Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint due to Bravo Movings severe mishandling of my cross-country move from *******, ** to *********, ***When I first contacted Bravo on 4/15, their broker, ***** C., assured me that my quoted price covered all servicespacking, elevator fees, shuttle feesand that my items would arrive in 23 weeks. At pickup on 5/4, I was suddenly charged for packing and elevator fees that ***** had explicitly said were included. The movers raised the total by nearly $315 and had me sign a tabletlater used to apply my signature to documents I never reviewed, including new terms.Despite the broker's promise, my belongings sat in storage for over a month. I was given excusesdriver issues, industry delays, etc. and could rarely reach anyone by phone.When I asked about the delay, I was told the broker "didnt know better" and was sent a new contract (never previously shown to me) changing the timeline to 30 business daysfalsely using my earlier signature.Repeated requests to speak with management, including owner *** *., were ignored. Meanwhile, I had to buy replacements for essentials and sleep on the floor for weeks.I finally received delivery on 6/16 after no proactive updates. They refused to provide a promised Hold Harmless form required by my building, forcing me to involve legal help, fly in family, and accept personal liability.On delivery day, I was told to pay an extra $430 shuttle feedespite earlier guarantees that no such charge would apply. The driver refused to unload the truck until I paid in full. Despite a missing item, no follow-up was provided.Bravo Movings actions were deceptive, unprofessional, and extremely stressful. They misrepresented pricing and delivery timelines, added hidden fees, retroactively changed contracts, misused my signature, ignored calls, and failed to communicate. (missing items)I'm seeking Reimbursement for unjustified charges Compensation for delay and stress Accountability for their misleading practices

  Business Response

  Date: 07/11/2025

  Hi Kabir, 

  We are sorry for inconvenience, hope to serve better for future. We hope we did enough resolution for your claim. 

   

  Regards,

  Bravo Moving

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired them for a move from the Bay area and *********** to **********. During the move they neglected to care for our furniture, damaging and losing multiple items in the process (have photos to prove). They also failed to turn up on the day of delivery leading to a 1 night hotel stay, which they agreed to reimburse, but never did. On the day of delivery, they refused to bring in our household items, unless we signed the bill of lading stating everything was delivered. When filing complaint with them, they referred us to CSI (********************) which explicitly states it is not insurance. The movers refused to refer us to their insurers and stopped replying to contact. This is an itemized list of damaged, missing items, accommodation cost and evidence of failure of duty of ************** damage quoted for repair by time and again restoration $3075 Antique console table -Was delivered without any protective wrapping. Significant damage to side of leg Antique dining chair -Delivered smashed Antique sideboard -Delivered with deep scratch Antique desk -Crushed railing Antique typewriter. Top slider bent / crushed Antique wardrobe -Top panel deep scratch Crushed plates replacement value $145.75 (receipt attached) Evidence of failure of duty of care for transport of household goods No replacement value asked for Broken glasses Items packed by movers with evidence of being thrown into box without care Multiple damaged household items no amount claimed Multiple crushed boxes, including many labeled as fragile and glass. Some boxes with liquids spilled onto them Another persons ski gear delivered with our contents Multiple items never delivered 12 bottles of red wine (including one bottle worth $500) no replacement value asked for ************ drill, drill bits and bag $210.88 (receipt attached)Damage to stairs and floor by movers on delivery repair quote $900 attached Hotel stay 1 night - $137.37

  Business Response

  Date: 06/26/2025

  Dear ***** Santa *****,
  We sincerely apologize for the inconvenience you experienced during your move. You mentioned damages to your items during the relocation process, and we regret that this occurred. Unfortunately, in some cases, damages can happen in transit despite our best efforts.
  However, we would like to clarify that you never informed us that your items were antiques or that you required additional insurance coverage. Had we been aware, we would have offered you our professional packing services along with full coverage insurance through a third-party provider. Unfortunately, these concerns were only raised after delivery.
  Additionally, please keep in mind that we picked up your items from a storage facility where they had been delivered by a different moving company. There is a possibility that the damages occurred during their unloading, at which point you would not have had an opportunity to inspect the condition of your belongings while they were in storage.
  When we transported your items, they were loaded directly onto a truck bound for your destination without transfer or storage in between. The delivery presented significant challenges, as it required a shuttle service. This involved multiple load and unload steps, increasing the difficulty of the job for our drivers.
  Regarding the hotel expense, we are still willing to cover it as a gesture of goodwill, even though the delay was due to the unavailability of a U-Haul on your end, causing the rescheduling. The request for hotel reimbursement was outside of our delivery window obligations, but we want to resolve this matter amicably.
  In light of the circumstances and to bring this matter to a close, we are offering you a $1,000 settlement for all inconvenience, to be paid in two installments.
  Again, we apologize for the inconvenience caused and hope this resolution is satisfactory.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23473600
  
