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Business Profile

Online Education

StudyMode.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    It has been discovered that my medical records are being marketed as an essay. I would like this to be removed and for them to disclose to me in full the source of this information.

    Please note that my complaint is relative to their websites:

    **************************************************************************************************

    ***********************************************************************************************************

    ******************************************************************************************************

    Business Response

    Date: 03/15/2025

    Hello *******, 

    Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email @***********. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, emailing ************************************************************.

    We look forward to your email response,

    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23061674

    I am rejecting this response because:  My personal details remain on their website. I need to know where this information was leaked from.

    Sincerely,

    ******* ********

    Business Response

    Date: 03/21/2025

    Hi *******, 

    Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your request, if further assistance is required please reach out to our compliance team at ***************************.

    Regards, 

    Customer Support 

    Customer Answer

    Date: 03/27/2025

     
    Complaint: 23061674

    I am rejecting this response because:

    They did not remove the listing in search access from Google.  I have done my part in making numerous requests from ****** and still can find the header which includes my medical records in the search.

    They are required by UK law to disclose the source of information and all records pertaining to me and have not.

    They claim that the posting was in violation of their Terms of Service, which does not apply to me. 

    This appears to posting appears to be doxing and they have not offered a timely resolution and their reply is combative.  They insist that they will not act " without a valid subpoena, in response to which we would be able to share such identifying information with you." This will cause further expense to me in time and money.

    California has strict privacy and doxing laws and they appear to not abide by them.
      

     


    Sincerely,

    ******* ********

  • Initial Complaint

    Date:12/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cram.com has stolen my essays and posted them publicly without my consent. I am including the link to the stolen essay. **************************************************************** I am writing to ask you to cease and desist and remove the ********************************** Thesis from your site. I do not consent to having this paper that I wrote on your website. You do not have my permission to have this essay on your website as it is a paper that I wrote several years ago. It is plagiarism to claim this as an AI generated essay and it is theft of intellectual property to have this on your website. I am asking that you remove this essay from your website before I seek further legal action against cram.com. Ive included a link of the article that I am requesting it to be removed because I do not consent to it being on your site and did not provide this essay to you. I do know how you obtained it. There are additional essays on your site with my name on it that Ive written and I want all the essays linked to me ********************************** removed promptly. Regards,Tilea West

    Business Response

    Date: 12/03/2023

    Hi,

    DMCA takedown notice regarding the following URL:

    ****************************************************************

    We are in receipt of your takedown notice pursuant to the Digital Millennium Copyright Act (DMCA) sent electronically on November 13, 2023 regarding allegedly infringing content appearing on the cram.com website. As a result of the alleged infringement, we have completely removed the disputed content from view on the website.
    Cram.com is merely a host of user-generated content posted by members of the  cram.com community. As such, we want to maintain an open environment for posting original content while fully respecting the rights of the holders of intellectual property rights. As a service provider under the ***** and in accordance with your request, Cram has already removed the infringing material from the cram.com website and has taken steps so the content may not be uploaded again.
    Cram is a web community that helps students study for their courses, master assigned material, and improve their writing skills. In order to preserve the usefulness of content available for review by our subscribers that have been affected by this removal of content, we request that you please provide alternate content that will help maintain the usefulness of the exchange while protecting the value of your intellectual property.
    By this letter and the actions Cram has voluntarily agreed to undertake, Cram is not hereby admitting any wrongdoing, and Cram does not represent or warrant that users of the Cram website will not in the future again upload such protected items. Cram does not actively monitor content uploaded by the users. Furthermore, Cram does not in any manner sell content or directly profit from specific content that is uploaded by users.

    Very truly yours,
    *********************

  • Initial Complaint

    Date:12/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i paid $5 for the essays but now i'm being charged $40 for an account I cancelled. I did not received any email saying that my subscription had changed nor that they began billing me! as the account is cancelled i dont want to access any of the essays. i am after a refund

    Business Response

    Date: 12/03/2023

    Hi,

    The reason the user was billed $40 was because the subscription was not cancelled prior to the seven-day trial. The terms of the subscription were made clear at the time of purchase and in the email that was sent to the user after the purchase. Unfortunately, per our terms of service, we are unable to issue a refund but have closed the account to avoid future billing.

    Customer Answer

    Date: 12/16/2023

     
    Complaint: 20858266

    I am rejecting this response because:

    I understand the subscription was not cancelled therefore charged however this is not a case of which I have changed my mind. It is a case which at no point I notified that the free trial was over nor sent an email detailing the charge once it occurred. I was not given a point to choose to either continue or cancel the subscription before/after the charge. If I was sent the email I would have cancelled but I was completely unaware the free trial ended. This is why I believe Im am *********** the refund. I hope you can understand.

    Sincerely,

    Sunday Marsden

    Business Response

    Date: 01/04/2024

    Hi,

     

    To clarify, the terms of the plan was made clear at the time of purchase and per our terms of service, no emails are sent on renewals. Again, the trial is not free, it is a seven day trial for AU $5. Unfortunately, we are unable to issue a refund for this reason. 

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Studymode.com intentionally defrauds its customers. It advertised that cancellations are allowed at any time but will not refund my money. It also is intentionally confusing in its wording regarding payment. I cancelled within 5 mins of sign up and am being charged for a year. There is NOTHING on the attached photo on the website that states you will not be refunded if you cancel. It is a FRAUD.

    Business Response

    Date: 10/07/2023

    Hi,

    Our terms of service clearly states that we do not issue any refunds but we've made an exception and downgraded the plan from annual to monthly and issued a partial refund of $89.45. The amount refunded will ************** five business days and no further charges will be incurred on the account. 

  • Initial Complaint

    Date:08/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July the 17th of 2023. I had looked on a ********* edge Bing search engine. I had looked up AI writing programs and I came across study mode.com so I clicked on it and I was looking through their essays. It came up saying if you pay $5 you can have unlimited access to all of AI essays on all topics and basically you can just have run of all of our website for $5 and when you sign up for it and you pay them the $5 you have an option to click. Don't charge my bank in a week and they definitely charge my bank $30. I've been trying to get a hold of this company for 2 days now. Cannot get a hold of him. Can't even find a phone number so all I want is my $30 back and that's all and to stop lying on your website saying if you pay $5 that you know don't charge my bank again cuz it's a lie

    Business Response

    Date: 08/28/2023

    Hi,

    The user was billed $29.95 and the terms of the subscription were made clear at the time of sign up. We do not offer phone support but did respond to Ms. ********** concern when she contacted us directly on 07/30.  Though, we have a 'no refund' policy, we made an exception and refunded $29.95. The account will not be charged in the future. The refund will reflect on Ms. ********** account within five business days. 

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just charged $30 by STUDYMODE.com after I used the website two months ago and I did not sign up for a subscription and canceled my membership. I paid $5 for an essay, and they used the card I paid with to charge me, despite not having a membership or using the website for months. I wish to be refunded on the card, but I have no idea how they could have charge me because I didn't have an account to even log into because it has been deleted.

    Business Response

    Date: 07/18/2023

    Hi,

    The trial subscription plans auto renew into recurring monthly subscriptions if the subscriptions are not cancelled within seven days of purchase. That said, we were unable to locate a premium account with the name or email. Please provide the last 4 digits of the card being charged or reach out to us directly on ********************************** for us to assist you further. 

  • Initial Complaint

    Date:05/12/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few days ago I paid for a short term subscription for Studymode which stated 7 dollars for 7 days. After I used the app for what I needed, I immediately cancelled everything. Today I still got charged with the full *****. I demand a full refund!

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