Business Profile

Jewelry Stores

Kevin Jewelers

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kevin Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

41 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The store manager acknowledged selling my husband earrings that were dented, she spoke with the store owner and he refused to refund our money and refused to give us an exchange unless I remove the BBB review.
Business Response
Date: 06/24/2025
Please note that the account in question is under the name ***** ******. As a result, we are unable to proceed with any action or communicate with individuals not listed on the account, including ******* ******.
Any inquiries regarding this account/ transaction must be made directly by the account holder, ***** ******. We appreciate your understanding and cooperation in this matter. Thank you!
Customer Answer
Date: 06/25/2025

Complaint: 23469676

I am rejecting this response because my husband does not have an account with ********************** but paid cash and provided me the receipt.
This has nothing to do with you selling cheap merchandise and not honoring your policy.

Sincerely,

******* ******
Business Response
Date: 07/03/2025
In accordance with maintaining customer privacy, we are unable to proceed with any action or communicate with anyone other than the customer. Both the receipt and the credit card used to make the purchase are in the name of ***** ******. Thank you for understanding.
Initial Complaint
Date:04/30/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a watch from the store and I paid ******. But the price of the watch was *****. I didn't know much about the brand or the model of the watch. When I got online to see how much the same exact watch was going for, the Highest price that the watch was selling for was around $12,000 with box and papers detailing it authenticy. These go normally for about 8,000-10,000. I paid almost DOUBLE what it's worth, PLUS I didn't get any kind of box, or authentic papers from the manufacturer. I can't believe they are able to do this to people.
Business Response
Date: 05/08/2025
At the time of purchase, the customer opted for a ****** extended warranty priced at $949.99, and also chose to pay through our 36-month promotional financing plan. This financing plan, while offering flexibility in payments, does include associated finance charges, which were clearly outlined in the financing agreement and verbalized during the purchase in store. These fees are part of the total cost when opting to finance over time rather than paying by cash or credit card.
As advertised and mentioned throughout the sale, our timepieces are pre-owned, and while authenticity is guaranteed, original boxes and manufacturer documents may not be included.
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT REPORT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVENT AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS.
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts are appearing under my name without my authorization, and I have every reason to believe they may be linked to a data breach or fraudulent activity. I take my financial security seriously, and I refuse to allow false or unverifiable information to damage my credit standing. These inaccuracies are actively harming my financial stability, and I demand immediate action to correct them.Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This blatant lack of transparency is a direct violation of my consumer rights. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681g, I am demanding full documentation proving the validity of these accounts, including:Company Name: 01 KEVIN JEWELERS AKA ***** ***** Account Number: 1217**** Reported Balance: $720.00 I require real, verifiable proof such as original account applications, signed agreements, or transaction records confirming their legitimacy. A generic response stating that the account has been "verified" is not acceptable. If no such documentation exists, these accounts must be immediately removed under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information from consumer credit reports.Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against them, as this company has failed to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and their failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.
Business Response
Date: 03/20/2025
************* never received a request for debt validation from ******* ********. Please contact **** at ************. Thank you.
Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jewelry store sold me a diamond cross. Two months later a diamond fell out of the cross. Kevin jewelers refused to repair and replace small diamond. Also Kevin Jewelers was to replace a gold 14k **** with a 18k gold.m chain. They lied to me and gave me the 14k gold chain.
Business Response
Date: 03/12/2025
The original purchased date was 7/14/24 not 2 months ago as stated by ******** ********. She lost the diamond on her cross pendant and she did not have the warranty.
The estimated cost to replace the diamond will be $160 which includes retip and polish. However, she declined the diamond replacement that cost $160.00.
We did not lie to her about her 14K chain. Her receipt that she signed has the description of the 14K chain. She was aware of her purchase. She will need to pay for the difference between 14K and 18k chains when she decides to do an exchange. Thank you.