  I am rejecting this response because: Your offer of compensation is nowhere near adequate. The total claimed is $4469. You told me you have movers insurance, but at no point (after repeated attempts) have you referred me to your insurer. You only referred me to a company that explicitly states they are not an insurer. We received multiple furniture items that were not even covered by a blanket so it's not surprising they were damaged. Regardless of where you try to place the blame, your movers lost my items, damaged our flooring in our new home, didn't take care with the transport (including not even wrapping or covering furniture) and provided no response to repeated attempts to be in contact with your moving insurers. The photos show the evidence of the damages and any 3rd party will see the negligence involved.
  
  Sincerely,
  
  ***** Santa *****

  Business Response

  Date: 07/02/2025

  Dear Santa *****, 

  We are insured moving company and and you choose the valuation of 0.6 per lbs. They are totally two different thing. If in case, stuff get total loss then it goes to cargo insurance but it gets damages or scratch or dents, everything will be assesses by valuation option. We will reimburse you what ever amount *** has approved and we will be okay to double the settlement amount to make you in somehow happy customer. But we can not cover full coverage when you did not purchase or pay anything for full value protection. 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23473600
  
  I am rejecting this response because:
  
  The document provided showed evidence of damage your company did to our house on move in. It shows damage to our goods because in some cases your movers failed to even cover this with blankets. We have asked you to cover a relatively small amount of what our move cost. You said your company has insurance, but failed to refer us to your insurers to claim. Instead you have sent us to a fraudulent company that is not an insurer. *** is itself a fraudulent company: 

  ************************************************************************************************************************************************
  

  Unless you fully compensate us for the damages your company did to our home and goods through your negligence and refuse to refer to your insurer, you are yourself admitting to be a fraudulent company. 

  Sincerely,
  
  ***** Santa *****

  Business Response

  Date: 07/08/2025

  Dear *****,
  You are, of course, entitled to your freedom of speech and opinion. However, referring to our company as fraudulent is both inaccurate and unfair. It appears there may be some misunderstanding regarding the terms of the contract you signed.
  *** is not an insurance company. They are a third-party claims service that handles moving claims on behalf of moving companies. As per your signed agreement, you selected the basic valuation coverage of $0.60 per pound. Please understand that this is not full-value insurance coverageit's a federally regulated compensation rate for damages based on weight, not actual value.
  We genuinely regret that some of your items were damaged during the move. Accidents, while rare, can happen despite our best efforts to handle belongings with care. That said, some of the items you now claim as antique or sentimental were either already damaged or clearly used before the move. Expecting full reimbursement for such items under the basic valuation coverage is not consistent with the terms of your contract.
  Had your approach to the claims process been more reasonable, I would have been more inclined to assist you further within the limits of our policy. However, after you posted negative reviews across several platforms and filed a complaint with the BBB while demanding full-value compensationdespite not purchasing additional coverageour ability to accommodate has become limited.
  We are a service-based business, not a non-profit organization. While we strive to support all our customers fairly, we must also adhere to the contracts and policies in place.
  
  Regards,

  Bravo Moving 

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23473600
  
  My review about your business are hopefully to serve as a warning to others about your company. That is the purpose of these reviews. As you are well aware, there are multiple similar reviews about your company. You still refuse to put me in contact with your insurer, despite telling me that you would previously. 

