Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* I been waiting for yall to respond to my escalation issue but yall didnt yet I need a update on my issue because I cant delete my account or please delete my account and close it out for me and delete data and close it out for me and delete it for me by email and by phone number *********************** and phone number is ************ etc.

  Business Response

  Date: 07/16/2025

  Dear *******,
  
  Thank you for reaching out.
  
  We received your request on July 10, 2025. Please note that our standard processing time for such requests is approximately 40 to 45 calendar days. 
  Your request is currently in progress, and we are actively working on it. We will provide you with an update as soon as the process is complete.
  
  Thank ********************** Expert

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23579321
  
  I am rejecting this response because: when?
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/23/2025

  Dear *******,
  
  Your request will be processed within 40 to 45 calendar days of receipt of your request.
  
  Kindly note our Customer Support can provide you with the steps to delete your account through the in-app process which is the most effective method.
  
  Thank ********************** Expert

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23579321
  
  I am rejecting this response because:my account deleted status?
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/25/2025

  Dear *******,
  
  Your account will be deleted within 40 to 45 calendar days of receipt of your request.
  
  Thank ********************** Expert

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23579321
  
  I am rejecting this response because: I put it in last week or last month delete yet?
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/03/2025 I revoked ACH in writing to SOLO and they refuse to acknowledge it

  Business Response

  Date: 07/11/2025

  Dear ****,
  
  Thank you for reaching out.
  
  Our records show that you created your account on May 31, 2025. 
  You requested your fifth loan and got funded on July 3, 2025. On the same day you submitted a request for ACH revocation.
  Your request has been processed. Kindly note July 4th was a holiday. 
  Kindly note your loan due date is July 15, 2025.
  
  Thank You,
  SoLo Community Expert

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have been trying to contact SoLo Funds several times regarding getting a loan cancelled and they have not cancelled it. They still deposited it which is not what I wanted!! I have been contacting them SEVERAL TIMESasking for you all to cancel my loan and they still deposited it which is not what I wanted!!!!!I also tried telling them previously that I wouldve liked to send that money right back to them and theyall also only sent me part of the money, NOT the full amount and I did NOT request for any of that to be deposited in the first place to being with and I hav documentation from my bank!!!!!!! SOLO FUNDS DIDNT RESOLVE ANYTHING!!!!NOTHING HAS BEEN RESOLVED!!!! I HAVE BEEN EMAILING THEM SEVERAL TIMES BEFORE TO CANCEL THE LOAN BECAUSE I DIDNT WANT THE LOAN!!!! HOWEVER THEY AUTOMATICALLY DEPOSITED A PARTIAL AMOUNT OF THAT LOAN TO MY BANK WHICH I DIDNT ASK THEM TO DO AT ALL ANYWAYS!!!!! THEY ALSO HAVE ON THEIR WEBSITE THAT THEY ARE HAVING ISSUES WITH THEIR WEBSITE BEING THAT YOU ARE SENDING PEOPLE PARTIAL AMOUNTS AND I HAVE SCREENSHOTS AS WELL AND I NEVER WANTED ANY TO BE DEPOSITED IN THE FIRST PLACE BECAUSE AGAIN I HAVE BEEN CONTACTING THEM SEVERAL TIMES TO CANCEL THE LOAN AND THEY NEVER CANCELED IT AND THEN THEY DEPOSITED APARTIAL AMOUNT OF THE LOAN IN MY ACCOUNT WHEN I ASKED THEM SEVERAL TIMES TO CANCEL IT!!!!!! I WOULD LIKE FOR THEM TO CANCEL THE LOAN OUT WITHOUT ME HAVING TO PAY ANY TIPS OR FEESSO THAT I CAN SEND THEM THE PARTIAL AMOUNT RIGHT BACK TO THEMTHAT THEYSENT TO MEBECAUSE I ASKED FOR THEM TO CANCEL THE LOAN OUT TO BEGIN WITH BEFORE THEY AUTOMATICALLY DEPOSITED THAT PARTIAL AMOUNT INTO MY ACCOUNT!!!!!!!!!!

  Business Response

  Date: 07/11/2025

  Dear ******,
  
  Thank you for reaching out.
  
  Please note that before your loan cancellation request could be processed, the funds were automatically deposited into your external bank account/debit card on June 23rd, 2025. 
  
  Our Customer Support team reached out to you on July 8th, 2025 to refund the amount to enable us cancel the loan.
  
  We confirm receipt of the refund on July 10th, 2025 and have cancelled the loan and returned the funds to the Lender. You are no longer responsible for the repayment of this loan.
  
