Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August I paid my account early and the payment just was in pending for about a couple days so I reached out for help. I was told to make a payment through ****** for a workaround from your department so I did that but then it caused my account to be late. My score dropped, and they fix that but now I have an error saying that my account is waiting to be updated and verified because of the issue you guys were having with your updates on your systemever since I have not been able to use my account and Ive reached out numerous times to ask for help. Ask for supervisor help. Nothing has been ******* has now been over 2 months with no help and getting told I cant talk to a manager. This is horrendous business practices. I have 3 different ticket numbers with the same generic messages. No one is telling me how far they are in the process. If theres an issue with my information, they just keep telling me I have to wait. I keep getting errors on my account now that showing that Im late and Ive never been late and nowt its a pop-up that comes up that says that I need verification for the last two months and nothing has been done.

  Business Response

  Date: 12/04/2024

  Hello *******,
  
  Thank you so much for your patience! We completely understand how frustrating this situation has been, and we truly appreciate you hanging in there with us.
  
  After carefully looking into your account activity, we noticed that your loan was paid on time through ****** as a workaround, and your SoLo score remained intact! We also see that you were successfully funded and repaid a loan before your complaint was forwarded to us.
  
  We sincerely apologize for any confusion and delays you may have faced during this process. Your experience means a lot to us, and were committed to making improvements to ensure that your future interactions with us are smooth and hassle-free. 
  If you need immediate assistance or have any questions, please don't hesitate to reach out to us directly at *********************************************************. We're here to support you!
  
  Best regards,
  Team SoLo

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely terrible company. I deposited $100 on the app to cover a loan. I paid the loan back with my debit card instead of using the 100 in my balance. I go to withdraw the 100 dollars from my balance which clearly shows I have 100 in my balance then it says I must contact customer support. 7 customer support agents later and they all say a resolution continues to be worked on and I should be able to withdraw the money by the end of the day. Its two weeks later and the *********************** my account for no reason other than their own lazy technical error. They should be penalized for holding my money. My last message to them is as follows, Here we go AGAIN ! I need to be able to withdraw my funds IMMEDIATELY. Im tired of this issue. Youre my 7th rep now. I am able to get a loan but I cant withdraw the loan or my own money that Ive deposited and Im getting tired of it. I have two kids and at least need to be able to withdraw the 100 Ive deposited. Ive had 2 reps tell me they are going to get to the bottom of it but its been more than 24 hours. I have had the app reset, the plaid reset, uninstalled and reinstalled, etc. this is a horrible experience. I just want you to finally fix this for me please. Reporting to the proper authorities if my money isnt in my account by the end of the day EST. The last agent I talked to said this would be handled by the end of the business day, which was a Friday. I built the urgency around the fact that this is a holiday weekend and that I would not be able to access the funds until the following Tuesday if the issue was not fixed. My family lives on a tight budget and this company failed me.

  Business Response

  Date: 11/07/2024

  We are sorry to hear that Mr. ********* was dissatisfied with his experience. We take all feedback seriously and constantly work to enhance the customer experience.
  
  Mr. ********* joined the platform in March 2024 and successfully repaid two loans. An unforeseen network error prevented Mr. ********* from withdrawing the $100 he deposited into his wallet. We have rectified this error and confirmed that Mr. ********* was funded for an additional loan on October 10 and withdrew the funds without issue. This loan was due to be repaid on October 17 and is now past due.
  
  At ****, we go to great lengths to ensure a transparent and customer-focused experience. If Mr. ********* has any additional questions or comments, please instruct him to contact the SoLo Team directly at *************************************************************. 
  
  Sincerely, 
  SoLo Team 
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a loan online as I have done ***** times already in the last year. However this company made some changes. I said yes to a loan but they didnt and havent verified my bank card I wanted to use. I am unable to get anyone on the phone and when I try to do chat online, they tell me they will escalate the issue and contact me back. This card change shouldve taken 30 mins it had now been 2 weeks and it still hasnt been resolved and bcz of this excessive time its taking to allow my card to be attached to the account I told them to cancel this loan before I would even be funded for it. They said they would several times but apparently they didnt and the funds were sitting in their system but not in my bank for days and they chose to put it into one of my bank accounts WITHOUT, mg permission. I told them I already got a loan at a mother company and did NOT want their services ever again. Now its saying their loan is due. Mind you, they deposited the funds into a bank account of mine after they told me theyd cancel it and supposedly couldnt attach my bank card to my solo account. And turned around and want the money for it immediately after depositing it into my bank account.

  Business Response

  Date: 11/13/2024

  ******,
  
  Thank you for bringing this to our attention. We understand how frustrating that must have been, and apologize for any trouble it caused.
  
  SoLo Funds was founded on the idea of community and helping people access funds when they need them most. While the vast majority of our transactions are successful, we acknowledge that there are instances where things don't go as planned. We are continuously working to improve our platform and minimize such occurrences.
  
