ComplaintsforAdaptHealth

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *************************** ************************************************************************* ************ Dubject: Disputed **** from Adapt Health Dear Sir/*****,I am writing to bring to your attention a matter regarding a recent interaction with Adapt Health which has led to a dispute over services rendered two years ago. It is highly unethical for a company to wait two years before sending an invoice for services. This delay raises questions about the company's accounting practices and its intent. I received no prior communication, invoice or reminding of any outstanding balance from Adapt Health during the two year period.I have attempted contact Customer serve to resolve this matter directly but they have not sent me a satisfactory response regarding the sudden billing. Even though the amount they requested is only $9.32 I do not think this is an ethical request.I look forward to your attention to this matter and look forward to a prompt response from the Better Business Bureau.Sincerely,*************************** I kindly request your assistance in mediating this dispute.

  Business response

  10/09/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company required me to give them a credit card to rent a bipap machine. They told me that it will cost ***** monthly to rent the machine. I wanted to just purchase it as I do not like renting anything. They told me that I needed to rent it for a couple months first so if there was any problem then I could return it. They a couple months went by and I called to purchase the machine. They said they couldn't process a purchase yet as my health insurance hasn't approved it. They offered to do a one time exchange for a new mask as the first one didn't fit well. I asked if I should return the one I had they said no, just keep it. Then I got a bill for 200 for the "exchange" of the mask. then they started to charge me over ****** sometimes 2 or 3 times per month. The bills don't show what the bill is for nor how much in total is owed. Again I called the company and they refused to give me a payoff or tell me why they charge my card multiple times monthly. They again blame my insurance bcbs. I called my insurance who said that wasn't true. They called the company for me and after 30 minutes assured me that the ****** payment I made that day was my final payment and I now owned my machine and would not be receiving any more bills. Now 3 weeks later I got another bill for ****** from the same company with NO explanation of the bill. They said I owned it now so they have no right to keep charging my card!

  Business response

  09/22/2023

  We will contact the patient to assist with a resolution. Thank you.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In February 2023 I called AdaptHealth to inquire about cost of Continuous Glucose Monitors (CGMs) recommended by my diabetic dietician and was quoted $162.50 per ORDER. An order contains 90-days coverage CGMs. I placed my order and quickly received my ORDER of a 90 day supply and started using the monitors which last ******************************************** the ****** I placed a second ORDER and received it promptly as well. Soon after, I received the first billing, dated Apr 27, 2023 citing the 90 day Libre 2 kit for $162.50 (that matches the quote I received of $162.50 per ORDER) which I paid on May 18, 2023. In the meantime I am using the second 90 day ORDER of CGMs. I received a second bill Jun 02, 2023 citing the 90 day Libre 2 kit for $162.50 (that matches the quote I received of $162.50 per ORDER) which I paid on Jun 29, 2023. I did NOT place a third order so I was surprised when I received a third billing advising I was past due and showed a balance due of $325.00. I called to inquire why I received the past due billing and was AT THIS TIME told the costs was $162.50 for a 30 day supply and not a 90 day ORDER. I was taken by surprise and I feel I was misquoted so that I would place the order and then get billed AFTER use. I am requesting that ADapt Health HONOR their original quote AND billing of $162.50 PER ORDER. I received TWO ORDERS and I paid for TWO ORDERS as originally quoted. I want Adapt Health to write off/absorb the costs of THEIR error/misquote and billing verbiage of 90 day Libre 2 kit $162.50.

  Business response

  09/11/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was referred to them to get a c-Pac machine. I was told that with my insurance, I would only have to rent for 12 month, then I would own it. After to speaking to someone in the billing department they said I still have a monthly charge, and would continue to do so for another 6 months. When you try and call them, no one answers the phone. I even have had them hang up on me.On another note, they keep sending bills before they even hear from my insurance company. I believe their double dipping, trying to get as much money as then can. Even my insurance company can not figure their billing practices

  Business response

  09/11/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AdaptHealth should not have billed me $51.93 for a medical product as confirmed by ********* I have confirmation by ******************** that Globe Life has paid AdaptHealth for this product in accordance with regulations. AdaptHealth owes me $51.93. They need to refund this amount. Our request by mail to AdaptHealth for correction of this problem has been ignored. Letters were mailed to AdaptHealth on May 5 and June 23, 2023, and they have not responded.

  Business response

  08/28/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was diagnosed with diabetic on 1/30/2023 routine clinic visit. I have aetna high deductible health insurance which covers 100% for preventive care. I took high blood pressure and cholesterol medicine for many years, they were covered 100%. $0 cost to me. For diabetic glucose monitor, stripes, and lancets, I dont know if Aetna will cover them or not. Insurance clause is complicated, there is no clear definition what the preventive care is. Then I called Aetna, and I was given the supplies company name Adapthealth Patient ****************** ***************) which provides patient supplies mostly covered by insurance. I called Adapthealth and I was told my insurance will cover my supplies. I asked before I make the decision to get supplies from your place or get from amazon.com, what percentage I should pay if I get from you, I was told there is no cost to me. And I was also told, if there is a cost to me, they will bill me first before they mail the supplies to me. Before I contacted Adapthealth, I did quite diabetic supplies search at amazon.com. Even though it is not very expensive (about $60 for glucose monitor, lancet and test strips), compared with 100% covered by my insurance, why do I buy from amazon out of my pocket? Then I decided to use the supplies mailed by Adapthealth (they mail to me around the end of Feb 2023).After I used these supplies for about 3 months (around the end of May 2023), I got a bill for $214.66 which is over 3 times of the market price. For intention or not, they should not trick customers saying this is a $0 cost to me, after I use it, then send me a bill that is over 3 times of market price 3 months later. I called Adapthealth many times, they said, on their system my insurance will cover this expense, but when they send to the insurance which actually didnt cover. Clearly there is miscommunication between the two companies, but why Im the person to cover this unreasonable cost. My billing account number is *******