Customer Answer
Date: 03/14/2025

Complaint: 23029581

I am rejecting this response because:

Sincerely,

******** ********
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec 2024 i went in to kevins jewelers to buy a band for my marikey ring they offer me aup grade the ring they should me cost ****** so paid and we left I decided to go but because someone told me that the ring was only worth 200 dollars I went kevins jewelers and they offered me 200 for a 3000 dollar ring that's not right I want all my money back they lied about the ring
Business Response
Date: 02/10/2025
Our district manager, *********, is currently working with Ms. ****** **** to do an even exchange. Thank you.
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/21/24 at approx. 2:30pm I walked into Kevins Jewelers. I was looking around and was greeted by a female. She showed me a diamond ring and said it was 100% natural that was priced at $2000. I asked what the center stone was and she said she wasnt sure so she asked her mngr ***. He looked it up in his computer. Then walked over to me and asked if there was any reason I wanted a lab grown diamond. I asked, "what do you mean?" I was told that everything in the casing I was looking at were not lab grown and the sales woman assured me all lab grown ones were across the isle. *** said no and showed me another he said was natural. He called ***** **** over. She said she could sell me the ring for $5800 plus $899.99 for lifetime diamond replacement warranty that would cover every diamond on the ring. I said she had a deal if they could lower the price of the ring that way I can get the lifetime diamond warranty. Mind you the warranty price is based on the entire price of the ring. We walked to the register where *** and ***** were. I was having issues with my card and almost 2hrs passed. I told them I had to leave to get my son from school. They said i had to stay. I started having a panic attack from the pressure. I am disabled. Again I repeated I had to leave. They said I couldnt and needed to wait. They ran my card like 15x's. At this point I was trapped mentally. I needed to take my medication because of the duress the employees had me under. The next day, I looked at the warranty and seen it only covered diamonds under 1/2carat. I was deceived, defrauded by being told the warranty covered everything. I called the store the next day and spoke to *** and *****. She apologized for not telling me. I told her I wanted a refund due to fraud just to make a sale. She apologized again. Call ended. On 11/23/24 I went in to ask for a refund because of the circumstances in which the ring was sold. *** denied even after I explained no paperwork was shown till the sale was made
Business Response
Date: 12/17/2024
We apologize if you feel this way but the receipt and merchandise was presented to you. No one pressured and forced anyone to purchase the item that you have. We provided copies of each contract at the time of sale. The signed receipt stated no refunds. No Refund will be issued.

Customer Answer
Date: 12/18/2024

Complaint: 22635267

I am rejecting this response because:
The response on behalf of Kevin Jeweler is false. I was pressured under duress and no contract was given to me. I was only given a receipt and brochure of the warranty after the sale was complete.

Sincerely,

******** *******
Business Response
Date: 12/24/2024
We never force anyone to purchase any item without their knowledge. ******** ******* was asked to validate the purchase before charging her card. The signed receipt is her contract. The warranty brochure is available when you asked for it before the sale.

Customer Answer
Date: 12/31/2024

Complaint: 22635267

I am rejecting this response because:
I was forced as were many other customers. I learned this after reading reviews how they are known for falsifying facts just to make sales. They also commit fraud by selling insurance that doesnt cover your entire purchase even though they charge based on the entire purchase price. I was taken advantage of. I kept telling ***** and *** aka **** that I had to leave because my son was waiting for me. They said I had to wait because the negotiation had started. They also never advised me to read anything nor did they show me any paperwork or contract till they already took my money. They gave me papers after. I left their confused, drained and suffered a panic attack. They violated my rights under the ADA.

Sincerely,

******** *******
Business Response
Date: 01/20/2025
Ms. ******** was not forced to stay in our store or forced to make a purchase as she stated. Kevin Jewelers does not force anyone to buy, as she mentioned in her rebuttal. It is the customers responsibility to read the documents that have been presented prior to purchase, Ms. ******** signed and agreed to the purchase as evidenced by the documentation that Ms. ******** provided.
Initial Complaint
Date:09/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Kevin Jewelers in ******, ** sold me an engagement ring this week which they said was certified. However, I discovered that the diamond doesnt in fact have a serial number engraved. Therefore, I attempted to return the item today & the same salesperson named ***** who initially said it does have a serial number then acknowledged that the serial number is missing after she couldnt find it herself. ***** then refused to issue me a refund.
Business Response
Date: 10/04/2024
Our district manager is in contact with ***** Afraisabi to resolve this issue. Thank you

Customer Answer
Date: 10/10/2024

Complaint: 22320009

I am rejecting this response because:
As of yet, the district manager has not offered reimbursement for this unethical ***** deceptive sale. Instead, they offered to charge me an additional $700 to have the diamond certified by *** ***** stated it would cost even more for a *** certification with a laser inscription. Therefore, I independently contacted *** ***** discovered it was $128 to have it certified ***** laser inscribed. Thus, I drove 120 miles roundtrip yesterday to the *** laboratory to have the diamond certified on my own instead of getting ripped off once again by Kevin Jewelers.
Sincerely,

***** *********
Business Response
Date: 10/17/2024
We apologize for the inconvenience. We gave him a complimentary repair that usually cost $150. We offered $300 to have the diamond certified and laser inscribed but our customer refused. Our district manager has done everything to satisfy our customer.