  The purpose of this complaint was to give your company a chance to fairly resolve the issue. When a company causes damages to another persons property then it is fair that they make it right. The pictures are provided with this complaint so that any 3rd part can see how your company treated my property during transport. There is damage to flooring, there is damage to the property that occurred through failing to even provide blankets around furniture transport. You lost many items because you failed to label them correctly. I am hoping you see this as an opportunity to make things right. Everyone makes mistakes, however if you continue to deny responsibility, then it reflects how you treat your customers.
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Bravo to move our stuff from our ***** sq ft home in ********** to our new home in ******** in February. 1) On move out day, they threw in a bunch of added charges for things like wrapping materials, tape, etc, and wrapped things very poorly. So much wasted material, and hundreds in last minute added costs.2) The movers had no idea what company we had even been contracted with, or knew any of the people we had spoken with.3) Once they had our things, we didn't get any updates for 10 days. then they told us our stuff was arriving that week. after a few days of us calling them for details, they told us our stuff was LEAVING CA in a few days! Then we heard nothing for another week, couldn't reach anyone.4) They eventually told us our stuff would that coming weekend, 5 days away. Great. well the next day, we get a call saying he'll be at our home to deliver everything the next day. Horrible communication.5) They brought in our stuff, and EVERYTHING WAS BROKEN! Dents on everything. scratches on everything, broken pieces. The movers don't actually work for Bravo, everyone is a 3rd party for this shell company "Bravo" so they just told us to call Bravo and file the claim. Also a few things didn't even make it somehow. And when rebuilding our furniture, all of a sudden the mover said he doesn't rebuild some of what we had, even though it was in our contract. He just flat out refused.6) When we contacted Bravo, they sent us a form to fill out, along with photos to provide, all of which we painstakingly did. It took a while, because there was a lot of broken stuff. We submitted the form about a month ago, and now we can't get a hold of anyone.this company is a total sham, broke so much of our stuff or lost some others, and now they're just ghosting us. I even waited to write this review in the hopes that they would remedy the situation, but NOPE! GO WITH SOMEONE ELSE! Do not waste your money and add so much stress to your already stressful move.

  Business Response

  Date: 04/26/2025

  Dear *****,
  We sincerely apologize for the inconvenience and are always ready to make things right for our clients. We provided you with claim instructions for damages, and typically, it takes about 30 days to finalize the process.
  However, please note that everything was packed by the customer, and the damages your wife pointed out are dents, not breakages. Dents are common during long-distance transit. You moved with us nearly ***** miles, and at both the origin and destination, we did our best to be as professional as possible.
  None of your items were broken into two pieces or rendered unusable if that were the case, it would be fair to call us unprofessional. Furthermore, we provided you with an initial estimate, and the final price remained the same, which reflects the accuracy and honesty of our estimate.
  Again, we are sorry for any inconvenience caused, and we are still ready to make it right if possible.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most horrible moving experience ever. There's a reason Bravo Moving of *********** has 10 official complaints with the BBB in just the last year. They moved our household from ********** to ****************. Bravo did many things wrong, but the most egregious was the unprofessional packing which resulted in much damage to our goods. They say on their site that they don't ever use subcontractors, only trained professionals, but this is clearly not true based on the terrible packing. New items like lampshades and ironing boards weren't even wrapped, nor a large glass serving platter--they were all just tossed haphazardly into boxes and arrived damaged and/or broken. The worst item was the expensive oak filing cabinet. Whoever packed it actually ran packing tape around it DIRECTLY ON THE WOOD SURFACE before covering it with a blanket. When the packing tape was removed, it removed a large swath of the finish. The entire cabinet had to be refinished. Bravo refused to cover this damage because "the damage only affected the appearance of the furniture, not the functionality"! One of their workers later said that he had been hired online via TaskRabbit, and did not have professional moving experience. Deceptive pricing and unexpected costs: Original phone quote was around $5k (and it was a careful quote, where the Bravo *** spent maybe an hour hearing about every item in every room in the house before she provided a quote), but the final price ended up being over $11k. Just assume that whatever quote they give you, it will need to be doubled. When doing the quote, the *** at Bravo was warned about the 3rd-floor delivery with no elevator, but when movers arrived and saw the stairs, they insisted on charging an additional $350 on the spot.Unresponsive customer service: Could not reach ********************** the day of delivery, and it was next to impossible to reach them later (they did say they were understaffed). And then it took 4 months for the (outsourced) claim to get reviewed.

