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Business Profile

Online Retailer

MeUndies.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sellers website states that certain items are in stock when they are not in fact in stock. The business does not reach out when items are out of stock and ask for direction, instead they ship only what is available to the order regardless of the buyers preference. When approached about the matter they offer additional free products, but not the ones you want, only what they are allowed to recompensate. I have had numerous orders canceled over a many month period due to the sellers web site inventory not appropriately reflecting the products that they have available. It has lead to shady business dealings that leave me wondering if the business is actually a scam and not legitimate. I am seeking a full refund for both of my most recent orders. Order #MU02415019746 and Order #MU02415015751 I will happily return any items from either order shipped to me back to the seller and wish to no longer do business with them when the orders are refunded.

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Issue: 12/21/2024 Time: 1:53 AM Price: $33.60 Order Number: MU0244405615 Original Order Details: (when subscription was made) Date: 11/20/2024 Time: 11:41 PM Price: $33.80 Policy in Question:The CheekSquad can typically change your shipping address or cancel your order if it has been placed within the first hour! (Updated November 11, 2024, 7:43 AM)My Concern:I am reaching out to express frustration regarding your policy and its implementation for subscription orders. Specifically, my most recent subscription order was processed at 1:53 AM, a time when it is unreasonable to expect customers to be awake to receive notifications and act within the stated 1-hour cancellation window.For a subscription service, it would be much more reasonable and customer-friendly if orders were set to process exactly one month after the previous order or at a time during regular waking hours. Processing subscriptions at such late hours appears to be poor business practice, possibly designed to minimize the chances of cancellation.I respect your policies, but in this instance, the timing of the order does not allow fair compliance, especially for a subscription service where customers expect reasonable accommodation. I request that you consider reviewing this process to ensure it aligns with fair customer service practices.

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned an order on 06/14/23 via ***** it was marked as "received" on 06/16/23, but apparently this is to a third party courier who then takes it to the warehouse for refund processing. As of 07/05/23, 19 days (12 business days omitting 4th or July as a holiday) it has not been received by the warehouse. I keep getting the excuse of "it is delivered in bulk by the courier." What courier keeps a package in their possession for nearly 3 weeks? There are companies that process refunds the second the tracking number is scanned into the carriers system. MeUndies waiting for it to be in warehouse possession before issuing the refund seems ridiculous especially if it sits around waiting to be delivered.I have already filed a chargeback with my credit card. I will cancel the dispute as soon as I am refunded what I am owed.

    Business Response

    Date: 10/17/2023

    Hey *****, 

    First, let me apologize for the negative experience you received in regards to your return. Once a dispute has been established by a customer, our support team is unable to process a refund through our system until it has been resolved. Our team will not submit a response or objection to the dispute and you should receive your refund via the credit card company shortly. 

     

    Thank you. 

    Customer Answer

    Date: 10/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I am saying this is resolved since I did get my money back. This was resolved in July 2023 after I informed the lm I had submitted a chargeback and was immediately refunded by MeUndies.

    Happy to have this closed and be done with this company.

MeUndies.com is NOT a BBB Accredited Business.

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