We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Styling

Insert Name Here LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/19/24 I made a purchase for a total of $53.35. What I received is very poorly made which you have to open the item to see that. The website states easy return policy but that's not the case. They won't return the item if it's opened but you can't tell the quality until you open the item. I am requesting a full refund.

  • Initial Complaint

    Date:04/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to love and talk so highly of this company. I purchased their "beach waves" extension set for $93.30 which I received on March 28, 2023 and have never been so dissappointed in a purchase. Order number ************. The last pony tail I bought from them had the same issue of drying and fraying at the bottom and feeling like complete plastic. I thought I had just gotten a bad ponytail and STILL gave them another chance just to be so highly let down with the same issue. I bought the extensions with the intention of wearing them to an event and within 20 minutes of me putting them in, and just being at home sitting around, they began to tangle horrendously. I took them out immediately and gently brushed with a wide tooth comb and detangler from bottom to top as advised. They are so horribly hard and frayed on the bottom I would be highly embarrassed to try to wear them. Huge waste of money and so sad to see the quality has diminished so much since I first bought from them. I still have three ponys I bought from them about a year and a half ago that I put through the ringer and they still look prestine. Unfortunately for me that's when I had a different color hair so they are unusable to me but I expected the same quality now that I went back blonde and both the ponytail and the extensions were a loss.

    Business Response

    Date: 04/18/2023

    This customer purchased the Beach Waves XTRA INCHES - Vanilla Blonde on March 20, 2023 and received the item on March 28, 2023. To date, we have not received any correspondence from the customer regarding any return or complaint inquiries.

    As per our return policy, we do not allow returns for opened items due to hygienic purposes and for the safety of our employees. However, we understand that there may be exceptional circumstances. Therefore, Insert Name Here will reach out to the customer to coordinate a return.

  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased order number ************ on 10/3/22. I received an email on 10/4/22 that my package had been shipped with UPS TRACKING: *********************************************************
    It is now 10/21/22. The tracking information states that the package was never received by the courier. I contacted the company who replied "We checked on our end and can confirm that your package has already been handed to the courier. Our shipping providers are currently experiencing an influx in shipping delays. Because of the backlog they are experiencing, many of the packages they are picking up from our fulfillment center are not being scanned into their systems & the packages are showing up as "label created" for an extended period of time."

    I then filed a report with Route, who responded " After looking into your order, it appears that your order is listed in a "pre-shipment" state. This simply means that the merchant has printed your shipping label and is working to fill your package, but has not yet transferred your package to the shipping carrier who will deliver it to your door.

    Since Route is a third-party company and as such we do not directly handle or ship out orders from our merchant partners."

    I then sent a screenshot of the reply back to Insert Name Here requesting a refund. I was told at this time I could only be offered a replacement or store credit. I want a refund. I do not want to order a replacement and end up in this same situation again. It seems the company is trying to scam me and will not take responsibility for its actions.

    I have confirmed now with both UPS and Route that the package was never dropped off by the merchant.

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 8, 2022/11/11) */
    The customer reached out to INH about not receiving their order. Upon checking on the order status, it was found that the package had already been handed to the courier and was awaiting carrier processing. INH advised the customer to file a claim on Route as Route package protection was purchased for the order.

    Route stated that the package was in a "pre-shipment" state; however, INH confirmed with the shipping facility that the package was handed off to the carrier and was awaiting carrier processing. The customer was advised that due to carrier backlog, many of the packages picked up from our fulfillment center are not being scanned into their systems & the packages are showing up as "label created" for an extended period of time.

    A replacement or store credit was offered to the customer and the customer preferred a refund. A refund was then issued to the customer..


    Consumer Response /* (2000, 10, 2022/11/17) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The company assured me that the package had been sent, however the package never arrived. I was issued a refund under the agreement that I would return the package when it came.

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HORRIBLE service!!!!! I placed an order and was not informed that the item would not be suitable for those with medical conditions that cause rapid hair loss. I have used this company before and used to recommend it to friends but am now DISGUSTED with the discrimination and unwillingness to help. I chose this company to help with my symptom of hair loss *************** and instead all they did was take money & provide a product that doesn't work. After reaching out to see if my concerns could be reconciled, the only responses I got were automated ones just trying to send me to their social media pages. Such a horrendous way to do business. DO NOT BUY FROM HERE!!!! You will be extremely disappointed and they will do NOTHING to help!!

    Business Response

    Date: 10/04/2022

    Business Response /* (1000, 5, 2022/09/21) */
    The customer reached out about returning extensions due to the extensions not being suitable for their hair. The customer was informed about the different types of extensions offered and was also reminded that returns on open products are not accepted due to our return policy. An exception was made and the customer was provided with return instructions. Once the product is returned, a refund will be issued.

Insert Name Here LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.