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Business Profile

Market Research

HIVEMIND

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a study just titled Food Study through Hivemind May 7-11th, 2024 and was also chosen for a live interview based on good performance in the multi-day study. The live interview was May 14th, 2024. I have not been paid the money for either and have tried contacting them via email, phone, and ******** and have not gotten a single response. This is extremely irresponsible.

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a zoom study for 30 minutes with ***********************. I was told after completing the study I would receive my 50 dollar gift card. I completed the study and still haven't received anything. I tried reaching out by email and phone but had no luck with either. I just want to receive my gift card that was promised so I can pay for a ticket that is need.

    Business Response

    Date: 05/29/2024

    Hello ******,

    Thank you for reaching out, and apologies for any confusion or inconvenience.   I show that we reached out to you on May 20th to extend the invite (screenshot you shared) and you were scheduled and participated on May 22nd at 11:30 AM ET. You can expect your payment within 7-10 business days from the completion of your interview (No later than June 5th).


    Thank you,

    Hivemind Team

     

  • Initial Complaint

    Date:04/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a focus group for Hivemind back on Feb 28 of this year. It involved 2 parts. Completed both including a virtual interview with a lady name ******. The name of the project was the Diversity Study. After completing that study, I never was paid. Then after reaching out due to lack of communication on thier part, I was finally told I had been accepted into phase 3 of this project. I completed that back on March 24th of this month. I was suppose to be paid a total of $300 but havent received anything yet. They havent been responsive with me either and keep blowing me off. This is bad business and I just want my money. They havent updated me or nothing as to when my money is coming.

    Business Response

    Date: 04/22/2024

    Hey *******, 

     

    Thanks for speaking to me over the phone earlier today. I am happy to hear that your received your payment. 

     

    Have a great rest of your day!

    Jake 

    Customer Answer

    Date: 04/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:04/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was a market research that I was chosen for that was conducted for fanduel casino on march 12th, 2024 the zoom call was 2 hours and compensation was to be 200$ for 2 hours. This was supposed to be received with in 2 weeks which has now passed, I have reached out to the organizer via text and email with no response.

    Business Response

    Date: 04/15/2024

    Hey Dom, 

     

    Thanks for speaking to me earlier today. I'm glad you received your payment and glad that we were able to resolve this for you. 

     

    Best,

    Jake 

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are claiming I didnt show up for a focus group so they wont pay me. I know who was the moderator and what the topic was.

    Business Response

    Date: 04/15/2024

    Hey *****, 

     

    I just checked our records and it looks like we were able to pay you on Friday. I am glad this is resolved. 

     

    Best,

    Jake 

    Customer Answer

    Date: 04/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did an online focus group in early March. On March 15th I was emailed and said I was marked as complete and I would receive my 125 incentive no Later than March 22ndit is now March 25th and I have received nothing..no one has answered my calls or emails in regards to the problem.

    Business Response

    Date: 03/27/2024

    Hey ****. 

     

    Thank you for reaching out. Your incentive was sent out on the 24th. It is on its way. You should be receiving it today or tomorrow. 

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in a focus group and was to be paid and its been 13 days and still not received it. Also, there was separate prizes for videos submitted. *** emailed repeatedly and texted and called and they havent responded in days. The potent is electronic gift card. It should be sent immediately after group is over. Ive done these many times and never waited this long.

    Business Response

    Date: 04/08/2024

    Hello!

     

    Thank you for speaking to me on the phone earlier today. As the study outlined at the start, you would be paid $200 for the activity and an extra $100 only if your video was selected as one of the Top 5. Unfortunately, your video was not selected so you only received the original $200 that was promised. 

    That said, we appreciate your effort and your hard work and are happy that you received your $200. We look forward to having you participate with us again soon!

     

    Best, 

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an interview / survey for them over 3 weeks ago. I was supposed to be paid $175 for my time. I have reached out countless times via email and phone and even left more than one voice message. I have not received a single response. The project code is ********, the coordinator is ******* (who I have contacted and left voicemails for more than once). I am now reporting to the BBB because I have no other options I cannot get any kind of response. I just want to be paid for the work I completed, they interviewed me for over a hour and have a video of me.

    Business Response

    Date: 03/26/2024

    Hey *******, 

     

    Thanks for speaking to me over the phone. I'm glad you received your money and that everything is taken care of. 

     

    Best, 

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a survey that connected me to a research study about pets. The study provider ********************** intentionally reached on 12/08/2023 and informed me that I qualified for the research study on 12/20/2023 from 5-6pm and that I would receive a $75 dollar gift card as compensation. ********************** reached out again on 12/15/2023 and then on 12/20/2023 the morning of the day of the study reminding me to attend. I attended the research study and completed it and I have yet to be paid. Ive emailed ******* Panjabi numerous of times at ********************************* only to be lied to over and over again. I reached out again and now this company Hivemind.zone emailed me and told me that I would be paid no later than January 2nd. It was another lie. I still have not received payment. I would like to be compensated immediately $75 and I'm including screenshots of emails from both ******* and Hivemind.

    Business Response

    Date: 01/16/2024

    Hey *********, 

    Our records show that you have been paid for this study. We apologize for the delay. 

    Best

    hivemind.zone 

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have completed a study on pets recently and was promised a gift card incentive it was supposed to arrive yesterday and now they gave me the run around it will be here today and its still not!!!! I really want to be paid for participating in this event!!!! I see this business doesnt like to pay participants for their time

    Business Response

    Date: 01/16/2024

    Hello!

     

    Our records show that payment has already been disbursed. I am sorry for the delay. 

     

    Best,

    hivemind.zone

    Customer Answer

    Date: 01/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********

HIVEMIND is NOT a BBB Accredited Business.

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