Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to see Journey at the ************* (concert date March 14, 2025) from the official AXS Resale website. This event was cancelled during the show due to a small electrical fire.Following the event cancellation, AXS published a ****** Form survey to fill out in order to request a full refund for the event for AXS Resale ticket buyers, with a deadline to fill out the form by April 4, 2025. I filled out this form on March 28 (see attached confirmation email for proof of the form being filled out) - before the April 4 deadline. After the 30 business day wait period to receive the refund, I received no refund or any communication from AXS.After multiple failed attempts to recieve information or support for the refund request, I learned from a phone call with AXS Support that the refund support team had not received my form submission. I therefore forwarded my confirmation email to support for them to re-open the refund request.This refund request ticket (Ticket #********) was then denied with the following reason: "Your request was not received before the deadline for your event". However, I filled out the required form before the deadline and it was an (unknown to me) technical or administrative error on AXS part that lead to the support team either not having or not utilizing my form submission before the deadline. I attempted to make a follow-up support ticket (Ticket #********) to explain that my responsibility was fulfilled by the deadline, but this support ticket appears to have been immediately closed as it is related to the first ticket having already been ********* I initally fulfilled my responsibility to fill out the correct form by the deadline, It is now the responsibility of AXS to process my refund request correctly based on the form submission.

  

  Business Response

  Date: 05/21/2025

  Hello,

  Thanks you for contacting AXS via BBB.

  We want to extend our sincerest apologies for the negative experience that you had. At AXS, we pride ourselves on giving our 100% every day to ensure that our customers needs are being met. We know that we have let you down, and for that, we are deeply sorry. We understand your frustration and your concerns and hope to make your experience with us better. We are constantly working on making AXS the best place for fans to get tickets to their favorite events.We apologize for the inconvenience that this has caused.AXS Customer Service

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23360673
  
  I am rejecting this response because:

  The response does not include any resolution actions or planned way to address the issue. Additionally, both previous support tickets with AXS do not have any status update and remain Closed. I will need a full refund of the original ticket payment before I can accept a response and resolve the complaint and cease following up. As shown in the previous ticket and attachments, I filled out the refund request form within the required timeframe, and therefore am eligible for refund. I will need this fact acknowledged and the appropriate action taken.

  Please let me know what the plan is for further communication and/or a direct resolution via refund. 

  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/28/2025

  Hello,

  Thanks you for contacting AXS via BBB.

  We want to extend our sincerest apologies for the negative experience that you had. At AXS, we pride ourselves on giving our 100% every day to ensure that our customers needs are being met. We know that we have let you down, and for that, we are deeply sorry. We understand your frustration and your concerns and hope to make your experience with us better. We are constantly working on making AXS the best place for fans to get tickets to their favorite events.

  We apologize for the inconvenience that this has caused.

  AXS Customer Service

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23360673
  
  I am rejecting this response because:

  This is, literally word for word, the same as the previous AXS response through this BBB ticket. The formatting has changed so I know it is not the exact same message, but it is copied and pasted the same exact response as previous. The same response which I previously rejected and therefore am rejecting again. This message, like the last one, does not provide any acknowledgement of my side of the story, plans for resolution, details for further contact, or any other useful discussion. It is simply an empty apology. I need more than an empty apology.

  I would appreciate if your techincal team can take a look at the ****** form answers where the submission for the refund should have been to determine why my form submission from email ********************** at Friday March 28, 2025 at 9:41am Central Time was not recorded or was lost later. See if you can find that response within the form, determine the receiving spreadsheet was not set up to receive responsess yet despite me receving the link from AXS, or see records/changes to the file where it may have been removed.

  Alongside this BBB ticket I will attempt to go through standard AXS customer service chat and call once more. If that method and this ticket line do not resolve the issue through one more round of discussion, I will be forced to send an email to ******************************** with the details of my issue (along with the lack of useful response from AXS on BBB and lack of acknowledgement of evidence for refund eligibility given through the AXS customer service systems) to see if ******************** Legal can resolve the issue prior to taking further action via dispute resolution as outlined in the AXS Terms of Service as shown on their website at ********************************************************************.

  Please contact me via AXS customer service ticket portal, email (**********************) or phone *************) as soon as practical with a real response to move this forward towards resolution. Getting the same response a third time through this ticket will result in an appropriate escalation as outlined above.

