Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order for a few hundred dollars from SHEIN and was notified of a delivery assignment to ******. I received notification of a failed delivery attempt by ****** to my address while I was at home. There was NO attempt to deliver my package. In the notification of their major fail (failed attempt) it stated a re-attempt would be made in the next ***** hours I am well beyond 48 hours, and now beyond the delivery time frame offered up by ******. All attempts to call the customer service line have failed as the number informs me the line is closed even though should not be based on their own scheduling hours voiced on the recording. The chat bot repeats a failed attempt was made and we will re attempt within ***** hours. Thank you for your patience. So is UniUni even in business anymore?? SHEIN has extended their delivery time by two weeks. I think Ill dispute the charge on my card as fraudulent and I hope these reports to BBB can shut this scam delivery company down

  Business Response

  Date: 07/14/2025

  Hello,
  We are sorry for the inconvenience. According to the official website logistics track, your package has been successfully delivered. To avoid mistakes, please check whether the delivery address is correct. If the address is correct, please check your mailbox, front door, building/apartment front desk again or ask your neighbor whether they signed for it on your behalf.
  
  Thank you for your understanding and cooperation~

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a refund from them and it was hard to find the customer service number. They didn't send me a label, they sent it on my phone. I took it to the post office and they would not accept it without the label. It's been a month ago. I want a refund of my order.

  Business Response

  Date: 07/14/2025

  Hello,
  
  I sincerely apologize for the inconvenience. SHEIN always wants to offer good experience for all our customers. Your satisfaction is our priority.
  
  To avoid mistakes, could you please tell us the order number? We will help to check and give you assistance. Thanks for your understanding and patience.
  
  For further assistance, you can also contact our customer service through this link: **************************************************************************************************************************************************************************************'ll offer a proper solution for you asap.
  
  Thank you and have a nice day

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Shein. I ordered a total of 20 items. I received the order, which they stated it was two orders but they shipped it as one total order. When I received the package and proceeded to remove the items, I noted that several items were missing. I took everything out to make sure things werent doubled up. I contacted customer service and a ticket was issued. I then received a chat message stating that after their internal investigation the items were deemed shipped and that I would want to contact the carrier. Im confused as to why I would contact the carrier when Shein stated the whole order was in one package. Ive tried contacting them several times because they closed the matter, I was refunded for an anklet and sunglasses from the other order that was included with this one. However, I really wanted my missing items because theyre for a vacation coming up next week, that I worked hard to pay for and Shein has just about ruined it with this nonsense. I dont have money budgeted for replacement clothing. All Im asking for is to either replace the missing items or please refund my money for those items.

  Business Response

  Date: 07/15/2025

  Dear Customer:
  Thank you for your patience.
  Upon verification , the warehouse has checked that the package is complete. 
  If you have more information or other relevant supporting materials, please send them to us and we will do our best to verify and follow up for you. Thank you very much for your understanding and support!

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for four items (Order ID: **************** on July 8, 2025, using a store credit from a previous return and paid the remaining balance with a debit card. Within hours, the order was canceled without my authorization. I then received an email and a login request in Spanish containing a verification code, which I did not initiate.I immediately contacted Shein to report that I did not cancel the order and that I was unable to access my account. The representative abruptly ended the chat without offering any resolution or assistance. Also, I placed another order on June 18th under GSU1UA55A00N8NJ that was delivered to the address that I provided the customer service representative.Upon further review, I discovered that my account has been compromised. A new phone number has been linked to my profile, all of my personal information has been removed, and only my previous orders with delivery details remain visible. Because the hacker changed my login credentials, I am now completely locked out of my account.This situation is unacceptable. I demand immediate action to:Secure my account,Restore access,Investigate the unauthorized activity,Reinstate or refund my canceled order.Failure to resolve this matter promptly will leave me no choice but to escalate the issue further.

  Business Response

  Date: 07/14/2025

  Hello,
  thank you for your message.
  To make sure there is no further risk of this email account, we need your cooperation with the necessary info as below:
  Kindly share with us a screenshot of your email address login page to show that you are the email account holder.
  (Tips: Your email address client-side login, not SHEIN account login page. And you can display only your email address and blur other information.).

