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Business Profile

Modeling Schools

The Model Experience

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modeling Schools.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company extorted over $500 from me decided not to communicate information in regards to my designer. I was supposed to model in the show however they never gave any information and I sold 8 tickets. They have refused to rectify the situation after I was coming out of town to participate in this event.

    Business Response

    Date: 10/21/2025

    Response to Refund Claim
    We respectfully refute the complainants claim that our company failed to communicate regarding her assigned designer.
    Our records indicate consistent and timely communication throughout her participation in our program.
    1. Designer Assignment and ****************************************start="563" data-end="566"> Approximately one month prior to the event, all participating models, including the complainant, received an official onboarding email. This email contained her designer assignment, showtime, check-in time, and a comprehensive PDF featuring all participating designers and their work. This process ensures that every model is well-informed about their assigned designer and can familiarize themselves with the designers aesthetic in advance.
    2. Designer Zoom Meeting and ********************************start="1059" data-end="1062"> As part of our pre-show preparation, we held a live Zoom meeting for models to meet their assigned designer and discuss final styling details, such as required undergarments, footwear, or accessories
    The complainants designer is deaf/hard of hearing, so our team arranged for a staff member to assist him during the session. Because these meetings involve live translation and direct coordination between the hard of hearing designer and the member assisting him translate, they cannot be rescheduled.
    The complainant did not attend the scheduled Zoom call. However, our team made every effort to ensure she received the necessary information afterward. In fact, the screenshots attached by the complainant confirm that our staff provided her with the exact details her designer requested (including what to bring for her runway look). At no point was she ignored or left without guidance.
    3. Continued Participation and *****************************start="1959" data-end="1962"> It is also important to note that missing the designer Zoom call did not disqualify the complainant from walking in the show. She remained fully approved to participate, with all her designer information, showtime, and check-in details provided in writing. Our staff was available to answer any follow-up questions she had leading up to the event.
    4. ****************************start="2328" data-end="2331"> *********** prides itself on professionalism, accessibility, and clear communication. The complainant was given every opportunity and all necessary information to participate successfully. The issue arose solely because she missed a single, non-reschedulable Zoom call not due to any negligence or lack of communication on our part.
    We believe the claim is unfounded and does not reflect the communication and support we provided throughout her experience.

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a ticket to their event, I have only learned about this company from a friend who was supposed to be a model in their runway show. The company told her that she has to sell 9 tickets in order to participate. My friend had text me the personal link to use to purchase the ticket and she even posted it on ********. They told my friend that she did not sell enough tickets in order to participate, now the only reason I bought a ticket was to support her now that she is no longer able to participate I no longer want to attend the event and this company does not want to provide a refund nowhere in their refund clause does it mention that if a model you were supposed to support is no longer able to participate that you cannot get a refund. They should not steal money from people if they are showing supposed to a model that cannot attend. It seems that this company has a history of scamming their customers and all I want is my money back.

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the following email to The Model Experience Team on the day of the ******** Fashion Show on September 9th which was the actual day of the Fashion Show. My ticket and her mother's, grandmother's, and others were virtual. We tried to no avail to access the show.To whom it may concern,I want to express my dismay about being unable to view my great niece, ********************** model in the ** Fashion Week Festival. I along with other members of her family: mother - ***************************, grandmother - *****************************, ******* - *************************, and a host of friends purchased virtual tickets and could not view the show. There was no link to click to view it and the ** code on the ticket was for the event organizers. Please refund our money. If not, I will have to report this as a scam. I can be reached at ************ if you have any questions. Sincerely,Dr. ******************* One of their response was: Hey June,Your virtual viewing link was emailed on 7/25/2023 and may have gone to your spam folder. We are unable to offer a refund, as the link to view was sent timely. Thank you The Model Experience Team However, I nor anyone who purchased tickets for the Anjewel Hawkin New Fashion Week event were able to access the event. I believe this is a scam.The cost was $71 and I Zelled my payment for the event to her grandmother and my sister, *****************************.

    Business Response

    Date: 11/28/2023

    The Model Experience would like to acknowledge that we emailed the virtual link to the email provided at check out. We do not take Zelle as a form of payment. The customer's niece whom they are referring to did walk in our show. We have processed a refund to the customer. 

    Customer Answer

    Date: 12/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

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