Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Assistance Ongoing Harassment Despite Fulfilling Arbitration Payment Dear Better Business Bureau,I am writing to formally request your assistance in a matter that has not been resolved despite my full compliance and repeated attempts to clarify the issue.On April 9, 2025, I submitted full payment to Mr. ******** ****** in accordance with the decision rendered by FairClaims arbitration. I have since provided FairClaims administration with irrefutable proof of payment on six (6) separate occasions, including documentation that clearly shows the payment has been processed and cleared from my account.Despite this, I continue to receive threatening and harassing emails from Mr. ******* falsely accusing me of being delinquent. I have also received numerous emails from fairclaims stating that payment has not been made. This behavior persists even though FairClaims has been presented with factual, verified proof that the matter has been *********** is both unacceptable and distressing to be subjected to continued harassment after having satisfied all legal and financial obligations. I am now turning to the Better Business Bureau to request intervention in this matter. I respectfully ask that you investigate and assist in ensuring that this situation is properly resolved, that my name is cleared, and that this pattern of harassment is immediately addressed.Thank you in advance for your prompt attention to this matter. I appreciate your help in bringing this to a close.Sincerely,

  Business Response

  Date: 04/25/2025

  Hello, Thank you for reaching out on this issue we are having with the payment. As mentioned in all of our responses to your emails, the other party cannot access the payment you have provided. We are requesting that you reach out to the payment platform that is holding the money and discuss directly with the owed party how you can get the payment to them. We would be happy to host that discussion on our platform so that this can be remedied and the payment fully recieved. Please reach out to the help desk if you have any questions. Thank you!

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against FairClaims for lacking fairness. As homeowners, we hired a contractor for door installation, but they caused significant damage, introduced unexpected charges, and left the site unfinished. I reported the issue to Thumbtack, which recommended filing a claim through FairClaims. I submitted extensive evidence, including photos and message exchanges, to support our case. Despite this, FairClaims ruled in favor of the contractor, overlooking clear proof and multiple instances of dishonesty. Also, the contractor did not provide proof of purchase of material. Based on our experience, I do not believe FairClaims is an impartial platform, and I would not recommend using it. Going to civil court is going to take longer to get your money back, but it is a fairer system than a FairClaims arbitration process. I would like to vacate the decision in my local courthouse. I would like to get a judge to look into it because I found it unfair the decision of half the deposit when Respondent Evidence didn't provide any proof of purchase for materials or things to back his statement. I provided video footage, pictures, receipts, and other documents to support my claim.Dispute #: TT230594

  Business Response

  Date: 03/19/2025

  Hello, thank you for your feedback. We are happy to help. Filing to vacating the matter is an option for you and one that we can provide assistance for.  We want you to know that there is recourse for this outcome. Should you want to take next steps our support team at ******************************* is available to provide guidance on the vacate process. always here to extend a helping hand as much as legally possible, just send us an email. Thank you!

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the unfair arbitration process conducted by FairClaims (case #********). I was forced to use FairClaims due to ***** Terms of Service, leaving me with no opportunity to pursue my case in court. Through research, I have found that many users have reported similar concerns about FairClaims bias in favor of large companies, such as Turo.Details:Despite presenting extensive evidence, including guest verification failures, procedural inconsistencies, and gender discrimination, FairClaims ruled in favor of Turo. The arbitrator focused solely on ****** Terms of Service, without addressing key legal protections under California law, such as unfair business practices, good faith contract enforcement, and anti-discrimination laws.**** changed their reasoning for the account suspension multiple times during the dispute, initially citing claim history and later switching to fraud risks without evidence. FairClaims did not acknowledge this inconsistency, nor did it adequately weigh the impact of ***** negligence, including severe incidents like a car impoundment tied to criminal guest misuse.I have found numerous online reports where users feel FairClaims is biased, particularly in cases involving disputes with companies like Turo that frequently use their arbitration services. This raises serious concerns about the impartiality of the process.Request:I ask BBB to assist by:- Investigating FairClaims arbitration process to ensure that consumer disputes are treated with fairness and impartiality.- Providing guidance on how to challenge an arbitration award that may have overlooked critical legal protections under state and federal law.- I appreciate your attention to this matter and hope for your support in ensuring fair treatment for consumers in arbitration proceedings.Sincerely,**** Capsuc

