Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Vrai has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vrai

              8472A Melrose Pl Los Angeles, CA 90069-5308

            Business ProfileVrai

            Jewelry Advisory Service

            Contact Information

            8472A Melrose Pl

            Los Angeles, CA 90069-5308

            Get Directions

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            8472A Melrose Pl, Los Angeles, CA 90069-5308
            BBB File Opened:
            1/17/2017
            Alternate Business Name
            • Vrai & Oro
            Business Management
            • Manager
            Contact Information

            Principal

            • Manager

            Customer Contact

            • Manager
            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/18/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Transaction date 10-8-2023 Purchased ring. The ring was NOT the quality advertised. Returned ring. Company only refunded $4,929.69 of a purchase price of $5,273.15 Company advertises 100% customer satisfaction. Tried contacting ********************** several times but phone number given on site is not answered, email is not acknowledged.
            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin K

            12/22/2023

            I used VRAI as it was ranked high in some online searches, so I took the plunge. I placed my order on 12/8/23 and it was for a diamond necklace, which was supposed to be shipped on 12/19...which would've allowed plenty of time to receive it before Christmas. Due to some sort of delay, they notified me that it would be shipped on 12/20. The next day I emailed them confirming a 12/20 shipment date, and they replied that there was yet another delay and the ship date was not 12/21, but they did change the shipping to overnight shipping. There was another delay and the ship date was changed to 12/22. At this point I tried to call their 855 toll free number, but they do not answer their phone...not sure why they even have it. So my only option is their support email if I want to converse with them. Support is no longer answering my emails and I've asked them to just cancel my order, since the necklace won't arrive in time for Christmas anyway. I just wish they would've been honest with me up front and told me that delivery before Christmas was not guaranteed, and I would've gone to my local jewelry store. Be careful when using an online retailer for large purchases.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.