase was 2-3 months (from June). It is now almost December.
  
  Consumer Response /* (3000, 13, 2023/01/10) */
  I wish to reopen this case. The seller said I would have received my order by now. I would like them to issue me a refund.
  
  
  Business Response /* (4000, 15, 2023/01/18) */
  This issue was escalated and as of yesterday, our team informed the customer that the seller has experienced a delay and items will not begin to ship out until January 20th. The customer was provided the option to cancel the order or wait until then.
  
  The customer let our team know that they wish to wait for their order. Recent correspondence has been attached. If the customer wishes to cancel the order prior to shipment, we ask that they please follow up with our team via the same email thread.
  
  Thank you,

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the shoe ********************************* through the NTWRK app, I paid $192.50 for shoes on September 25 2022 and it's now November 2 with no shoe or update when my order will arrive. The item was supposedly shipped but the tracking number never updated or moved and I tried contacting NTWRK and they stopped responding to my emails and I still haven't received any shoe. The business has not tried to help me with any resolution.
  
  Tracking number: ******************
  Order number:***************************
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Due to the lack of updates on the tracking page and unresponsiveness of our marketplace partner, NTWRK issued a full refund for this order on 11/3/22.
  
  An email notification was sent to this customer on that same date informing them of the refund.
  
  
  Consumer Response /* (2000, 7, 2022/11/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I got refunded, I accept the response. Thank you.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the sender if I can have a refund because the shoes going back to him it's been three days I haven't heard anything and I want my refund
  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/10/05) */
  Our team has issued a refund for this order and has sent an email confirmation to the customer. We appreciate their patience and apologize for any inconvenience!
  
  
  Consumer Response /* (2000, 7, 2022/10/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pack that comprised of a shirt, hat, tote, and water bottle. When I received the package I was missing the shirt. I reached out to network on 8/27 and they did not provide a resolution until three weekend later on 9/20. When they did, they refunded me $25 for the shirt with no option to receive what I was missing. This is not an adequate refund as the tote, hat, and water bottle are not all worth $25 each and equal to the shirt, the most expensive item of the pack.
  
  I was offered NTWRK credit which I will not use. I have no intention to use NTWRK again as this the length of time this has taken to be resolved was a poor customer service experience.
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/05) */
  Unfortunately due to fulfillment issues, there was an issue with the inventory for the T shirt that resulted in our warehouse not being able to fulfill the correct item for the order. We apologize for the inconvenience that this has caused.
  In order to remedy the issue, our team issued the customer a refund in the amount of $25.
  
  As of today, we have refunded the customer an additional $25, which can take 5-7 business days to reflect on their monthly statement. In total, the customer has now been refunded 50% of the subtotal amount and we have included a receipt. If the customer requires additional support, we ask that they write into our customer support team.

• Initial Complaint

  Date:09/17/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package that is supposed to be delivered today 9/16/22 never arrived *** says *** is having trouble delivering my package it
  says The company or receiver name is incorrect
  This will delay delivery. We're attempting to
  update this information. And the shipping address isn't correct
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/21) */
  The customer wrote into our customer support team on Friday, September 16 and our team connected him to the vendor. Our marketplace partner looked into it and confirmed that the shipper's name appears to be correct and tracking updated as of today.
  
  The order is estimated to be delivered Today, September 21 by 7:00 P.M. If the customer continues to have issues with this order, we encourage them to respond to the same email thread so that our team can provide further support.
  
  
  Consumer Response /* (2000, 7, 2022/09/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The package never arrived and is being sent back to the sender can I get a refund

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders at 8/20/22 on NTWRK app. One order was for ********************* 1 high cost $1,603.5 and the other was for ********************* 1 low cost $808.5.
  I received both shoe on 8/26/22 then i figured out both shoes were fake shoes. Lots of evidences that proof that shoes were different to the authentic shoes, like the material on shoes were different to authentic pairs which cannot be even consider as poor craftsmanship or manufacturing defects. I contact NTWRK customer service on 8/27/22 and received NO RESPONSE UNTIL NOW. all evidence pictures and order number and email i have included in supporting documents below.
  

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/07) */
  A response was provided to the customer on 9/6/22 surrounding their concern for the authenticity of the products ordered. A return label will be provided shortly to this customer so that the order(s) may be returned back to our partner's fulfillment center. Once received, a refund will be issued in full.