  ***** *******

  

  Business Response

  Date: 06/13/2025

  Hello,
  
  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.
  
  We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from ******************************************************************
  
  AXS CUSTOMER CARE
  ******************************  | Chat Live!
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: AXS Ticketing Date of Event: May 16, 2025 Event: ******** ******* ************************ Desired Resolution: Full refund of ticket purchase Complaint:On May 16, 2025, I attended the ******** ******* concert at the ************************, for which I purchased tickets through AXS. Unfortunately, my experience at the event was extremely disappointing due to both the physical setup of the seating and the poor sound quality during the performance.Attendees were seated on temporary bleachers, which were uncomfortable and offered very poor acoustics. It was difficult to hear and enjoy the show, and something seemed to be off with the audio setup throughout the ******** addition, there were several folding chairs stockpiled beside my seat, leaning against me and making my seating space cramped and uncomfortable. I politely asked a nearby event staff member if the chairs could be moved. I was told they could not be moved during the show and that I would just have to "deal with it." Eventually, I spoke to a manager, who acknowledged the issue and sincerely apologized. They assured me I would be issued a refund for the ticket.Since then, I have made three separate attempts to follow up with AXS to obtain the promised refundvia webchat, email, and phone call. The webchat representative was slow to respond and unprofessional. I have yet to receive any response from my email inquiry. On the phone, the representative claimed they could only issue refunds during the hours of the showyet AXS customer service is not available during those hours, which makes no sense. When I pointed this out, the representative had no explanation.After dealing with poor conditions at the event and being given the runaround by AXS despite a refund being promised by the event manager, I feel frustrated and misled. I am requesting a full refund of my ticket purchase as I was told I would receive. AXSs failure to follow through on this commitment is unacceptable.

  

  Business Response

  Date: 05/20/2025

  Hi,
  
  Thanks for contacting AXS through BBB. I am happy to assist you by taking a closer look into this matter. Can you please confirm some of the details of your purchase?
  
  Full Name on the order
  Event and Venue that is hosting the event
  Email Address used to make the purchase
  Last 4 digits of the card
  
  Thank you!
  
  AXS CUSTOMER CARE
  ******************************  | Chat Live!

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AXS cancelled/took back my tickets without notification.Bought tickets in December for a June show (Birthday weekend.) Received an email, shortly after, confirming my order (with confirmation number), then a short little bit later (same day) another email stating my tickets were delivered to my account. Several months go by and just recently went into my account to transfer 2 of the tickets to my friends and the tickets were not there.After an hour on hold, customer service said that the order was "manually cancelled" by them and there was nothing that they could do. (I'm sorry, What?) Asked to speak to a supervisor - she simply said "No" and that "there were other calls that needed her attention." (I'm sorry, what? Wow.)I, maybe, could have figured out a some type of solution at the time of the "manual cancellation" but, apparently, they do not send out emails for notice of cancellations; as the customer service representative had informed me. (I'm sorry, what? huh? Wow.)Thank you, AXS, for the birthday gift. At least now I know not to engage in future business with AXS. At least I didn't wait until day-of to pull up the tickets at the door and I got a couple of weeks to plan a replacement birthday celebration.These ticket agencies are so full of themselves. They operate with no barriers, do what they want, when they want it and are all scammers.I hope we go back to the good ol' days of ticket windows and physically printed tickets! Or at a minimum get rid of these scammers and purchase tickets direct from venues!Where are the consumer protections?To everybody in the world: Confirmation = verification or final proof. To AXS: Confirmation = most likely will change whenever we decide it needs changing....and what the heck is a "manual cancellation" anyhow??? How about next time, after I receive the tickets, I just "manually cancel" the payment...oh, right, there ain't going to be a next *********** learned, you got me! (clap, clap)

  

  Business Response

  Date: 05/20/2025

  Hello,
  
  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.
  
