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Business Profile

Home Electronics

Curacao

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Curacao has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Curacao

      1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

    • Curacao

      16111 Harbor Blvd Fountain Valley, CA 92708

    • Curacao

      4200 Meadows Ln Las Vegas, NV 89107-3103

    • Curacao

      1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

    • Curacao

      4444 Ayers Ave Vernon, CA 90058-4317

    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 74 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address the errors on my credit report due to the unauthorized disclosure of my personal information to credit bureaus, which has caused me considerable financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The errors associated with CURACAO have adversely impacted my financial situation and need immediate correction.Moreover, please ensure compliance with 15 USC 1666(b), which prevents creditors from marking credit card payments as late under certain conditions.For reference, my account details are:Account Number: **********I request an immediate review of my account, prompt correction of the inaccuracies on my credit report, and strict adherence to federal laws regarding my information.Failure to address these concerns promptly may result in legal action. Thank you for your swift attention to this matter.Sincerely,***********************

      Business Response

      Date: 08/06/2024

      ****************** complaint is based on a template that appears to be circulating on the internet and that reflects a profound misunderstanding of the applicable law.  Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations.  The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the market for credit.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My washing machine broke July 15th and I've had two guys come out to try to fix it one of them never came back the other one had never said anything and now the now the washing machine still doesn't work and it's been almost a month I need some help with it

      Business Response

      Date: 08/16/2024

      Thank you for the opportunity to respond to Mr. ******** complaint. The washing machine mentioned in this complaint is currently under the coverage of the warranty provider, BWG; The technicians that visited Mr. ******** home were dispatched by them, and it is with their customer service line with which he has been following up on his claim. After reviewing with BWG, we have been advised that the spare parts necessary to repair the unit have been already ordered earlier this month, and they are currently awaiting for them to start servicing Mr. ******** washing machine. BWG is a third party company and Curacao is not part of the process followed when handling these claims. We advise Mr. ***********;to follow up with BWG to receive up to date information on his claim. 

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Apple 9th generation IPad for my daughter for Christmas on 12/18/2022 along with a laptop and a 2yr warranty total $995.21 It is all paid off. In January 2024 the IPad stopped working (wouldnt power on anymore) I took it to Curacao and they said I had to call the warranty #. I came home and called and they stated iPad was not showing on their part of the screen and that needed to be corrected in order to do replacement. I then went to store again and they got on phone with them and we got no where. I was told I would get a call back and not to worry. It is now July 2024 and have been to store multiple times, spoke to different people at warranty place as well , I have emailed everyone back and forth and still nobody has token care of this and my daughter left without her IPad. Nobody responds back from anywhere. Please help!

      Business Response

      Date: 07/12/2024

      Thank you for the opportunity to respond to ******************** complaint. There was indeed a minor error in the way the warranty was registered and a correction was necessary before any assistance could be provided. We have been informed by the warranty provider, BWG, that this amendment was done on 06/28/2024 and that **************** can communicate with their customer service line at ************ to follow up with his claim. We apologize with **************** if this information had not been provided before by the personnel at the store, we will review this feedback with management to ensure an improvement in the assistance provided to customers in these scenarios. We would like to remind **************** as well that BWG is a third party company and Curacao has no role in the approval or handling of these claims. To ensure that he receives the most recent information on his claim, it is necessary that he communicates with BWG's customer service, as an alternative to requesting this information at the store.

      Customer Answer

      Date: 07/21/2024

       
      Complaint: 21963607

      I am rejecting this response because:
      I contacted the warranty people and was again told an email or response by email would be sent and still have received nothing. We are back and forth for months now and nothing is being done! Warranty is running out and my daughter has yet to be able to use her Christmas gift. 
      Sincerely,

      ***************************

      Business Response

      Date: 08/12/2024

      We reiterate, we are not part of the process that the warranty provider, BWG, follows when addressing these claims, ************** needs to enter in contact with BWG and address his concerns with them. Furthermore, we have been advised by BWG that ************** has been already forwarded a shipping label to send the device to them and move forward with his claim, which means that, as already stated in our original response, the issue with the warranty's registration has been already fixed.

    • Initial Complaint

      Date:07/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im not liable for this debt with ******. i do not have a contract with Curaao.They Did not provide me with the original contract as i requested.