  Business Response

  Date: 02/19/2025

  Dear ***,
  We sincerely apologize if you were not satisfied with our service. We wanted to clarify a few details from our end for those who may be interested.
  We moved you from the ******** to **********, picking up your belongings with a Bravo Moving truck and Bravo movers. Your items were delivered with the same truck and the same movers. However, we had to hire local professionals at the destination because your move involved a full truckload of belongings. We definitely needed additional helpers to assist with the unloading process.
  Due to safety and logistical reasons, we can have no more than two movers in the truck, but your move required at least four. That is why we hired local professionals. Please remember that you moved to a central part of the countryyour zip code is *****. You have been given estimate based on the information you provided when we arrived you have decided to take items that you never said that you are moving. 
  Regarding damages, the impact was minimal given the volume of your move. It was not as if all of your belongings were brokenthere were only some scratches and small dents. We did provide you with claim instruction for those broken items. Again we are sorry for inconvenience.

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4th I paid a deposit for a move from ********** to *******, deposit was *******, total quoted cost was ******* for the entire move. I was not provided a contract, though I asked for it. I was assured they operate nationwide and this wouldnt be a problem for them. I was asked what day I would like my belongings delivered and was told that my stuff would be delivered on that day, no delivery window or anything. I chose January 13th. My belongings were picked up on December 27th. When the driver arrived he informed me that it would be way more than $4,800. I was quoted for 721cu ft, and that I actually had 1221 cu ft. That means they were charging me an additional $3,000, plus an additional $1,000 to box up and protect somethings in my unit that I didnt have packaged correctlySo my new total for the move was $8,874.90, a %45 increase. I was not told this until everything was loaded in the truck, I felt like a hostage. When booking the move I communicated in writing my concern with something like this happening and I was told by my salesman *** that the company trusted him, respected his quotes, and whatever he quoted me was the amount I would pay.Ive tried to call *** over 30+ times since December 27th with less than 5 calls being answered only to have him respond thats hes working on it, Ive had no resolution. Now its January 22nd and *** had zero communication about my delivery that isnt a lie. Ive been told 4 times its on the way, and even today 1 person says its on the way and another says its not. Ive tried to contact the owner, *** called every single day, and Im told weather, staffing, its on the way, your stuff is still here in **, Ill call you back, youll get a tracking number. Not one of those things is true besides the fact that its been 26 days and Im still being lied to about the whereabouts of my belongings and Im still expected to pay %45 more than I was quoted.

  Business Response

  Date: 01/27/2025

  *****, 
  We do have 30 business days to deliver your stuff, your first available date to receive was January 13, your stuff will get his address by this week.

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Bravo Moving regarding excessive delays, deceptive pricing, and poor communication during our long-distance move. We moved cross country on August 2, 2023, and arranged for Bravo Moving to store our items for a few weeks. Our initial quote was $3,695 after providing a detailed item inventory. We were extremely thorough to make sure that the price was accurate. The sales *** assured us multiple times that the quote was an accurate ***resentation of the items. We had multiple exchanges with the *** to make sure we wouldnt be charged more and had an accurate list. Each time he assured us more. However, after the movers loaded the items into the truck, we were told the cubic footage was 550 (not 400 as quoted), resulting in a final price of $5,277$1,582 more than expected. Since they already had all our things loaded, we were forced to proceed. This was a 42% increase from the original estimate. Initially the Bravo *** also told us they would take no longer than a week to deliver. He assured us that they take these trips often, and it shouldnt take more than a week to arrive. Weeks and weeks passed from when we asked them to ship our items and we heard nothing. Weeks later we were told they rarely have trucks go cross-country and that it would be at least 2.5 weeks for the truck to depart with our items. We requested delivery August 22 but didnt receive our belongings until 28 days later on September 19. When we reached out to the Bravo team about the price disc***ancy they explicitly said their sales team provides a minimum estimate to remain competitive. They admitted to their purposefully misleading quote. Bravo has been extremely poor at communicating with us about these issues. We've contacted Bravo Moving 15+ times since the move to resolve this, through phone calls, emails and voicemails. They continue to delay and avoid addressing our concerns. We are seeking a price adjustment or partial refund.