  Your patience and understanding while we sorted out your issue truly mean a lot to us. Were thrilled we could get your funds to you!
  
  We love hearing from our community, and your feedback is super valuable in helping us make SoLo Funds even better. Have more questions or ideas? We're happy to chat reach out anytime at *********************************************************.
  
  Sincerely,
  Team SoLo

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a peer to peer lending app, I borrow $575 on 9/12/24 and promised to have the amount of $605 deducted from my debit card on 9/26/24. They changed my card on the due date for the amount owed. The app had the payback pending and also stated I was 1 day past due, when the moment was pending and deducted from my bank account. On 9/27/24, the pending payment cleared my bank but I received and email from Solo stating that I was past due and they were charging a fee. I immediately emailed them back and checked by profile and they pending payment disappear and it says my account is past due.I contacted my bank and they said the payment cleared fine and to contact Solo. I emailed Solo customer support and they emailed me back saying they sent my ticket to another team who has not yet contacted me back.I've emailed them a total of 6 times regarding this and at this point I don't know what to do. No am not getting a response from ********* the meantime, my profiles score as a borrower is dropping low which will prevent me from borrowing or borrowing at my current max in the future.I have bills to pay and I'm afraid I will have to block Solo and dispute the charge with my bank.If my bank refunds it back, I will pay it again using a prepaid option, because they will attempt to take the $605 out again plus a late fee, when it was already paid on time

  Business Response

  Date: 03/11/2025

  Dear *******,
  
  Thank you for reaching out.

  
  Our records show that your loan which was due September 26th, 2024 was successfully repaid on the same day. 
  Although, due to an error, your loan status did not update to "Completed" until October 7th, 2024.
  However, due to the chargeback you filed for this same repayment, your SoLo account has been banned.
  
  Thank ************************* Expert

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22362026
  
  I am rejecting this response because: they messed up my bank account and the issue lasted for more than a month which caused fees. I've already submitted a formal complaint with the **** who is investing. Solo sent an email asking me to closed the complaint which I won't 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 days ago I was funded a loan from a lender on the app. After submitting the withdrawal for my funds the website told me it will take up to 24 hours to get to my account. 7 days later its still not there and the app is saying Im still required to payback the loan. Ive talked to multiple people and theyve told me that this will be resolved and if not the loan will be cancelled and I wont be penalized for late payment. On their website they are falsely claiming that there hasnt been any reported issues and everything is up and running which is a lie. Ive talked to multiple people who have had issues and has been charged for a loan theyve never received. I pray there is a thorough investigation into this business because they have been doing people wrong and not taking accountability.

  Business Response

  Date: 11/07/2024

  Dear ***********,
  
  Thank you so much for your valuable feedback. We truly appreciate your patience and apologize for any inconvenience youve encountered with your account.
  
  We understand how important it is to resolve these matters quickly. It appears that some technical issues have impacted your ability to withdraw funds on time, and we regret any frustration this may have caused.
  Our records indicate that your current loan is past due, and we're here to help you through this.
  
  If you need immediate assistance or have any questions, please don't hesitate to reach out to us directly at ******************************** We're here to support you!
  
  Best regards,
  SoLo Team

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a loan for a emergency situation from solo funds. Someone agreed and the funds went into the wallet on solo funds platform on 09/16/2024. I have not been able to withdraw the money. Ive contacted "customer service" on the app, the website and through email which i got excuses and flat out lies and then they just stopped responding. I told the last "person" i talked to that i dont want the loan anymore the payback date is in a few days and i dont want to be charged. They assured me that wouldnt happen and that their "Working on it" of course the repayment day comes and they tried to withdraw the funds twice. Luckily i contacted my bank prior and they told me to keep my account locked just in case this is a scam. I contacted solo funds today about them trying to steal the money out of my account even though i couldnt even get the loan out of their wallet and they completely ignored what i said and just sent me a ticket number and said there still working on me being able to withdraw the money.

  Business Response

  Date: 10/29/2024

  Dear *******,
  
  Thank you for sharing your thoughts with us. We truly understand how frustrating it can be to run into issues with your account, and we sincerely apologize for the inconvenience this has caused you. 
  
  It seems there was an unexpected technical issue that temporarily affected the withdrawal process. However, were happy to see that you successfully withdrew the funds on 10/3/24, and we just wanted to remind you that the repayment is now past due.
  
  If you need any help or have questions, please feel free to reach out to us directly at ********************************  
  
  Regards,
  
  Team SoLo

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently signed up for the app, and requested a loan. Quickly after posting my request, it was funded by a lender. Money showed up in my Solo (wallet), so I withdrew it to my bank. The money never got sent to my bank. After giving it some time, I went back into the app and it shows the money in the Solo wallet like nothing happened. Now when I try to withdraw the money I get an error message every time and I am not able to withdraw the funds to my bank. Why is this company allowed to continue letting lenders put their money into their faulty, non functional app when they know it does not work? If this isnt illegal it should be. Ive never encountered a more unprofessional, shady, and just plain bad app/business. They have 0 transparency and probably should be shut down and sued into oblivion

  Business Response

  Date: 10/24/2024

  Dear ***, 
  
  We appreciate your feedback and we're truly sorry for the inconvenience you faced with your account.
  