Customer Answer
Date: 10/17/2024

Complaint: 22320009

I am rejecting this response because:
The business never at any point in time offered me $300 in compensation. That is completely false. The district manager Zeinab said I would have to pay $300 out-of-pocket to EGL for a laser inscription myself or $700 out-of-pocket to *** for a certification. Get your facts straight. I then called *** ***** found out its only $128 to get it certified by myself, not $700. Kevin Jewelers was attempting to rip me off once again!

Sincerely,

***** *********
Business Response
Date: 10/28/2024
We're not in the business to rip off anyone. We did not offer a compensation of $300. Our previous replies states $300 was offered as a charge to have the diamond certified and laser inscribed. The $150 complimentary repair was to remove the diamond so that the ***** ********* can get the diamond certified and inscribe for less elsewhere.
The charge of $128 elsewhere is less because Kevin Jewelers removed the diamond as a compliment which usually cost about $150.00. No refund or compensation will be issued. Thank you.

Customer Answer
Date: 10/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:09/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to reach out to the warranty department at kevins by phone and email and have been unsuccessful. We have a lifetime warranty on the ring we purchased back in 2016. We have had several issues with the ring. And several times we have had to leave the ring for weeks. The diamonds have always been loose. And i am now missing one of the diamonds. I need to get my ring fixed asap. And have no one to contact.
Business Response
Date: 09/23/2024
Our customer purchased a Jewelry Protection through Centricity. There is a new process for repair service that was put in place at the complete direction of Centricity and is unfortunately completely out of our control. We are legally unable to conduct any repairs for your item as your warranty contract is with Centricity. The customer can email [email protected] to get additional information for reaching out to Centricity.

Customer Answer
Date: 09/26/2024

Complaint: 22300398

I am rejecting this response because: ive already reached out to them and still havent received a response. And the protection plan was purchased through Kevin Jewlery not another company.

Sincerely,

Candace/missael Cobian
Business Response
Date: 10/04/2024
As mentioned, there is a new process for repair service that was put in place at the complete direction of Centricity and is unfortunately completely out of our control. We are legally unable to conduct any repairs for your item as your warranty contract is with Centricity. We do not have any access to Centricity's system. The customer can reach out to our customer service department, [email protected] and we can try to assist them with reaching out to Centricity.
Initial Complaint
Date:09/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased me a wedding ring set from Kevin Jewelry in 2017 with the protection plan. I go to my local Kevin jewelers to get it cleaned as a set together all the time for years they advise me to send my ring to Centricity for Roddium and one missing diamond. From the time I began emailing them it was a mess it would take days for anyone to respond back. They send me an intake form it was not working so I emailed what was being sent in to them which was my Two rings. It clearly states on their email they send out they would update me, and the progress of the items I send in. Ive never received any updates or emails or messages in regards to my rings. So I email them asking have you ***s received my rings, no response I call no response. Ive kept calling and email for updates and received no information or I got the round around with them saying for two weeks they are waiting on the service department to respond. My wedding ring comes 8/26 but not my wedding band. I call them immediately and the *** says hes waiting on a response from the service department. I call a week later I get the same response waiting on the service department. I have requested to see a video and pictures of when my package came in. And no one can let me see the before pictures or a video.I have written a demand letter to receive my wedding band back or to be compensated for my ring and emotional stress. That wedding band is part of my wedding ring now I do not have that. My husband worked very hard to purchase my wedding set.I am demanding to see the intake video of before and after my wedding rings came in This is causing so much stress in my life. It seems no one at this company care about their customers.
Business Response
Date: 09/23/2024
Our customer purchased a ******************** Protection through **********. There is a new process for repair service that was put in place at the complete direction of Centricity and is unfortunately completely out of our control. We are legally unable to conduct any repairs for your item as your warranty contract is with **********. The customer will need to send their rings to Centricity and would need to reach out to them at ************************ or ************ *************** or ************ (Service Centers) to get more information.

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Kevin Jewelers is NOT a BBB Accredited Business.