  Business Response

  Date: 02/06/2025

  Hello - we are so sorry to hear that you were dissatisfied with the decision that was posted in your recent claim vs. Turo. Please note that anyone listed as Claimant is able to choose to move forward with their claim or not. As you did sign up, the process moved forward with your agreement to participate. As  mentioned in the complaint, we have helped you with the process on filing to vacate the decision (essentially have a judge review the facts and legally have it thrown out so it can be reheard a second time.) This is the matter of recourse that we provide if a party does not agree with a decision that is posted. We are still waiting on your response that last time this was review as to where you would like to file. If you could provide the help desk your state we can follow up with you on what you would need. Per the decision: "Both parties have a contractual agreement that allows **** sole discretion to suspend accounts, remove listings, or limit access without prior notice if it deems a users actions objectionable or harmful."  As this is what the Arbitrator has stated, we support their finding as you did agree to that contract Claimant contract when signing up with ****.  The Arbitrator has full discretion on this matter, and FairClaims does not provide clarification on decisions and cannot re-review evidence as the decision is final. Please do not hesitate to reach out to the help desk if oyu have any further questions or would like to move forward with the vacate process We would be happy to help. Thank you!

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22895905
  
  I am rejecting this response because:
  I decline the response provided by FairClaims. Their decision was not fair, as they did not properly consider the evidence I submitted. Specifically, they failed to address that ***** terms and conditions violate California law. Despite presenting this critical information, it was disregarded.
  I am seeking an appeal and request BBB's assistance to ensure a proper review of all evidence, including the legal concerns regarding ***** terms.
  
  Sincerely,
  
  **** Capsuc

  Business Response

  Date: 02/07/2025

  Hello-While we understand your frustration, we do not decipher the Arbitrators decision and they are strictly prohibited from speaking about the matter outside of the Hearing. The Arbitrator writes the decision after reviewing all evidence, statements and testimony and make the final decision with the legal training they have. Once they have rendered their decision, their part in this process has concluded. Since they have wide discretion on the decision, the option available to you is to file to vacate it in your local courthouse. Again, we would be happy to assist you with what you need to do that. Please reach out to the help desk for assistance on that.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22895905
  
  I am rejecting this response because:
  I strongly disagree with their statement. None of the evidence I submitted, including documentation showing violations of California law, instances of discrimination, police reports, and other critical materials, were considered. I was not given the opportunity to dispute this unfair decision, which raises serious concerns about the fairness and neutrality of the process.
  I have read numerous similar complaints on forums where users experienced the same outcome, suggesting a close relationship between FairClaims and Turo. Unfortunately, I had no choice but to use FairClaims arbitration due to ****** Terms of Service.
  I am formally requesting an appeal for my claim to be reviewed by neutral parties or a judge. This is the only way to ensure a fair review of the evidence and legal concerns I have presented.
  
  Sincerely,
  
  **** Capsuc

• Initial Complaint

  Date:07/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent an unsolicited email which requires you to check the box for acceptance of mediation. I do not want mediation I want to go to court. Their time line is on their schedule , not the participants.

  Business Response

  Date: 07/31/2024

  Hi *******,
  
  Please know this claim could not have moved forward unless you voluntarily checked the boxes and agreed to the process. We can only get involved if/when both parties have agreed to sign-up, so it would not have moved forward without you agreeing and submitting the sign up form. As you did check the boxes and agree to move forward, it is now in progress. 
  
  We have offered multiple times to reach out to the other party and see if they would agree to withdraw (if that is what you want to do) but have been told that you want to keep participating. We would still be happy to assist with that, though. Please email the help desk at ******************************* and we can definitely assist with that. Thank you!

