We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marijuana Products

STIIIZY, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a stiiizy pod 1 full gram on Saturday 06/14/2025, everything was fine until I realized the whole cart had leaked in the front pocket of my purse!!!6/16/2025 my cart was full and now its completely wasted! I purchased stiiizy pod all the time and yeah they leak time to time which is still frustrating but i learn to mange, however this time is just ridiculous. I feel like my money has been wasted when I put trust into this product. My pod was the Tahoe OG

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past 12 months Ive spent over $200 on these products. Regrettably Ive had quite a few different issues with the product as a whole. Everything from cartridges leaking out for no reason along with cartridges, making contact to the battery, but not triggering the system that heats the wax to make it work. Also a cartridge that you hen it makes contact it flashes red and white also not working.. its very inconvenient for me to go to the dispensary to purchase these products and then have them repeatedly fail on me is super frustrating and Imdone with this company completely. I want my money back 100% definitely do not want any type of exchange because I do not support this any longer. I might as well have thrown my money in the trash at this point. Thank you for your time and your support, BBB. Its appreciated.

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product (Stiiizy xl pro battery) and the product stopped working within a few days. I reached out to Stiiizy to begin the support process on 5/5/25 and have not heard back on any of my emails or ******* messages. I do not know how to contact this company and get a response. It is listed on their website that all support requests are responded to within 3 business days, which has long passed.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wax pen melted and almost caught on fire.

    Business Response

    Date: 02/06/2025

    Dear ****,


    We sincerely apologize for your experience and completely understand how concerning this must have been. Your safety is our top priority, and we take situations like this very seriously.


    We would like to offer you an exchange for the defective product. To coordinate this, could you please provide us with the name and location of the store where you purchased it? Additionally, we kindly ask you to send all relevant information, including any pictures if available, to ********************************** so we can properly assist you.


    We appreciate your patience and look forward to resolving this for you as quickly as possible. Please let us know how we can further assist you.


    Best regards,

    Stiiizy

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw online in their January deals there was a coupon for 15% off ********* brand. I called to ensure it was in stock. When I arrived I wasn't given the discount. I was charged full price. Then told it was for a certain strain and this wasn't shown in the ad. After they were shown the assistant manager and manager said they weren't authorize to give the advertised discount. I feel this is switch and bait techniques

  • Initial Complaint

    Date:01/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my father and myself went to the Stiiizy location in ******, ** on December 31, 2024 at 9am. After we placed our order online, We placed order for four extracts 3 wavvy and one pink pineapple Blst Sauce. When we got home we received 3 wavvy and one Blst cart but online on ************ it showed extract not cart. No one told us when we picked up our order that it was a cart not extract, once we got home I realized it was cart. I called to speak with someone about it, I was placed on hold for 20mins to speak with manager but a manager never got on the phone to speak with me just same girl that answered the phone spoke with me about it. I was explaining again what was going on and she cut me off with attitude saying well I'm letting you know that on our end it's showing cart not extract but my manager said to come so we can exchange it. This isn't the first time this girl has gave me and my father attitude, once we arrived I spoke with different girl that helped my father when we first picked up our order. At this point I was already mad about the terrible customer service I was getting, finally manager comes to speak with us about what was going on. I told her and was also explaining that I use to work at dispensary at this isn't the customer service they should be giving us and that they should have told us it was different from site, once I said that the other girl that helped us first laughed at what I was saying and walked off. I told the manager that she's laughing at us while we were explaining what was going on the terrible customer service we got. She said she would handle it but I'm sure she didn't. If this is how your gonna treat your customers that go and spend $$$ the we will take our business else where in this case. If you have any questions please feel free to email back or call **********. Attached is screenshot of extract saying it's sauce not cart.

    Business Response

    Date: 01/07/2025

    Dear *****,


    We sincerely apologize for the negative experience you and your father had at our Marina ********* Providing excellent customer service is one of our core values, and we deeply regret that this wasnt reflected during your visit. Your feedback is very important to us, and we will ensure it is shared with the management team at that location for immediate review.
    To make things right, please reach out to our support team at ********************************** with the details of your order. Our team will be happy to assist you further and ensure the situation is resolved to your satisfaction.
    Thank you for taking the time to bring this to our attention. We appreciate your patience and continued support, and we look forward to making this right for you.
    Best regards,

    Stiiizy Team

    Customer Answer

    Date: 01/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***Veteran Complaint***On Nov. 11th, 2024 (Veterans Day) I went to stiiizy in ***************, ***When I got there I gave my ID and my gfs ID to the security guard. No problems yet. So I got in line and after a few moments, I was called up by a young ******** ****. I notified the guy about the sign that I saw towards the front of the store, near the security guard, stating that there is a free gift provided for any purchase due to it being Veterans Day. He turned and asked the manager if they had anymore gifts for Veterans Day. Not seeing him, said no we dont have anymore gifts. I was confused because he looked in a ladies direction that didnt even acknowledge him. So I ask, so says the lady that didnt reply to you. Then he asks again. And a caucasian homosexual guy pops up and says to me nope, ran out of gifts And me being a veteran of the ********** I am a ******** for advertising something they dont have. So I brought the sign back And said.. the sign says free gift he points out that it says while supplies last so I said okay.. do u know what the gift even was? He replied no. I Asked does anyone know? He replies no, maybe the black label. But it was a specific strain that corporate sent out. Thats when this guy had the nerve to tell me. If your going to be disrespectful, we wont serve you I asked him.. how am I being disrespectful, by asking questions? A few comments went back and forth. so I just decided to buy my herbs and bounce. I picked out (3-7G packs) of the 40s. I ask him if they provided a veterans discount. He said no until I found the ad online stating that they did. Anywho. We Then proceeded to the register and he told they would cost me $87. Bogo1/2 off. Should add up to $87 without the vet discount. I changed my Mind and left to avoid discrepancy. On my way out. He stops me and says they need their sign back. And I said u dont need it. U dont have any gifts anyways.. this is when he decided to ban me from the store.

