Reviews
Customer Review Ratings
Average of 129 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRK R
Date: 07/16/2025
1 starPlease do your research and be aware of buying anything from this online Jeweler -Angara. They don't have customer friendly exchange policies, no value provided for pure gold jewelry bought from them and also don't provide third party purity certificate for their jewelry.
Angara.com
Date: 07/21/2025
Hello RK,I was concerned when I read your review because what you describe does not sound like Angara. I am glad to investigate your order. Please provide your order number. I look forward to hearing from you ********* Regards,******* *****, Senior ManagerAngara.com
Date: 07/23/2025
Hello Ruta,Thank you for your email. I have read all the lengthynotes on yourorder. I am so sorry to disappoint you. The rings were purchased December 2024. In accordance withour return policy posted on the website, the rings are not eligible for return or exchange. We post the policies on the website because we never want to surprise our customers. We want you to know what services and courtesies we will provide in relation to our handmade jewelry. I truly wish you had notified us as soon as you put the rings on to say that you did not love them. We wouldhave quickly responded with the option for an exchange or refund. Our goal is to make our customers happy. We do not take back used ********************** becausewe only sellnew jewelry. You purchased a 14k yellow gold woman'sband and an 18K yellow gold man's band. If you would like us to email you certificates of authenticity, we are glad to. Let me know if you would like new ***************** Regards,******* *****, Senior ManagerReview fromM. T.
Date: 06/21/2025
1 starPlease dont buy anything from this company. I spent over $7500 on a sapphire tennis bracelet for my wifes 65th birthday earlier this year. I received it on February 11th, and I am about to send it back to Angara for the 3rd time, because it keeps breaking. ***** ****, who claims he owns part of the company, refuses to refund my money, because I have had the bracelet longer than 30 days, which is their policy. He did offer to give me a store credit, but I have no confidence in this company. This is not the way a reputable jeweler does business. He even blamed my wife for being too rough with the bracelet. The truth is, shes barely had a chance to wear it, because every time we send it back for repairs, it takes a couple of weeks to get it back from them. This last time, they sent us back a bracelet which is different than the sapphire bracelet I originally ordered, basically admitting that the original bracelet was improperly made and wouldnt be functional. When my wife tried to put it on, to wear it for the first time, a piece of the clasp broke off. Buyer beware. Make a better decision about where you spend your money. This company doesnt deliver quality jewelry, and they treat their customers very poorly.Obviously, if I could leave zero stars, I would, but I wanted to make sure this review got posted.Angara.com
Date: 06/23/2025
Hello ****,I am a bit taken back because I would feel the same as you if multiple problems occurred with the jewelry I purchased for someone I love. I look at jewelry construction as ---engineering. I feel that the original design of the bracelet you purchased should be re-engineered. I have forwarded the details about your bracelet to our new jeweler who is also a jewelry engineer. I would appreciate it if you would give me a couple of days to hear his analysis of the bracelet.I will not leave you hanging without a reply and solution. You are more than entitled to attention and communication and a wearable ************* Regards,******* *****, Senior Manager ****************************************Angara.com
Date: 07/21/2025
Hello ****,We shipped your bracelet back to you, July 1st. We want to please you. Please let me know if I can assist you with comments or concerns. We value you. I don't want you to feel we don't care about the follow through. Your opinion is important!!******* *****, Senior ManagerM. T.