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a contractor and used this company through **** what a scam!! Had a customer file a complaint and want a refund. Customer wanted my warranty to cover areas in there home I did not treat. Fair claims ruled in customers favor and said I did not appear for hearing. NEVER DID THEY LET ME KNOW WHEN HEARING WAS OR ASK FOR DOCUMENTS SHOW MY SIDE! They ruled in customers favor and refunded them half of amount of job!! Like I mentioned THIS IS A SCAM COMPANY WHO ALWAYS TAKE CUSTOMERS SIDE! BEWARE YOU HAVE BEEN WARNED ABOUT FAIR CLAIMS!!

  Business Response

  Date: 06/05/2024

  Hello-thank you for your review. We have looked into this and can verify that we did send you a phone number to call in for the Hearing, and we let you know that we do not call out to parties at the designated time. I am sorry you were not able to attend. Even if one party is unable to join the Hearing, we do give both sides the same opportunity to upload post-hearing evidence once the hearing has started and this portal was open for 96 hours. We are not able to accept Evidence after this deadline. You are absolutely able to file to vacate your decision if you do not agree with it, and can provide further assistance on that process via our help desk. Please reach out with any questions regarding the paperwork we sent you. WE are more than happy to keeping helping with that. Thank you!

   

     

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A claim was filed against me using FairClaims. I was asked to participate in the process, and I made a counter claim. I provided ample evidence to support my counterclaim, including direct violations of the Terms of Service I had with the claimant. In the initial hearing, the arbitrator misstated basic facts of the case and had failed to review my evidence (as was supported by their statements during the hearing). During the hearing, I asked for additional time to present my evidence as it was clear it had not been considered, and I was declined by the arbitrator. Based on this behavior, I reported it immediately to FairClaims, expressing my concern in the arbitrator's competence. They replied saying that they are bound by a code of ethics and to trust that the process. They also stated, unequivocally, that their arbitrators are overworked and overburdened. The decision was against me. However, I provided multiple examples to FairClaims customer support where the arbitrator 1. lied about evidence (using words that neither the claimant or I used to describe key issues) 2. selectively misrepresented evidence (i.e. in one case the arbitrator said that we were able to fix something by switching a gasket from one hose to another, and therefore said it was inconsequential. However, he chose to ignore that the impact of that missing gasket was that we had no access to clean water. He also selectively read the Terms of Service, citing only the parts that served his bias.) 3. contradicted his own evidence in his written statement.FairClaims response to this is, in essence, "Arbitrators can do whatever they want, and we have no obligation to make sure they are acting fairly or ethically." I can provide the email that substantiates this. Further, FairClaims themselves acknowledged their arbitrators are overworked and overburdened, further substantiating the ruling they provided is likely reached with bias.more evidence can be provided.

  Business Response

  Date: 05/28/2024

  Hello - Thank you for the continued conversation. Our help desk would be happy to assist you with the vacate instructions. You can email your location (state) to (help @ fairclaims . com) and they will assist you with the paperwork and instructions needed. While we cannot file on your behalf, we do have guidance on where you can find help. Please email any other questions you have to the help desk as well. Thank you!

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I do NOT find this resolution acceptable, but I am willing to allow FairClaims an additional opportunity to attempt to resolve. However, I will open another complaint should they fail to take accountability or correct the fraud perpetrated by their company. 

  If my motion to vacate is not honored and FairClaims does not intervene or pay for the fraudulent decision, then I will open an additional complaint. If it is better to leave this open until FairClaims has another opportunity to fulfill their commitments, I am fine with that too. 

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a FairClaim Arbitration with **** as they did not may me the request amount of reimbursement. My Dispute Code is ******. I requested $7,545.70 and submitted all the necessary evidence to support my claim while **** respondent did not update any evidence or arguments to my dispute amount. I believe by any chance if you take this case to the court, it will be turned out a clear win and **** should be fully responsible to my disputed amount. However, FairClaim arbitrator just randomly decided that they want to reduce my dispute amount to 50%, which is ******** for the reason that I requested for *** parts but Turo only agreed for aftermarket parts. However, they did not investigate the actual aftermarket part value compare to the *** parts in which the aftermarket parts are way more expensive than the *** parts amount. Besides, there are a lot of parts are not even able to find an aftermarket on that can fit the car. Also, there are a lot of labor involved which I provided the evidence clearly but ********* did not taking consideration at all. They just randomly come up with a number --- 50%. This resolution is completely unacceptable especially when the respondent not responding anything to my claimed amount. And also for the storage fee, I clearly stated that **** constantly ghosting me about 4 month and the storage fee is $100 per day, and what Turo website states that they will be responsible for $2500 maximum. However, the arbitrator just decided to decline to this reimbursement. This is really ridiculous. Also, the promised 30min phone call never happens during the entire claim while I lost the chance to have my machinist to explain the repair cost clearly.