  We've noticed that you successfully transferred the funds to your external bank account on October 4.
  
  We consider this issue resolved. 
  
  Should you need immediate assistance, please contact us directly at *********************************************************.
  
  Regards, 
  
  SoLo Team

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded this app because I am struggling financially, and needed some funds to get me through til my next check. I posted a loan request in the app, and it was funded Saturday 09/20. Since then I have not been able to even withdraw those funds from the app to my bank account therefore making them unusable. I gotten the runaround everyday since then about how theyre having issues with their app, and that it would be fixed. Its still not fixed, and they are still letting lenders fund requests with their hard earned money while knowing that their app is non functional. These issues apparently have been going on for months and yet they still have kept their app live. I think this is probably against some sort of rules or regulations. Lenders are pretty much using them as a bank unknowingly at this point because there will be no return on their investment. This is ridiculous.

  Business Response

  Date: 10/24/2024

  Dear *****, 
  
  We appreciate your feedback and we're truly sorry for the inconvenience you faced with your account.
  
  According to our records, your loan has been canceled. We've noticed that you successfully transferred the funds to your external bank account on September 25.
  
  We consider this issue resolved. 
  
  Should you need immediate assistance, please contact us directly at *********************************************************.
  
  Regards, 
  
  SoLo Team

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thu, Jul 25, 2024 at 7:37 PM ********************** wrote:To whom it may concern,I am trying to withdraw money from my wallet and am not able to receive my money. I have checked with my bank and they are not blocking the deposit. I have resubmitted my banking info with you and it has not fixed the issue. Please call me at *********** to complete this transaction and resolve the **********,********* ***** I have still not gotten my money back and keep getting emails like this: On Sat, Sep 14, 2024 at 6:42 PM ********************************* wrote:Hi *********,Hope you are doing well. We truly appreciate your patience, trust, and cooperation. We are committed to resolving this as soon as possible.We are diligently managing the escalation process and will promptly inform you once we receive an update from our engineering team.We are almost there! We apologize for any delays in resolving On Mon, Sep 2, 2024 at 10:42 PM ********************************* wrote:Hi *********,As of now, we are still waiting for an update. Rest assured, our team is dedicated to resolving it. If you have any additional concerns or questions, feel free to contact us anytime.We are sincerely hoping for a swift resolution to this issue.On Fri, Aug 9, 2024 at 4:34 PM ********************************* wrote:Hi *********,Thank you for your patience On Thu, Jul 25, 2024 at 7:37 PM ********************************* wrote:Hey!Weve got your request and will be in touch as soon as we can. Our support team is hard at work Monday through Friday from 5 AM-6 PM PST. While you wait to hear back, we encourage you to dig into our FAQs to see if you can find your answer there, too. It does ********** to expedite your request:If your request didnt already include the following, please provide:- Your name as it appears on your ID - A screenshot of your SoLo account ID (In Settings tab, under Personal Info)- Depending on the issue, a screenshot of an error message, problematic page, or a loan details *********** SoLo

  Business Response

  Date: 10/24/2024

  Dear *********, 
  
  Thank you for your feedback.  We sincerely apologize for the inconvenience you experienced with your account. 
  
  Unfortunately, there was a technical glitch that stopped you from withdrawing your funds. We've fixed the issue now, so you can go ahead and withdraw your funds as needed.
  
  Should you need immediate assistance, please contact us directly at *********************************************************.
  
  Regards, 
  
  SoLo Team

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22329181
  
  I am rejecting this response because: I still cannot withdraw my money.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 11/21/2024

  Hi *********,
  
  Thank you for bringing this to our attention. We understand how frustrating that must have been, and apologize for any trouble it caused.
  
  We're happy to share that the funds have been successfully moved to your wallet and are available for withdrawal!
  
  We appreciate your patience as we worked on resolving this. We're committed to providing you with the best possible experience and are always here to help if you have any further questions reach out anytime at *********************************************************.
  
  Sincerely,
  Team SoLo  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The loan I requested was funded but for some reason Im having issues withdrawing the funds. I cant get any help with my issue even though Ive contacted them several times. I keep getting the run around. Ill be expected to pay back the loan with fees even though I cant get access to the funds. I just want the issue fixed so I can use the funds before I have to pay it back.

  Business Response

  Date: 10/17/2024

  Dear *********, 
  
  Thank you for your feedback.  We sincerely apologize for the inconvenience you experienced with your account. 
  
  Our team canceled the loan in question. Our records show you were funded for a new loan and successfully withdrew those funds on 10/5.
  
  Should you need immediate assistance, please contact us directly at *********************************************************.
  
  
  Regards, 
  
  
  SoLo Team