We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Imaging

United Medical Imaging, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my ***************** service done at UMI *************** on August 26th, 2022. They required me to pay $20 co-payment even though there was no co-payment required for this service.

    On August 29th, 2022 I called and checked with my insurance ************** about the co-payment. My insurance confirmed that I had $0 co-payment for the ultrasound service, and the representative did 3-way called with UMI ***************. UMI *************** admitted that they wrongfully collected my co-payment and would refund it to me. It never happened.

    On October 28th, I came to UMI**************** and talked to ***************, the senior assistant manager. She apologized and explained why they wrongfully asked me for the co-payment. She asked me to call the corporate office to follow up after she emailed the details of my complaint to the billing department.

    On October 31st, I talked to the billing department at the corporate office, they confirmed all of my claims were correct and valid. However, they refused to pay back my co-payment until my insurance pays out their claims. They appear to hold my co-payment hostage even though it should be $0 to begin with.

    On November 15th, I talked with *************** (senior assistant manager at UMI****************) again and she continued to point finger at the corporate office.

    I want to report this wrongdoing of United Medical Imaging Health.

    Business Response

    Date: 01/10/2023

    Business Response /* (1000, 6, 2023/01/09) */
    Hello,

    We issued the refund payment of $20 on 11/29/2022.
    The payment was mailed out to the patient and the check was cleared on 12/02/2022. We will reach out to the patient as well.


    Consumer Response /* (2000, 7, 2023/01/09) */
    I received the refund in late December 2022. Please close the case as it was resolved. Thank you.

United Medical Imaging, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.