  Business Response

  Date: 04/03/2024

  Hello,

  Thank you for providing your feedback on your FairClaims Arbitration process. I understand that you are frustrated as you believed there would be a clear process to receive the amount you believe that you were claiming. The Arbitrator is bound by the Turo Terms of Service presented as to what is compensable as well found mathematical discrepancies found in the evidence. There findings were based on the Evidence that was presented to them. However, upon sign-up, each party agreed to the Rule of FairClaims Arbitration which does state: if either party believes that the award should be corrected or vacated, it may file a petition to correct or vacate the award in any court having jurisdiction. If you would like to get more details about vacating this decision, or have any questions about our policies or practices, we would be happy to clarify further.

  Also, at sign up is when it was explained that this process was a Document-Review process rather than a live Hearing process. It would not have moved forward without your signature stating you were aware that there would not be a 30-minutes Hearing. Please simply email us at ******************************* if you have any further questions on this.

  Thank you!

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21525543
  
  As you said that you claim that "There findings were based on the Evidence that was presented to them" which is not correct because they only issued me 50% of my claim without a proper reason.

  This 50% is RANDOMLY DECIDED WITHOUT ANY  EXPLANATION!
  
  

  Business Response

  Date: 04/10/2024

  Hello- Thank you for the continued discussion. We are very sorry that you feel this way and understand that you are unsatisfied with the decision. We do take comments such as yours into consideration and have reviewed the decision once again to make sure we answer your specific questions. The Arbitrator did respond to the reasoning behind their decision in the following statement, "(The Claimant's) calculation of damages appears to include items that are not compensable under the ***** They want on to include examples such as a request for compensation on a new headlight that was not covered by ****** Terms of Service. There were other items listed such as moldings, bumper grilles, and a wire harness that fell into this category. This shows that the initial estimate proposed asking for compensation had multiple items that were not covered by the *** and/or were not show in the uploaded photos and the subsequent submissions that they needed replacement, therefore reducing the overall award. I hope this explanation gives you some guidance as to the reduction in the award, as the Arbitrator must have proof to uphold a parties claim. We wish you the best and if you decide you would like more information on the vacate process, we are here to help. Thank you!

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bathroom was destroyed by a contractor working from the Handy App. It was clear that Fairclaims was working in Unison with Handy to rule against me. ***** under oath said they had no objection to the damage and cost to repair to my bathroom. They agreed there was $18,000 worth of damages to my bathroom but they felt like they didn't owe it because of their "happiness guarantee". The judge went against there own testimony and ruled they didn't owe me any money.

  Business Response

  Date: 02/13/2024

  Hello, thank you for taking the time to voice your concern regarding this decision. We took a look at at the decision rendered and see that because the Arbitrator must consider evidence in order to make their decision, a review of the evidence was show to not prove the claim. More evidence was requested specifically and not provided in the second round of evidence. Therefore they were only able to make a decision based on what they had. Now we understand that you may not agree with the decision, and you absolutely have a path provided to you in this situation. You may email the help desk at any time and request the vacate option and we would be happy to help with that.

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21287050
  
  I am rejecting this response because:
  

  ***** said themselves they agreed with the damages that had been done with the bathroom but felt their agreement meant they should only pay $2500.  I did everything here to do the right thing and even lowered the ask amount to go with cheaper parts than what originally in the bathroom.  No one from Handy, the court, sent a 3rd party to look at the destruction that was done to our bathroom.  We worked our tails off and spent every last dollar we had to remodel our home.  The decision excluded testimony in which ***** said they agreed with the charges, my explanation as to why we would accept less money, and that photos meant removing the tub again (which would be at our cost).  It was asked to provide either photos or a letter from a contractor.  Due to the difficulty of removing the items from the bathroom again, a letter was provided, as asked.  

