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Business Profile

Marketing Software

Emotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Emotive is mis-stating the contract we have with them, not abiding by the terms as signed. A six month term starting on 3/31/2023. Renewal terms were suspiciously left off the contract as signed.Also, in exploring renewing a contract, their sales team did a bait and switch, promising certain pricing to match a competitor but then on the written contract they greatly increased the pricing.They are trying to collect on service fees beyond the term of the contract and are threatening credit reports and collections. They were given written notice well in advance (1/31/2024) and yet still are trying to collect. They also are claiming the length of the contract is extended beyond the terms by adding on months and weeks that are not spelled out in the signed agreement. Even if the contract renewed (if 6 month renewal was not left off the contract) then the second term expired 3/31/2024. Yet they are billing me for service through 5/7/2024, which is incorrect.

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired emotive back in December of 2022, we were told we would have a free 30day trial and guaranteed 5x roi. Come February we had not seen that guarantee roi and contacted them and said we wanted to cancel. They ignored my messages, every month they continued to bill my account. Sometime around May they changed the way they do billing, WHICH NO ONE WAS INFORMED ABOUT! Now they have a minimum charge which changes depending on what business you are. I told them I dont agree to those terms and then they billed my account for 3 months up front of $600 plus each month on top of that. I disputed all charges with my bank and sent my bank the contact and emails. As of this morning I got another nasty email from them threatening me and sayin I owe them over $1300 plus lawyer fees etc. I think we should all do a class lawsuit on emotive! Emotive if you decide to read this it would be who of you to let the customers go that didnt agree to those terms since you changed them and didnt notify ANY OF US! Im requesting you drop my case as I havent used your service for months so youre not out any money since I havent used the service.

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged with Emotive in the last year. Part of the subscription was to be able to hook up their product to our social feeds. They have not been able to make this happen. They also provided free advertising but this cannot be used becuase the social feeds are not hooked **. In addition, they advertise 5x return on our investment. The investment has been a total loss. We just want the reoccuring payments to stop. We have written them on numorous occasion. We have tried to call them but thier phone rings busy. We are calling the number on the invoice because there is no number listed on thier website.We hvae also cancelled the product in the app and online.

  • Initial Complaint

    Date:07/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 07/29/2022 Paid: $5137.89 Service: SMS/MMS Marketing Issue: Lack of performance Resolution: None

  • Initial Complaint

    Date:05/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Current Issue:If you are a potential customer and have made it to this page, the * rating is absolutely accurate in our experience. Completely unethical and untrustworthy company. *irst, the telephone number they list on our credit card statement is disconnected. We found this out when then charged our corporate card one month after sending notification in writing that we no longer authorize them to use the previously provided payment information. Sent an email requesting an immediate reversal to this charge. 24 hours later not even a reply. Original Issue:On our fourth bill we had a charge for "Minimum Spend True-Up". The charge was for $168.09. We inquired multiple times via email before finally getting a reply. We were informed this was for a monthly minimum spend, something that was never discussed with us prior to this invoice. In trying to get this issue resolved we were also informed that there are minimums with regards to the number of campaigns you must send in order to qualify for their ROI guarantee. Another detail that was never discussed prior to contracting or during on-boarding.When asking to cancel their reply was as follows: "While I can see that the minimum spend wasn't noted in that recap email from ****, it is noted in your signed Service Agreement (attached here) which supersedes any email communication."This decidedly unethical company has chosen to ignore communications issues on their behalf and instead want to stick it to us for policies and requirements that their sales and on-boarding staff either forgot or chose not to mention. We could never trust emotive moving forward.P.S. The sales person (***********************) was CC'd on each email regarding this issue and never one replied to a single one. Appears as if this was to avoid taking responsibility for skipping over some of these requirements before taking our credit card information...

  • Initial Complaint

    Date:01/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Dec 2021 I was told by the company how creating a sales funnel using SMS text is a great way to engage with customers and create sales. They gave me 500 free numbers to try it . It seemed like a good idea but I stated very clearly my budget was only $600 per month for this. we implemented an agreement but they somehow managed to sign up over **** number in 5 minutes on one day and now told me I had to pay $6 per ever number of the course of 12 months. I checked out some of the numbers and the customers stated they did nto sign up. I tried to cancel but they held me to the $6 per lead even though they could not show proof the customer actually agreed to receive the conversation ads. This is a SCAM.. There agreements are vague and they dont have a *** on them so you can get stuck without realizing it very quickly in the thousands of dollars. My attorneys states they are in violation of consumer laws but that means going to court. I asked them to compromise on the bill do to the fact they can not validate the leads but to date have refused. They also do not clearly post the companies address on their website or agreements. we sent them a legal letter and it was returned which makes me wonder if their corporate address is false.

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