Date: 07/28/2025
Thank you for your response. We received the bracelet back from you in early July, but we were away on vacation when it arrived. My wife tried it on when we got home in mid July and put it back in the box, because she is basically afraid to wear it. She was told by Mr. ***** in our many phone conversations and text messages, that the reason the bracelet kept breaking was that she was wearing it too much...which was ridiculous, because she barely had the bracelet for any length of time, and she didn't wear it excessively. I cannot understand why Mr. **** would not refund our money, after everything that happened. I also don't know why he told me there was no one else at Angara, that I could talk to about this. We have bought and owned many pieces of jewelry over the last 40 years, and we have never had anything like this, happen. How your company treated us in this situation, was not professional, and did not make us feel valued as customers. It was really obvious that you were going to keep our money, no matter how many issues we had with the bracelet. At this point, all I can really do, is warn other potential customers, about what I experienced with ********************. We feel taken advantage of, and we are sorry that we trusted your company with our business.Review fromEstarlita T
Date: 04/30/2025
5 starsAnagara Jewelry is unmatched! My husband purchase the princess cut diamond for our 15th wedding anniversary. It is beyond my expectations. The ring is definitely eye catching. Women are green with envy! The customer service is wonderful, helpful and patient! Now stop reading this and go order from Angara Jewelry. You won't regret it! God bless you abundantly!Angara.com
Date: 05/02/2025
Hello Estralita,Thank you for sharing your positive energy and your great Angara experience. Our goal is to provide beautiful handmade jewelry and give our customers the care and consideration they deserve. You are entitled to great customer service. We would love to be your forever and always personal ************ Regards,******* *****, Senior ManagerReview fromThomas C
Date: 04/28/2025
5 starsExcellent service and attention to details complete open communication and easy accessibility to staff.A wonderful experience to guide me through a process. I am not knowledgeable with in terms of buying jewelry.Angara.com
Date: 04/30/2025
Hello ***,Thank you so much for taking your time to tell us how we are doing. We want to provide amazing, communicative customer service. You deserve that! We are always glad to answer questions. Feel free to contact us. We would love to be your forever and always personal jeweler.Review fromJeremy S
Date: 04/03/2025
5 starsI purchased a sapphire engagement ring from Angara and we are so pleased with the company!!! I had to return the ring because I wanted the stone lighter than it was and the customer service was top notch!!! They emailed me almost everyday to resolve my issue and to keep me updated on the process. I will continue to purchase from Angara because of their high standards for quality and customer satisfaction.Angara.com
Date: 04/07/2025
Hello ******,Our customers write our report cards. We only know how we are doing if you tell us. Thank you for letting us know that we gave you the good communication and professional customer service you deserve. We would love to be your forever and always personal ************ Regards,******* *****, Senior ManagerReview fromChristian A
Date: 03/04/2025
5 starsI bought a ring from Angara several years ago. I lost a small diamond in the ring and called just to see how I could get that replaced. I didnt have my order number because of the time elapsed, so was only able to provide basic information on the order. I called in and talked with Ankit, and he did an amazing job. He even had to look my order up in the archive files because of how long it had been. Their customer service, follow up, and willingness to assist in the process was second to none. Ive dealt with a lot of customer service situations in my life, and this has to be one of the best experiences I have ever had. Ankit walked me through the process, and the company stood by all their guarantees, even after such a long elapsed period of time. I dont think Id look anywhere else for future jewelry purchases, and even requested information on other jewelry products. I cant recommend Angara enough. I normally dont write reviews, but this one is well deserved and well earned. Thank you, Angara and Ankit!Angara.com
Date: 03/05/2025
Hello *********,Thank you so much for sharing your feelings about your Angara experience. Your opinion is important to us. You let us know if we are giving you the great customer service you deserve. We are always here for you to answer questions or assist with any concerns. Ankit is an important part of our team. We will share your review with him . We are a close knit team and all of us thank you for taking your time to let us know your Angara experience made you feel good. Best Regards,******* *****, Senior ManagerReview fromChris S
Date: 02/11/2025
5 stars******* customer service. Spoke with **** and she helped me immediately and very professionally. Highly recommend.Angara.com
Date: 02/13/2025
Hello *****,Your use of the word "Awesome" put a smile on all of our faces this morning. **** is a star on our team. She gave you the professional attention you deserve. We value you as a customer and invite you to call at any time with questions. We would love to be your forever and always personal ************ Regards,******* *****, Senior ManagerReview fromPamela B
Date: 02/10/2025
5 stars******* customer service. Kind, polite, helpful and professional. Was able to answer my questions promptly - and followed up with email within minutes. Fantastic interactions with ***** and the Angara team!Angara.com
Date: 02/13/2025
Hello ******,Thank you for letting us know that we gave you quality customer service. Our goal is to be attentive and professional and treat you with the the kindness you deserve. Thank you,also, for letting us know that we should applaud ****** He is a valuable part of our team. We enjoy being very hands on and we'd love to be your forever and always personal ************ Regards,******* *****, Senior ManagerReview fromBuddafly D
Date: 02/10/2025
5 stars**** was great. Helped me with my inquiry. Thank youAngara.com
Date: 02/11/2025
Hello Charisma,You deserve customer service that is helpful, kind and accessible. Thanks for letting us know that **** did a great job. We will be applauding her for being so helpful. We are always glad to speak or chat with you to make the order and delivery process easier. Charisma we would love to be your forever and always personal ************ Regards,******* *****, Senior ManagerReview fromcody h
Date: 02/06/2025
5 starswish all customer support agents were as helpful as *****. id have tipped her if i couldve.Angara.com
Date: 02/07/2025
Hello ****,It is wonderful to hear that ***** gave you the amazing customer service you deserve. We value you and want to answer your questions and be helpful and let you know that you are valued.!!We will be applauding ***** today thanks to you. We learn a lot from our customers. We would love to be your forever and always personal ************ Regards,******* *****, Senior Manager
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.