  We are hard working and very honest people who did everything right.  We were even willing to take less money but just wanted some help since our bathroom was destroyed by a contractor that ***** said had experience working with bathrooms.  

  Sincerely,
  
  *******************

  Business Response

  Date: 02/16/2024

  Hello- We appreciate the continued discussion. The Fairclaims platform does have a section to allow for a "Settlement" between the two parties. This is where they can come to a payment option that both parties agree to without the use of the Arbitrator and a live Hearing. This option was available from the start but was not utilized. As it went to the actual Hearing, Arbitrators are required to base their decision on the proof and Evidence that was submitted. At this point, we have emailed the vacate directions to you and you can file to vacate and have this reheard a second time. We are available to answer any questions you have on that process at any time through the help desk on the process. Thank you!

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gave an award based off of fraudulent documentation and false information supplied they never gave me an opportunity to handle those concerns as well as they never looked at my evidence supplied FAIRCLAIMS RULING IS BASED ON FRAUD I have contacted fair claims in regards to this there is no telephone number and the emails i keep getting back seems computer generated I have stated to them that i wanted to vacate and still no response back

  Business Response

  Date: 01/10/2024

  Hello *****,
     Thanks for reaching out again.
   On Dec. 30th, 2023 11:03 AM we received your request for the vacate instructions for ************** (see below), and on January 1st 08:33 AM we promptly responded with the vacate instructions to both ************** AND ********** (since ********** has an e-file option ) (see below).
   I would be happy to send those instructions again at the bottom of this email. If you need the FairClaims decision and agreement again as well as the live links, please reach out to help@fairclaims and we can resend them, but you may also find them attached to the emails mentioned below as well as to this response:
  
  * Form = ********************************************** Fax # = ************* Cost = $unknown* *********************** Court House *************, press 1, then press 1 again)
  
  
  ********** form: *********************************************
  
  -------------------------**************
  
  Here are the citations for vacating an arbitration award in **************: *************************************************************************************** I highly recommend including that when you file.
  
  
  - You may need one of these two cover sheets: ******************************************************************************************************************************************************************************************************** Summons form: ****************************************************************************************
  
  
  I would also suggest providing:
  (1) Arbitration Award (attached below)
  (2) Arbitration Agreement(I have attached this for you) - I'm not certain if you will need this form
  (3) Please also provide some form of contract or pieces of evidence that verifies the location of services - this shows the court that they have jurisdiction of the matter.
  (4) You may or may not need to serve the other party, please inquire with the court for those papers
  
  I hope this has helped a bit. But please do let me know if you have any questions.
  
  Best,
  
  

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "business" claims they sent me an email that I signed to let them dictate a false claim. I never signed anything via email as they claim, now I have to seek legal services because of this. This is insane companies are allowed to do this! Who would ever sign to allow something to be handled by a company they've never even heard of!

  Business Response

  Date: 12/18/2023

  Hello,

    Thank you for reaching out to FairClaims Support. I can understand where you are coming from, and I would be happy to help where I can. We did email you the FairClaims Agreement that has your e-signature on it (which is accepted) has been received by FairClaims and this claim could not have moved forward with out that being signed. We also have let you know that while we do not have the ability to withdraw the claim unless we hear from the other party that they would also like to withdraw from the process (as they voluntarily signed up and agreed to the terms of the process) we will reach out to them to see if they are willing to also withdraw from this process. Since we need their written consent and since this is a legal process and both parties agreed to go through the process, we need written consent from both sides in order to stop the process.
  
  If we do not hear back from them, the process will need to move forward, but if both parties agree, we can close this claim at that point.

  Please know that you can also reach out to the Arbitrator at the Hearing and discuss this issue with them. They can respond and give guidance as well.