    Business Response

    Date: 12/30/2024

    Dear *******,
    Thank you for reaching out and sharing your experience at our *************** location. First and foremost, we want to sincerely apologize for the frustration and disappointment you encountered on Veterans Day. We truly value your service and the sacrifices youve made for our country, and its never our intention to make any customer, especially our veterans, feel unappreciated.
    Regarding the Veterans Day promotion, the free gifts were available while supplies lasted, as indicated on the sign. We deeply regret that the communication around this could have been handled more effectively, and well ensure our staff is better prepared in the future to address such situations respectfully and clearly.
    We must also clarify that the signage in our stores is company property and not intended to be taken by customers. That said, we understand your frustration and appreciate your patience despite the misunderstanding.
    Finally, we want to address the interaction you described. All customers deserve to be treated with courtesy and respect, and we are committed to ensuring a positive experience for everyone. We will review this incident with the North Hollywood team to prevent similar occurrences moving forward.
    Your feedback is invaluable to us, and we truly hope to regain your trust. If youd like to discuss this further or if theres any way we can assist, please dont hesitate to reach out directly at ************************************************************.
    Thank you again for sharing your concerns, and for your service to our country.
    Best regards,

    Stiiizy

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel like I just bought a bad batch of moldy weed. This stuff tastes horrible. Ive had this strain many times and its never tasted like this before! It taste like burnt hooka. Some hay really bad doesnt taste anything like any weed I smoked before! Its watermelon z stizzy 40s 7gs I cant think of any other reason this bud would taste so bad. I bought this last night on 10/23/24 and I had just bought the same strain but with the 40s joints the weekend before and they were great no issue. But this batch it just taste like something is off.

    Business Response

    Date: 11/25/2024

    Dear *****,
    Thank you for reaching out and sharing your experience with us. We deeply regret to hear about your concerns regarding the quality of your recent purchase. At Stiiizy, we strive to maintain the highest standards, and your feedback is important in helping us ensure that.
    To assist you further and investigate this matter, we kindly ask that you reach out to our customer service team at *********************************** Please include details about your purchase, and our team will be happy to assist and work toward a resolution for you.
    We truly value your trust in our products and appreciate the opportunity to address your concerns.
    Best regards,
    The Stiiizy Team

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of Transactions: July 2024-September28, 2024. Or the dates of Cam ******** purchased on dates of Monthly Vender Specials.Amount Owed: ****** or the amount of Advertised online and Instore Ad 30% Discount not given on the date Cam products were ****************** failed to give 30% Discount on Cam ******** during Online Ad and Instore *********** failed to respond according to Stiiizy Website. I noticed the Advertisements in July 2024, I noticed I was not given the Online and Instore Advertisements that indicate 30% Discounts on Cam ********, on September 28, 2024.

    Business Response

    Date: 11/25/2024

    Dear ******,
    Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced regarding the advertised discount and for not meeting your expectations in resolving this issue promptly. We take your concerns very seriously and would like to work with you to address them directly.
    To assist you further, we kindly ask that you reach out to our customer service team at *********************************** They will be happy to review the details of your purchase and ensure that any discrepancies are resolved to your satisfaction.
    We truly value your feedback and appreciate the opportunity to make this right.
    Best regards,
    The Stiiizy Team

    Customer Answer

    Date: 11/29/2024

     
    Complaint: 22431268

    I am rejecting this response because: I have attempted to contact business by email and phone. Each time I have been directed to contact ********************************** since September ******* with no response from business. The only response was provided by BBB.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a half gram liquid diamond pod, and two black mylar bags from the ****** location. One was lemon cherry Gelato and the other was Sunset Sherbet. The ************** was NOT Sunset Sherbet. It wasn't even black mylar quality. It had no smell and the weed looked horrible. I made an attempt to return it after opening it, I brought the receipt and asked for an exchange. The employee ***** refused to honor the 7 day exchange on the receipt and I'm not really happy with my interaction and want it made right.

    Business Response

    Date: 10/02/2024

    Hi Jordan,


    Thank you for reaching out to us and sharing your experience. We’re truly sorry to hear about the issues you had with your recent purchase, as well as the interaction you had at our Fresno location. We value your feedback and want to make things right.


    Our customer service team will be reaching out to you directly to assist with this issue and ensure it’s properly addressed. We appreciate your business and your patience, and we’re committed to making sure your future experiences with us are nothing but positive.


    Thank you again for your loyalty to STIIIZY. We’ll be in touch soon!


    Best regards,
    STIIIZY

STIIIZY, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.