Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 2 day express shipping and they said they cannot refund it, why do they offer 2 day express shipping if they cannot follow through with it or refund it? Its been 2 weeks and my package has barely been dropped off to the carrier center. This is not professional and Id like my money back for the express 2 day shipping I paid.

• Initial Complaint

  Date:04/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this order paid for since March 11, 2024. Since then I have reached out to this company for my product which I bought for my daughter ******, I have had we are getting ready to ship your product then I had we are out of stock then ordered shipped. Now my order has been in the same mode for six days(labeled created) when I email them I get heres your tracking number and maybe its lost. This is ridiculous!

  Business Response

  Date: 04/16/2024

  Hi All,
  
  We appreciate the opportunity to address this complaint and reiterate that the customer has already been refunded for this.
  
  Our policy is designed to be fair and transparent for all customers and clearly outlines the specific circumstances in which we offer refunds. We are committed to resolving any issues that our customers may encounter in a timely and professional manner, but cannot accept chargebacks for reasons that are not covered by our policy.
  
  As a reputable business, we take pride in providing exceptional customer service and honoring our return policy. We believe that our position is consistent with industry standards and we will continue to provide the highest level of customer service to all of our customers.
  
  Sincerely,
  Your ForChics
  
  

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an eyelash serum and had an allergic reaction... the company states that refunds are made if you are unsatified with product..I have repeatedly emailed detailing my problem and they have yet to agree to a refund.. ( I checked their policy before ordering)..My order #FC740872

• Initial Complaint

  Date:02/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order on February 7th 2024 for 2 products from forchics I paid for 2 day shipping.My first problem was 3 days after placing order it still hadn't been shipped I messaged inquiring about the issue they immediately informed me that 1. It takes them atleast 3 days to process 2.one of the products I order was out of stock so they were refunding that money and would be shipping the other product immediately....2 days later I had gotten the refund for the one product but the other had still yet to ship it had now been 5 days since ordered I inquired why it had not been shipped yet especially since I paid extra for 2 day shipping they answered saying they would get it out as soon as possible. 2 days later nothing had been done so I canceled whole order and requested refund. I have inquired several times with no luck with response or my money they owe me $43.95 still to date will not respond nor has any action been taken...I looked after the fact online for reviews and found that apparently they have done this quite often to other people not refunded or not sent products!!

  Business Response

  Date: 03/13/2024

  Hi All,

  We appreciate the opportunity to address this complaint and reiterate that the customer has already been refunded for this.
  
  Our policy is designed to be fair and transparent for all customers and clearly outlines the specific circumstances in which we offer refunds. We are committed to resolving any issues that our customers may encounter in a timely and professional manner, but cannot accept chargebacks for reasons that are not covered by our policy.
  
  As a reputable business, we take pride in providing exceptional customer service and honoring our return policy. We believe that our position is consistent with industry standards and we will continue to provide the highest level of customer service to all of our customers.

  Sincerely,
  Your ForChics Team

• Initial Complaint

  Date:01/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a costume mask off of ForChics Boutique, I never received the item. I tried contacting the company to try and get a tracking number multiple times and never got any response. Its now been almost 2 months and still have not heard anything or received the item.

  Business Response

  Date: 01/09/2024

  Dear Better Business Bureau,
  
  We appreciate your role in handling consumer complaints and maintaining fair business practices. We are responding to the complaint filed by Ms. *** ***, Complaint ID: ********, concerning an order placed with "The Forchics Boutique" at *******************************************.
  
  It's important to note that Ms. *** seems to have made a purchase from "The Forchics Boutique," which is not associated with our business, ForChics. Our website is ***********************************. The details provided by Ms. *** indicate a potential confusion regarding the company she made the purchase from.
  
  ForChics is a makeup brand, and we do not have any affiliation with "The Forchics Boutique." We do not have control over their operations or customer service. The customer's complaint appears to be directed to the wrong company.
  