  Thank ********************** Expert

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used SoLo Funds to borrow small emergency loans. During each transaction, I made a donation believing it was required to complete the loan. There was no clear indication that these donations were optional, and no opt-out button was visible. I later discoveredthrough conversations and in their ********************** these donations are 100% voluntary.SoLos Terms state: Your exclusive and maximum remedy is a refund of any donation amount. I contacted support multiple times, spent over 2 hours in chat, and also emailed company leadership. They acknowledged the Terms but refused to issue any refund, saying there is no refund policy, despite the donation being framed in a misleading way.I am requesting a full refund of all donations I made under the mistaken belief that they were mandatory. I have screenshots of the app, their Terms, and the support conversation if needed.

  Business Response

  Date: 07/03/2025

  Dear *********,
  
  We are sorry to hear that you are dissatisfied with your experience. We take all feedback seriously and constantly work to enhance the customer's experience. 
  
  Our platform notes in multiple places that donations are optional. Many of our users,  including yourself regularly obtain loans without a donation to the platform. The claim that you can receive a refund of past donations is a misreading of our Terms, which is a limitation of liability in the context of a formal legal dispute. It is not a mechanism where a customer may simply ask for a return of **********************. It states YOUR EXCLUSIVE AND MAXIMUM REMEDY AGAINST SOLO OR ITS AFFILIATES IS A REFUND OF ANY DONATION AMOUNT. NO OTHER REMEDY IS AVAILABLE TO YOU, INCLUDING, BUT NOT LIMITED TO ANY REMEDY FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.(emphasis in original) 
  
  Kindly note your most recent loan on our platform did not contain a donation, and you may continue to do so when you utilize the platform. As an offer of good faith, we offered to refund your last donation to the platform which you declined.
  
  At SoLo, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or comments, please feel free to contact the SoLo Team directly at ************************************************************. 
  
  Thank ********************** Expert

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23511626
  
  I am rejecting this response. **** claims that the donation system is clearly marked as optional, but that's not the issue here; the issue is that, though it's marked as optional, the user interface is misleading, so that the option for denying the donation appears functionally unavailable.

  SoLo mentions that I did not apply a donation to my most recent transaction; that's also the exact reason I opened this complaint, is because someone had just explained to me that the donation could, in fact, be avoided.

  SoLo also quotes their Terms, noting that a refund of donations is the EXCLUSIVE AND MAXIMUM REMEDY for damages. This is exactly why Im reaching out. That clause limits remedies to a refund, which implies that such refunds are indeed within scope, particularly when users were misled by the app's interface into making donations they did not intend.

  SoLo presumes that users seeking an emergency peer-to-peer loan would be in a financial position to offer a voluntary donation to their lender, separate from the interest rate, which is inherently questionable, to say the least.

  SoLo says a refund of my most recent donation was offered, and that I denied it; more specifically the Director of Recovery, ***** *****, told me (in emails screenshotted and submitted to BBB) that I would have to sue the company in order to get a refund and asked that I not contact him again. After I shared those screenshots with SoLo's legal team, Mr. ***** broke his own silence the following morning to offer me a $10 refund instead of the several hundred dollars I'm requesting (the total amount I've donated to SoLo while under the impression that these donations were functionally, of not contractually, obligate).

  I respectfully request that SoLo reconsider refunding donations made under misleading UI conditions. I would also recommend they rework the donation flow to better comply with *** standards on clear and conspicuous disclosure.

  Sincerely,

  ********* *******

  Business Response

  Date: 07/21/2025

  Dear *********,
  
  Kindly note that the claim that you can receive a refund of past donations is a misreading of our Terms, which is a limitation of liability in the context of a formal legal dispute. It is not a mechanism where a customer may simply ask for a return of **********************.
  
  We offered to refund your last donation, which you has rejected.
  
  We go to great lengths to ensure a transparent and customer-focused experience on our platform.
  
  Thank ********************** Expert

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23511626
  
  I am rejecting this response because SoLo Funds has consistently changed their position and misrepresented the issue.

  The complaint is this: I've been misled by the user interface into making "voluntary donations" that appeared voluntary in name only; functionally, the donations appear mandatory. SoLo Funds has been sued by several states over this issue and paid out settlements. They know that their interface is misleading. 

  I am requesting a full and immediate refund of "voluntary donations" that appear (as is widely reported) mandatory. 

  
  Sincerely,

  ********* *******

  Business Response

  Date: 07/28/2025

  Dear *********,

  Kindly note you are referencing a limitation of liability, which relates to an arbitration award, which is a misreading of our terms. We offered to refund your last donation which you rejected.

  We consider this matter concluded.

  Thank ************************* Expert

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened and account and funded loans for awhile and all of a sudden my account became locked. I cant withdrawal any of my money or add money. I contacted them and they said they would look into it. Its been over six months and Ive contacted them 3 times since the first time and they say its still being looked into. Im afraid they are gonna try to keep my money.