  Business Response

  Date: 12/13/2024

  Dear Koen, 

  We do apologize for inconvenience, please call our office to discuss about your move as it was done a year ago and we may have forgotten what was the issue. **********

  Customer Answer

  Date: 12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have signed a contract to resolve this dispute and as long as the contract is upheld this should be resolved.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was Aug. 15, 2024. I paid Bravo Moving $822.05. Bravo Moving was contracted to move furniture to ******** on August 28, 2024. I cancelled (see attached email) on August 21, 2024 which is within the required seven day cancellation policy (see attached). Three follow up phone calls were made which went directly to voicemail. A woman (*****? *****?) called on August 27 to verify the move; she was very apologetic and indeed verified that the email was received. She assured me that $822.05 would be refunded. It has not been refunded

  Business Response

  Date: 11/13/2024

  Hi *****, 

  We do apologize for inconvenience, as you attached the files, customer must cancel their reservations 7 days before their pick up starts. In your case, you emailed us late for us to return the deposit. However, we can assure that you can use that money for your future moves. 

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22547186
  
  I am rejecting this response because: We cancelled within seven days (see previous email attachment).  As per your employee (*****? *****?) who finally returned our four calls, she agreed to issue the refund.  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/15/2024

  Hi *****, 

  We are sorry but you were supposed to cancel no within the 7 days but 7 prior to your move date. Also, we do not have any one here with name ***** works for Bravo. Sorry for misunderstanding  

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22547186
  
  I am rejecting this response because as I have explained repeatedly there is no working mechanism TO CANCEL with Bravo. I tried everything - phone, email, website. I don't think Bravo should keep my deposit because they didn't perform any work. This company keeps coming back with the same answer but this is clearly not good business practice.  I do remember the woman saying her name was ***** but I could be mistaken - I didn't write it down. She called to set up the time for the move THE NEXT DAY and I explained that I had been trying to cancel. She said she understood and that I would be refunded my deposit.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/22/2024

  Dear *****, 

  We have not received any written email before 7 days prior to your pick up, it has to be 7 days before, if you do have it please send it to us to check

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22547186
  
  I am rejecting this response because as I have stated I tried to cancel but got no response. I have also asked that we resolve this by having them transfer my $822 deposit to my son's upcoming move since they said that if not canceled PROPERLY, deposits do remain on account for future use. My son is moving from ******** to ******** and has a quote from Bravo. Will this company honor this or are they really just pocketing my deposit? That is how it sounds and I still am unable to speak with anyone at this company. I have waited a week to hear back on my proposal to resolve this by transferring the deposit to this new move, but no response at all. It doesn't appear that Bravo wants to work with me at all, they just want to keep my deposit even though NO WORK actually took place. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has terrible and inconsistent customer service. Each staff member has a different policy or protocol. Their service doesnt reflect A+ or *********** To get youthey will misquote an amount and later will ******* you with additional fees. Legally, their estimates should not exceed a percentage more or less than the actual cost. For this reason, they **** I will never utilize a Bravo West or East again. I will ensure everyone knows that your inconsistent prices, quotes, payment methods, online systems, and employee turnover make this company an F-. There estimated time was 12-5. They came at 5:20 and would not service me until I paid 3 ways.

  Business Response

  Date: 11/07/2024

  Dear Terra, 

  We can surely say that you are posting review and claiming on behalf of **** ********* and you have no idea what actually happened. 

  First off all, **** ********* has booked the job with everything will be fully packed and ready to go however when we are arrived, we had to pack. We do no mind doing that as **** ********* was disable to do. However he information to our sales *** with low inventory which was twice more than what he mentioned and they knew about it and agreed to pay. Just you know we do have all the recording, he was claiming paying the most of their move at the destination which we accommodated to be convenient for them. We arrived right on time, **** ********* was saying all time, he will pay when we arrive but when we arrived he was staying with law enforcement. After we **** all the paperwork and measured the truck, Police officer said that customer **** ********** calculations  and charge was right  as soon as **** ********* heard that, he grab the contract from police officer and rip them off and cursed the police officers and our movers. Since then police officer gave us ***ort stating that **** ********* behavior was unacceptable and had us to leave. After that we called to apologize him several time and tried to make it right but his intention is not straight, he was the one who is trying to scam us by giving us fake check. Please know what happened first before posting false statements which could be subject for Defamation. 