  Business response

  09/01/2023

  We apologize for the inconvenience the consumer has encountered. A team member from our corporate compliance department will have the account reviewed and contact the patient to discuss our findings.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was issued a CPAP machine in April here in *************. I attempted to use it but could not and returned it. Someone from IV Care or AdaptHeatlh came to my home in a van to pick it up in early May 2023. I keep getting bill after bill for various items regarding the ***** At first it was $10.06 for rental and supplies, then one for $40.66 for who know what. Now I get another bill for July $10.06. I have repeatedly spoken with your staff that can barely understand English apparently. I will be filing a Tricare Fraud Claim since you guys cannot stop billing me. I put a hold on my credit card and none of your charges will go through because you continued to bill me even after I returned the device. Tricare states that you did not correctly submitted a few claims but all that I owe is $40.66. I sent a check to IV Care, LLC, PO Box ****, Dept ******, ****, ** ***** on 6/28/23 for $40.66 and it was scheduled to arrive from USAA on 7/3/23. Check number ******. Stop calling me and stop billing me and close the account. I am debating reaching out to other healthcare fraud agencies, JCAHO, Tricare fraud and others since you cannot get your records straight and you keep billing me for medical equipment that I do not have and returned to YOUR company.

  Business response

  08/17/2023

  The account is being reviewed by our billing team. We will reach out to the patient once we are able to get this resolved. 

  Customer response

  08/23/2023

   
  Complaint: 20306549
  
  I am rejecting this response because:  I am still receiving calls from Adapt Health and IV Care LLC (same company but three different names), that I owe them money.  I received a voicemail stating that I was correct with my complaint and I was being overcharged. Therefore, the account would be updated and closed.  I still received a bill on 8/14/23 that owe $25.06 ($10.06 + %***** late fees) and voicemails.  Why isn't there a response on this official complaint from the company instead of stating that the billing department is looking into it.  This appears to be a common theme with this company....inappropriate billing practices.   
  
  Sincerely,
  
  *********************

  Business response

  10/13/2023

  Hello, 

   

  We are not sure why the patient is saying this is unresolved. We spoke with the patient and the order will ship on October 23,2023. 

• Initial Complaint

  07/12/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  4/14/22- Areocare of WS charged *************************** Mastercard ****** for wheelchair after surgery for repair of fib/ tib breakage in right leg. Different amounts to charge each month. I was in a lot of pain and got two blood clots in my lungs in ******** in July. Around August after talking with ********** we realized this company billed under my husband ************************* instead of me. The simple solution - rebill under my name not continue calling sending threatening letters and finally turning me into a debt collection agency.This company is crooked. They received payment under my husband and billed me at the same time. On 6/05/2023 I spoke to *************************** in resolution and she promised this was handled. On 06/ 20/2023 I received a debt collection agency letter from ************** ******, ******** . I need someone fighting in my corner to get this resolved. Im 65 yrs old and my car is 13 yrs old and needs to be replaced soon I have good credit. Not only do they owe me money as my deductible was met my good name and credit and yes my stress level is being damaged. Please help me.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  AdaptHealth has been sending ** cpap supplies we never ordered and has been sending ** monthly bills for rentals on equipment that we own. I have called their billing department on 3 occasions in the past month. I was told our total is $68.20 and we paid that but as you can see from the bill below they continue to charge $15.74 for rental fees and have now added a $15 late fee and now are saying we owe them $98.94. The billing practices of this company are nothing less than fraudulent and I would guess they are taking advantage of the elderly and ********* We never signed up to have supplies sent to us but yet they send and then the bills, which are impossible to understand, continue to come in. I have requested to speak with a manager in the billing department and they will not respond. I am refusing to pay this company any more. Last month I was told to pay $68.20 which we did and I advised them to stop sending us cpap equipment and never contact us again.

  Business response

  06/14/2023

  Hello and thank you for bringing this matter to our attention. A team member will be assigned to investigate and will be in contact with you.
  Thank you,
  Corporate *********************

  Customer response

  06/17/2023

   
  Complaint: 20061948
  
  I am rejecting this response because:

  No resolution to the matter has been offered
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a CPAP machine in the middle of December 2022 I was made aware that my payment was going to be $8.71 since I met my deductible. As soon as the new year started I was told it would increase until my deductible was met and the machine was paid off. This happened as they stated however I received invoices stating my payment was going to be $***** which I set up auto payments for to be taken the 7th of every month. Not only were 2 of my debit cards compromised after putting them on account for auto pay they deducted more than was discussed and none of what they deducted was shown in the invoice. All of the invoices show *****. And I was charged *****. In addition my account is never balanced and they have me at a balance of ****** and will not correct the account. There is an invoice that I already paid still listed and their customer service person kept telling. Wn I was confused when I have the payment receipt that it was taken and the statement from my bank account and the invoice is still showing in progress when I paid. I want to pay for my device and have my invoice show the correct information for my insurance since this comes out of my FSA and they are making it impossible. I have attached all of the invoices that show my account is in autopay and the amount they take out and the amount the website shows I owe and nothing matches.

  Business response

  05/26/2023

  We apologize for any inconvenience caused to the consumer. We have contacted the consumer and discussed the issues regarding his account and those billing issues have been resolved.  The consumer has my direct contact information should he need anything else.  Thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