  Business Response

  Date: 06/25/2025

  Dear Gavin,
  
  Thank you for reaching out.
  
  There were some restrictions placed on the account as an extra security measure. 
  
  Your account has been unlocked and you can proceed to make withdrawals and other transactions.
  
  Please note your funds are safe in your wallet and any loan repayments received during this period will be deposited in your wallet for your withdrawal.
  
  Thank You,
  SoLo Community Expert

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a formal request to SoLo Funds on June 18, 2025, revoking ACH authorization. This request was sent in writing, with clear language requesting this. Despite this, I have not had any legitimate response from SoLo Funds confirming all ACH transactions have been revoked. Every time I attempt to follow up, nobody seems to want to assist me and it is quite frustrating getting anything accomplished on their help desk portal as I am told the matter is under review. As of today, I have received only generic, evasive answers and unfortunately no written confirmation that ACH access has been revoked. I am seeking written confirmation that all payment access has been revoked and that no further debits will be attempted. If they are unable or unwilling to comply, they must state their legal reasoning in writing. This complaint is not about buyers remorse or dissatisfaction with pricing.

  Business Response

  Date: 06/25/2025

  Dear Alexander,
  
  Thank you for reaching out.
  
  You reached out to our Customer Support on June 19, 2025 with the ACH revoke request. Your request was processed the same day. However, you had left the chat before the Customer Support representative could send you a confirmation. 
  
  There has been no attempt to debit your debit card or bank account for the loan repayment as your payment details have been removed from the account as requested.
  
  Thank You,
  SoLo Community Expert 

  Customer Answer

  Date: 06/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23497601, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Alexander Izsak

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been locked out of my account after repaying the required amount of my loan and it is quite frustrating that it happened unexpectedly, when I know I am in good standing. It would be nice to receive a notification or something instead of it happening on the whim. I'd like to get my account back.

  Business Response

  Date: 06/25/2025

  Dear Megan,
  
  Thank you for reaching out.
  
  Our records do not show any lock on your account or any issue that may cause this.
  
  We see you created your account January 2025 and have been part of two loans in January. We also see you were part of two loans in March and have a current loan active.
  
  On June 19, 2025, you requested a new loan, got funded and withdrew funds of $310 on the same day. The due date on this loan is July 2, 2025.
  
  Kindly let us know if you are having issues logging into your account or performing any other transactions. Our Customer Support will be happy to troubleshoot this for you.
  
  Thank You,
  SoLo Community Expert

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took money out of my account and after a year I still can't get my money out of the account!

  Business Response

  Date: 06/27/2025

  Dear Mercedes,
  
  Thank you for reaching out.
  
  Our records show that you deposited $100 on June 29, 2024 but never participated in a loan since you joined in 2023.
  
  The debit card used to make this deposit was replaced with an unverifed debit card. Our Customer Support reached out to you to verify your new debit card ending in 3677. The funds will now be accessible to you and sent to your verified debit card.  
  
  Thank ********************** Expert

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPDATE: STILL A SCAM It has been nearly a year and I have yet to receive any resolution or proof that these developers are doing anything to help. There is no person to actually contact and the response time is a joke. Long story short, dont be a lender, you wont get your money back. If youre a borrower, there is a chance you wont have to pay anything back.Still going on over a year with no resolution. Still dont have loans paid back, nor is there even an option to withdraw the funds on my account. So, again, steer clear of this app if at all possible. Its not worth the headache.

  Business Response

  Date: 06/25/2025

  Dear Matt,
  
  Thank you for reaching out.
  
  We have checked our records and there is a mismatch with some of the personal information you provided. Kindly confirm your personal details.
  
  However, kindly note that the only account we were able to pull up with any similarity to the information provided does not match the details you provided. There are no outstanding loans on that account or any withdrawal issues.
  
  Thank You,
  SoLo Community Expert

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/12, in attempt to be early, my loan repayment of $522 was made within the app from card ending in 1869. Solo Funds followed up via email stating that there was a payment error, and that my bank had flagged my card. In phone conversation, Navy federal verified that the payment had been pulled from the account. I have yet to receive a response, however solo has since attempted payment twice which is being declined but ultimately will lead to a double charge. Please assist.

  Business Response

  Date: 06/25/2025

  Dear Darian,
  
  Thank you for reaching out.
  
  Your repayment made on June 1st, 2025 is confirmed. We appreciate the early repayment. 
  
  There was a system error that delayed the update of the loan status to 'Completed'. This has now been corrected and the loan status now reflects the accuratly.
  
  We note that you have been able to request and get funded for a new loan on June 22, 2025.
  
  Kindly let us know if there is anything else we can assist you with.
  
  Thank You,
  SoLo Community Expert