We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Bear Balanced

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 5, 2025, bear balanced placed an unauthorized charge for $135 from my Venmo debit account for a 3 month supply of product. I used their ONLY channel to reach customer service, which is a general email. I sent an email within 5 minutes of the charge, explaining the charge was unauthorized and i wanted to cancel the order and get a refund. No response. I have sent 3 more emails within 24 hours with no response. I received tracking number for the shipment of product 7 hours after submitting my initial email that it was an unauthorized charge and to cancel the order immediately. I still have not received a single response over 24 hours after the unauthorized charge, except a blanket email verifying they received an email. I am unable to use the product, tried to cancel/exchange/return a previous order of the same product, to which i was told there are NO RETURNS, NO EXCHANGES. There is No contact number anywhere and no way to reach the company outside of general emails which are not responded to in a timely manner.

  • Initial Complaint

    Date:05/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order that was "delayed" and never arrived. All attempted to get clarification or a refund were ignored. This company is an absolute fraud.

  • Initial Complaint

    Date:05/07/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a promotional pack of creatine gummies. I have been charged $136 each time. There have been 2 transactions I did not sanction *** have repeatedly asked their "customer service " to refund me. I did not receive any additional packages but was charged for them. I have no idea how to get ahold of these people

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to ****** a subscriptionI contacted the company via email and they sent me some random email and said that that was the email that I used to purchase the product. That is not the email that I used to make an account with this company. You have to be able to go into your account to modify or cancel your subscription, but there are no subscriptions or orders showing up under my account.

  • Initial Complaint

    Date:04/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been a subscriber of the creatine gummies offered by Bear Balanced since June of 2024 and had loved the product. I had a subscription delivered every 3 months. The most recent delivery in March 2025 was different - the color and taste were completely off. I couldn't stand the taste of the product (it was extremely bitter) and couldn't use it. I contacted customer service only to be told that changes in the product are normal/expected and that they do not give refunds for subscriptions. I do not feel it is fair to not offer refunds for a subscription if the product isn't consistent with what you subscribed to in the first place.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have multiple times reached out to this company to get my product or a refund. With being told behind because of wildfire,, then a tracking number given with no ship date. Then the tracking number was invalid. Still no product. At this point I just want refunded my money as I would not order from them again since they cannot ship the product out and just take money from people. Wildfires did not affect that.. Please refund my money.*****.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first order was "lost in the mail". My second order was placed on 3/17/2024 and next arrived. I received tracking 3/22 but it simply states a "label has been created". Product has not yet shipped and all attempts to contact customer service (which include 8 emails, 2 phone calls and messages, and about 20 text messages with their ai chatbot, I even emailed the CEO) have been utterly ignored. I have filed a dispute with my credit card company as I was charged and no goods have been received.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these gummies and the taste was so vile I nearly vomited. I referenced the return policy and it said within 30 days in the original packaging. I asked for the return info and they were horrendous from that point on. They questioned me, and were being very evasive. I emailed several times asking for the return information as they refuse to provide it anywhere, and because I was being the squeaky wheel, they arbitrarily decided that it had to be unopened packaging. This is a blatant lie and because I called them on it they have ceased contact. I want my money back, all $90.

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $112.54 worth of product and never received it. I reached out countless times and they blew me off. I want a refund and want it now.

  • Initial Complaint

    Date:01/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have unsubscribed from this companys texts and emails multiple times but they continue to harass me and send me marketing texts and emails on a regular basis. I need them to stop communicating with me.

Bear Balanced is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.