  We recommend that Ms. *** contacts "The Forchics Boutique" directly to address her concerns and seek updates on her order. Additionally, if necessary, she may consider reaching out to her bank or credit card company for further assistance.
  
  We apologize for any inconvenience caused to ****************** due to this misunderstanding and hope she can find a resolution with the correct company.
  
  If you have any additional questions or require further clarification, please feel free to contact us directly at ********************************.
  
  Thank you for your attention to this matter.
  
  Sincerely,

  The ForChics Team

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from an ad I saw on Tiktok. I got an order confirmation and the money was taken from my account. I have contacted them via email and phone several times but no answer or response. There was never a tracking number sent. I looked into the company more and turns out almost every review says they were scammed and their money was taken by the company but item never received. I need my money back on this ASAP!

  Business Response

  Date: 11/23/2023

  Dear Better Business Bureau,
  
  We appreciate your efforts in facilitating communication between consumers and businesses. We are responding to the complaint filed by *********************************, Complaint ID: ********, concerning an order placed with "The Forchics Boutique."
  
  We would like to clarify that **************** seems to have made a purchase from "The Forchics Boutique," a separate entity from our business, ForChics. Our website is ***********************************. It's evident from the details provided that there is a misunderstanding about the company she made the purchase from.
  
  We would like to emphasize that ForChics is not affiliated with "The Forchics Boutique," and we do not have control over their operations or customer service. It appears that **************** may have confused the two companies.
  
  We recommend that **************** contacts "The Forchics Boutique" directly to address her concerns and seek a resolution. Additionally, if needed, she may want to reach out to her bank or credit card company to discuss the matter.
  
  We regret any confusion or inconvenience caused to ****************, and we hope that she can find a resolution to her issue promptly.
  
  If you require any further information or clarification, please do not hesitate to contact us directly at ********************************.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  The ForChics Team

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from for chics boutique on October 26,2023. *** contacted the company twice with no response due to me not receiving an order update or anything regarding my order.

  Business Response

  Date: 12/01/2023

  Dear Better Business Bureau,
  
  We appreciate your role in handling consumer complaints and maintaining fair business practices. We are responding to the complaint filed by *********************************, Complaint ID: ********, concerning an order placed with "The Forchics Boutique" at *******************************************.
  
  It's important to note that ****************** seems to have made a purchase from "The Forchics Boutique," which is not associated with our business, ForChics. Our website is ***********************************. The details provided by ****************** indicate a potential confusion regarding the company she made the purchase from.
  
  ForChics is a makeup brand, and we do not have any affiliation with "The Forchics Boutique." We do not have control over their operations or customer service. The customer's complaint appears to be directed to the wrong company.
  
  We recommend that ****************** contacts "The Forchics Boutique" directly to address her concerns and seek updates on her order. Additionally, if necessary, she may consider reaching out to her bank or credit card company for further assistance.
  
  We apologize for any inconvenience caused to ****************** due to this misunderstanding and hope she can find a resolution with the correct company.
  
  If you have any additional questions or require further clarification, please feel free to contact us directly at ********************************.
  
  Thank you for your attention to this matter.
  
  Sincerely,

  The ForChics Team

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 tubes of lash serum during a sale. Was charged $58.50 including shipping charges. Received an email 2/7 that the items had shipped **** a tracking #. By 2/16, I had not received the items and the tracking showed no updates after 2/7 (EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER OR AWAITING PROCESSING 0:1:30PM), so I went to the website to contact them. There is no contact info; email or phone number. There was an online form to fill in, so I did that. 2 days later, after no response, I did it again...this time I threatened to dispute the charges with my AmEx if they didn't respond. They responded on 2/19 with a very vague "we are taking care of this". I am attaching our thread of emails in supporting documents. I have responded to their email 4 times and have resubmitted an online form and they are not responding now. Last night I Googled ForChic scams, and there are thousands of upset customers...many for the same problems I'm having. I did open an AmEx dispute of charge tonight. I will attach everything I have. I would like to see this company sanctioned and shut down. It appears that they are scamming many.