• Initial Complaint

  Date:10/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial estimate provided by Bravo Moving was for 200 cubic feet at a rate of $9 per cubic foot, totaling $1,800 plus tax and fees, for a grand total of $2,490. This estimate accounted for 35 boxes (18x18x18 inches), 2 shelves, 1 desk, a TV, and a chair.However, the final delivery differed significantly from this estimate. The delivered items included 50 boxes, 1 shelf (instead of the 2 listed), 1 desk, a TV missing its stand, and a chair. There were 15 additional boxes, but 1 bookshelf and the TV stand were missing.Calculations based on the dimensions provided show that each 18x18x18 box occupies ***** cubic feet. The 15 additional boxes total ****** cubic feet, which at $9 per cubic foot adds $455.63 to the initial estimate. This brings the adjusted total to $2,945.63.Additionally, the missing bookshelf, which measures 33x17x84 inches and occupies ***** cubic feet, would have cost $245.43. After deducting this, the correct total should have been $2,700. Considering the value of the missing shelf ($700), the final cost should have been $2,200.I was, however, charged $5,103, which represents an overcharge of $2,903. I believe this constitutes price gouging. I am willing to pay for the actual space my items occupied based on the accurate measurements. The way Bravo Moving arranged the items on the truck is their responsibility and should not inflate my cost.I respectfully request that Bravo Moving adjust the final invoice to reflect the correct total of $2,200 based on these calculations. If we cannot reach an agreement, I will be forced to escalate the issue by filing a formal complaint with the Better Business Bureau or pursue a claim in Small Claims Court.

  Business Response

  Date: 10/24/2024

  Dear *****,
  Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
  We would like to clarify the situation from our perspective. You initially booked the job with us for 13 items. However, upon pick-up, there were 58 items, though payment was not made to cover the additional volume. While we understand your concern that the extra items should not have taken up much more space, this significantly exceeded the original agreement.
  In response to the missing item, we offered compensation. However, the price you suggested for the item was significantly higher than its actual value, being nearly double.
  We hope this provides clarity on the matter. Please let us know if you have any further concerns.

  Customer Answer

  Date: 11/20/2024

  I am writing in response to your recent claims and the moving services provided by your company. As per your own Binding Moving Estimate #*********, the agreed-upon moving price was $2,500, which included a list of items such as 5 articles, 40 pieces, 2 bookshelves, 35 boxes (medium size, 18x18x18), 1 computer desk, 1 small desk chair, and 1 flat-screen TV (*****"). This estimate was reviewed and signed by your company representative, ****** *****. I accepted this estimate, paid the required down payment, and agreed to the terms as outlined.
  However, your recent claim that the job was booked for 13 items is clearly inaccurate and misleading. Furthermore, the actions of your *******, who significantly increased the price after all items were loaded onto the truck, are completely unacceptable and raise concerns of unethical practices. It is your companys responsibility to handle the storage of my items efficiently, but instead, the way the items were arranged by your team was highly inefficient, resulting in an unjustified price increase.
  Additionally, the extra 15 boxes, which are the same size as those initially quoted, only added an additional 50 cubic feet of storage, as indicated in my initial complaint. The overcharge of approximately $2,900 is clearly not warranted.
  Regarding the missing items, I understand your ************* policy offers only 10% of the actual value, which is entirely insufficient and unacceptable given the circumstances.
  In light of this, I am prepared to settle this matter by accepting 50% of the overcharged amount of $2,900. Should we fail to come to an agreement, I will have no choice but to pursue legal action to resolve this issue and address the price gouging and other discrepancies involved.
  I look forward to your prompt response to reach an amicable resolution
  

  
  

  Business Response

  Date: 11/20/2024

  *****, 

  The policy is what ever room your stuff takes from your truck, you will pay for those gaps, you are just giving the size of the boxes which we have no idea at this time what kind of sizes were there as we always check the how much roomyour stuff took from the truck. Regarding the *******, he called you to come to truck to see that they used your estimate and they asked you if thats fine to use two more lines, you said. 

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22433359
  
  I am rejecting this response because:

  I am writing to address the discrepancies and concerns raised in your recent correspondence.
  First, I must clarify your statement regarding the initial estimate. You mentioned that we only booked a quote for 13 items totaling $2,500, which is incorrect. I can provide a written estimate from your company for 40 items, which contradicts your claim.

  
  Additionally, you now state that your companys pricing is based on how your ******* assesses the layout and the gaps between the items, rather than the actual space occupied by the items. This means that the original estimate provided by your salesperson is rendered irrelevant, as the final price is determined by the foremans assessment on-site. This, in essence, is a bait-and-switch tactic, where the initial agreed-upon price is not honored, and the final charge is increased based on an entirely different pricing method.