  Or you can also contact our customer service through this link: *******************************************************************;
  Or you can contact **************** by ********************** app. 
  We will help you as soon as possible.
  Thank you and have a nice day
  SHEIN

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered: 6/17/2025 Amount paid: $123.93 I ordered items from this company and they provided the shipment arrival window of 6/25-7/6. The shipping company was called *************. The website says they attempted to deliver on 7/3 but I was not home. I have a ring video doorbell and there was no attempt. Instead of attempting a re-delivery, they sent all packages back to the hub in **********. Ive spoken with customer service 3x now, and each representative assured me my package was on the way and would still arrive by 7/6 or they would refund me. Today is 7/7 and I have asked for a refund for the 3rd time, and the representative says theyve extended the maximum time to 7/14. Ive asked multiple times to speak to a manager and they refuse to connect me.

  Business Response

  Date: 07/14/2025

  Hello,
  We are sorry that we did not bring you a good shopping experience. We have submitted an internal investigation for your problem.
  In order to solve your problem as soon as possible, we have assisted in submitting a refund application. The refund review takes 24 hours.

  After the review is passed, you will receive a refund email, and you can view the detailed refund arrangement information in the email.
  Thank you for your understanding.
  SHEIN

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date 06/26/2025, delivery date was 07/01/2025. I never received order. I paid SHEIN order through Afterpay. On 07/03/2025 I notified both that I did not receive my order. I called **** on 07/03/2025 spoke to Missy. She stated package was delivered to different address in *****. Today Afterpay closed the dispute based on the invoice provided by SHEIN. I went in person today to **** spoke to ******** who gave me information. The address is not mine. The invoice is different from the label attached to the package. Has the same tracking number. I will enclose what I have.

  Business Response

  Date: 07/14/2025

  Hello,
  After verification, the order has been refunded to the original payment account on July 9.
  The refund period is 1-2 working days.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with SHEIN on jun 30th and here it is July 6th and my order has never been shipped and when I contact the company all the say is to wait. My order number is GSU1CM52400NAKY I want my order shipped without delay

  Business Response

  Date: 07/14/2025

  Hello,
  After verification, the order has been refunded to the original payment account on July 9.
  The refund period is 2-7 working days.
  Thank you for your patience and understanding.

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shein is advertising gay **** paintings on a public platform where there are kids and people who didn't sign up to see portraits of men engaging in gay sexual activity, with their genital in the mouths or hands of other men. It's sick and disgusting and they owe everyone an apology

  Business Response

  Date: 07/14/2025

  Hello, 
  Thank you for bringing this to our attention. Weve reviewed and removed the ad in question. We appreciate your feedback and take such concerns seriously. 

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Shein advertised a promotion on their app stating that customers who spent over $40 would receive $40 in credit rewards. I made a purchase well over that amount, following all visible requirements, but I never received the promised reward.I contacted Sheins customer service multiple times. However, instead of resolving the issue, they provided only generic and evasive responses. No concrete action was taken, and the promotional credit was never ********* a consumer, I feel misled by a deceptive marketing tactic. The company promoted an offer to drive sales and failed to deliver what was advertised. I am requesting that Shein honor the promotion and provide the $40 credit as promised. This situation should also be investigated to prevent other customers from experiencing the same issue.Thank you for your attention to this matter.

  Business Response

  Date: 07/14/2025

  Hello,
  Please provide us with the email address of the SHEIN account registered for this event so that we can further verify it.

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1/25 I placed an online order with Shein. It was for 3 Jackets size large and a waterproof adhesive caulk tape. My total was $96.93. I received a package addressed to me on 6/11/25. When I opened it, nothing was what I ordered. I received several size small shirts, a scarf, and a jewelry item. I immediately contacted them once I realized there was an issue. There were several back and forth emails because they wanted me to take pictures and send the items back. I wanted a return label to not have to pay for their mistake. Once I received that, I packaged everything and sent it back to them. On 6/30/25 they gave me a partial refund of $46.98. I thought the other refund would come later but when I reached back out they said they didnt receive the other items. I didnt have any items as I returned what I got. I am owed the rest of my refund.

  Business Response

  Date: 07/14/2025

  Hello,
  We have reported to the responsible department to process your refund.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****