      Business Response

      Date: 07/12/2024

      Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act.  It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act. However, they also get a receipt/ invoice evidencing their purchase.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I acquired some furniture in this Curacao store through a purchase credit line, I acquired the furniture in September2023 according to the store's offer and I have a photo of this offer along with the furniture, I would receive a ** as a gift, after having After2 weeks of non-compliance with the delivery, I had to go to the store for the *** and then in 2weeks they took me thefurniture these furniture came out defective and broke quickly in December, which I reported to the Curacao store through the warranty department, to my surprise the warranty department informed me that I should return the furniture and also the ** that supposedly came as a gift, and that they would approve a new line of credit just for the furniture but that I should return the ** I felt deceived and defrauded, since then she has become a real torture, for this reason I informed the Curacao company that until they solved the issue of my furniture and they left me my ** as a gift because it was a gift, I have become a victim of countless daily calls, I have even received the worst treatment that has been given to any person and client, I have been left with a customer service personnel named *****, an incident that happened on February 1, 2024 where I even received a threat that the police would call, because it was so much The representative of Curacao interjected that I asked him to please go in my car with my daughter, and to please stop demanding payment from me who was very upset with the issue of the Curacao scam because they wanted to take away my ** and threatened to call the police because according to him I was talking on the phone while driving, well that was not the case because the one driving was my husband we were in the ******* store and he insisted on continuing with his payment claim I immediately called and asked to speak with a supervisor. I told what happened and to date I only receive more calls about payment problems and also more calls and they do not change my furniture

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a refrigerator 3 years ago I purchased a warranty plan and my refrigerator has stopped working for almost 3 weeks. Ive called the warranty department they sent a technician to find out the problem and they approved the transaction however no one has come and no one has contacted me to schedule an appointment to come fix it. I have three kids at home and I've been having all my food in coolers buying ice daily. I've spent alot of money on food and I've had to throw it away because it goes bad. Everytime I call them they tell me a supervisor will return my call Ive spoken to numerous employees and NEVER received a call back. I dont know what else to do. Can you help me? Im considering buying another refrigerator, even if its used. Please help me.

      Business Response

      Date: 08/12/2024

      Thank you for the opportunity to respond to ******************** complaint. We would like to start by pointing out that, as **************** indicates in her complaint, this matter was handled by the warranty provider, BWG, which is a third party and Curacao has no active role in the way these claims are handled. We have communicated with BWG regarding this issue and we have been advised that they are currently following up with **************** on her claim and a service has been scheduled for her fridge on August 7th. We would like to invite **************** to communicate with us at *************************************** in case she continues experiencing issues with the service provided by BWG, still, we would like to reiterate that BWG, as a warranty provider, is a third party, and as such, we have no influence in the handling or solutions provided for these claims.

    • Initial Complaint

      Date:06/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These organizations (CELTIC BANK/CONTFINCO, Comenity/********, ******* Bank, Curacao, Premier BKCRD/First Premier) have file a "Charge Off" on my credit report. I never received a 1099-C form. However, these organizations have sold my personal information to different collection agencies (CELTIC BANK/CONTFINCO, Comenity/********, ******* Bank, Curacao, Premier BKCRD/First Premier). I do not have a contract with ***************** system, LVNV Funding LLC, and/or ************************** They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/12/2024

      Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act.  It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act. However, they also get a receipt/ invoice evidencing their purchase. Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations.  The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the market for credit.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Apple Airpods 3rd generation on 9/9/22 with the 2 year warranty. The air pods got Damaged when my daughter tripped and fell and our dog got it and chewed on it causing the damage on 1 of the Airpods on 2/10/24. I then went to the Curacao to see if they were still under warranty and they were. I explained to the Sales guy ***** the same person who help me with my purchase. " He told me even if your dog chewed them up and passed them as long as you recovered them that the warranty would replace them. So I called the warranty protection sold thru my by the Curacao. I explained to them what happened as I described above on 2/14/24 and the claim was denied due to what he called negligence. He asked in I didn't read the pamphlet with what it covers and doesn't cover. I explained that the Curacado never gave that pamphlet..I explained to him that my sales gut ***** told me that they would be covered with no problem. I think as a consumer that it is not Fair that they are selling protection plans without supplying all documents on what's covered and that the sales people are selling insurance coverage on in accurate information. They have a iPad on display that they say was ran over by a pallet jack in the store when it was left on the floor and that the insurance replaced with no problem. That sounds like " Negligence" to me. My daughter incident was "Accidental" to me.

    • Initial Complaint

      Date:05/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing urgently to address errors on my credit report caused by the sharing of my personal information with credit bureaus, leading to significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not given.The discrepancies related to CURACAO have negatively impacted my financial situation and require immediate correction.Furthermore, compliance with 15 USC 1666(b) is essential, as it prohibits creditors from treating credit card payments as late under certain circumstances.Here are my account details for your reference:Account Number: **********I urgently request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***********************

      Business Response

      Date: 05/31/2024

      ****************** complaint is based on a template that appears to be circulating on the internet and that reflects a profound misunderstanding of the applicable law. Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations. The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the market for credit.

    • Initial Complaint

      Date:05/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a contract with CURACAO, they did not provide me with the original contract as i requested

      Business Response

      Date: 05/24/2024

      Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor. The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act. It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act

    Curacao is NOT a BBB Accredited Business.

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