  
  Such deceptive pricing practices should not be allowed, and based on recent Yelp reviews, it appears this is a pattern of behavior your company has been using to unfairly inflate final costs.
  I stand firm on my original dispute and am willing to settle for 50% of the overcharged amount. If we are unable to resolve this matter promptly, I will have no choice but to seek legal action.

  Furthermore, I am reporting this issue to the Better Business Bureau (BBB) and request that they adjust your companys rating based on this experience.
  I expect a timely resolution to this matter and look forward to your response.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/25/2024

  Dear *****, 

  We do apologize but we do more than 100 jobs a month, if your statement was true then we would have had 100 negative review on yelp, there is only 2 or 3 customer posted because of their fault such as like you. 

  You told you one inventory but when we showed up you have had double the inventory and you agreed and you paid but at the end you decided to post review to get money back. Again, we do sorry for inconvenience as we know that you mentioned your company has filed bankruptcy and you do not have money nowadays. This should not be reflected what we serviced to you. We do offer some amount for inconvenience but not like what you want.   

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22433359
  
  I am rejecting this response because:

  I would like to clarify a few things regarding your email and the situation at hand.
  First, the number of jobs your company performs daily has no bearing on the review I posted. Your claim that there are only 2-3 reviews on **** due to customer fault is incorrect; there are many negative reviews, with a 25% one-star rating on Yelp citing price gouging practices. It is not just a few customers, as you suggest.

  
  As for the pricing, I have a clear price quote from your company, which outlines how many items are included in the price. The extra boxes only occupied 50 more cubic feet, yet when your ******* loaded up my items, he refused to unload them unless I agreed to the additional charges. This felt more like my personal belongings were being hijacked rather than handled professionally.

  
  I want to clarify that I do not have a company, as you mentioned, and my financial situation has nothing to do with the claim I made regarding your company's bait-and-switch practices. This is a matter of unfair business practices, not my financial status.
  Lastly, your offer of $300 is far below what I believe is a fair resolution and does not even cover 10% of my claim. This is unacceptable.
  I hope we can address this issue more seriously and find a fair resolution moving forward.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original price was ******* for 1350sq ft of stuff. Thy brought a 30 ft box truck filled it two thirds of the way and stopped packing. They told me this is all I paid for,than changed price to ********* . A 53 foot semi trailer holds around 3600 square feet. A 30 foot box truck stuffed around 1400 including air gap . This company thinks everyone is dumb enough to accept this. After I complained and told them to unload my stuff the *********************** starts taking videos of stuff they propped around after I told them to leave. They insisted on trying to corner my wife everything I left telling her to sign itemized packing form. He slipped in a form on her and tried holding it accountable, after 8 said she has no financial liability for anything to sighn. They kept this going until I was ready to explode.I told them I will call the police for piracy.The owner ***** response was he'll call the police if I don't except. I begged him to call the police, he then says meet him at ********. This process costed a hole day and they showed up 2 days late in a semi with a 53 foot trailer filled not even halfway.

  Business Response

  Date: 05/30/2024

  Dear ******,
  We kindly ask you to reconsider your claim as it contains many false statements. Here is the 100% true story.
  According to the contract, you were supposed to be fully packed and ready to go. However, nothing was packed at all, and we have video evidence to support this. This indicates that something was wrong. We called you to inform you of the charges, but you said to go ahead and proceed, and you would pay later. You then signed the agreement.
  You also provided false information to our sales team, claiming you were moving from a two-bedroom townhouse. However, you did not mention that you were moving from a four-bedroom house with two garages full of tools and instruments.
  At the end of the move, while intoxicated, you started screaming and yelling at our movers, claiming that the move was paid for. However, your wife called us on a recorded line, asking for help and requesting that we not unload the items, which would put her and the children in a difficult situation. We accommodated your wife and children despite your state. Your belongings filled approximately 75 percent of a 53-foot Kentucky moving trailer, yet you paid almost half of what you were supposed to pay. We have all the recordings and will publish them if necessary.
  You received your belongings on time. Upon arrival, you stated that you did not have the money to pay and would pay after two weeks. So, ******, please be reasonable and do not assume that we are a company you can manipulate. We will deny your claim due to your false statements from the beginning.
  Sincerely,
  Bravo Moving