  We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from ******************************************************************
  
  AXS CUSTOMER CARE
  ******************************  | Chat Live!
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27th, 2025, My girlfriend at the time wanted to go to the New Orleans Jazz festival, I decided to do a payment plan, and I payed ****** and I was supposed to have two other payments on march 1st and April 1st for the total amount of $852.68 I payed for march 1st payment, but for unseen circumstances and family emergencies, I didn't pay April payment, I contacted AXS customer service 4 different times, all of the representatives said I would have to pay a cancelation fee and I will be refunded the rest, I knew I wasn't going to get all of my money back, I was completely ok with them deducting the cancelation fee from the initial refund, on may 5th when the event was over I was told I should have my refund in 7 to 14 business days, on the 14th day I reached out to them only for the representative to say you will get a credit for next year! these guys are scammers, lack of communication in their staff, they gave me the run around for 2 months! I contacted my bank and disputed all of the charges and sent them the messages of the previous e mails,

  

  Business Response

  Date: 05/19/2025

  Hello,
  
  Thank you for contacting AXS via BBB.
  
  We apologize for the frustration caused by this situation. We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from [email protected] CUSTOMER CARE
  ******************************  | Chat Live!

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chat representative ******** B was extremely unprofessional to me. I very clearly communicated what I was requesting and she intentionally become retaliatory, refusing to answer my questions, provided me with information I explicitly said no to provide, told me to ******* it" and then ended the conversation. This is extremely unprofessional. Please investigate.

  

  Business Response

  Date: 05/19/2025

  Hello,
  
  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.
  We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from ******************************************************************
  
  AXS CUSTOMER CARE
  ******************************  | Chat Live!

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23350017
  
  I am rejecting this response because:

  Business has a history of ignoring these requests. By way of background, I am asking you to ensure moving forward, that every single event, every single event organizer, has email contact information so that I can make *** requests moving forward. Your Compliance, the event, organizers, compliance, and the event venues compliance is required by both state and federal law. Under no circumstance, will you be allowed to keep skirting the law because you dont feel like doing your job.

  I will send you an email, but if you failed to respond to my question satisfactory, the response here will continue being rejected until you comply.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/21/2025

  Hello ****** ,

  Thanks you for contacting AXS via BBB. We want to extend our sincerest apologies for the negative experience that you had. At AXS, we pride ourselves on giving our 100% every day to ensure that our customers needs are being met. We know that we have let you down, and for that, we are deeply sorry. We understand your frustration and your concerns and hope to make your experience with us better. We are constantly working on making AXS the best place for fans to get tickets to their favorite events.We apologize for the inconvenience that this has caused.AXS Customer Service

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23350017
  
  I am rejecting this response because:

  AXS has a pattern of consistently, ignoring the federal law called the Americans with disabilities act. That it is by design, intentionally hard to reach a person via email for the sole purpose of evading these requests and hiding documentation or evidence of these failures. The businesses response is rejected. The business is expected to comply with state and federal law and do better immediately. Failure to comply Canon will result to a formal complaint to the ***********************************
   
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request assistance in resolving an ongoing issue with AXS regarding a refund for tickets I purchased for the Journey concert at the ********************** and Rodeo on March 14, 2025. My order consisted of four tickets, totaling $508.25 (Order Date: February 8, 2025, 11:57 AM).Due to unforeseen circumstances, I was forced to resell my tickets through AXS. Unfortunately, the concert was later canceled due to a stage fire during the opening set, and event organizers assured ticket holders that full refunds would be issued.Following the cancellation, I promptly submitted the required refund request through the AXS email link before the deadline of April 4th. While the funds from my ticket resale were frozen in my AXS account to refund the buyers, my own refund should have been credited back to my original payment method. AXS claims the buyers of my tickets were refunded using money deducted from my account, yet my rightful reimbursement has not been processed.I have made repeated attempts to resolve this matter through phone calls, support tickets, and live chats. It has become clear that AXS is unwilling to fulfill its obligations. Most recently, I was directed to a contact **************************** email address with no discernible connection. This response was both misleading and inappropriate, disregarding AXSs role as the ticket provider and resale platform, which makes them solely responsible for issuing refunds.AXS is required to honor its refund policy for canceled events. Additionally, by facilitating ticket resales, AXS assumes a contractual duty to ensure fair treatment of both buyers and sellers. Holding my funds indefinitely without justification violates these principles and may constitute unfair business practices under applicable consumer rights statutes.Please intervene to ensure that AXS fulfills its legal and ethical responsibilities. I appreciate your time and consideration and look forward to your assistance.

  

  Business Response

  Date: 05/16/2025

  
  Hello,
  
  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.
  
  We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from ******************************************************************
  
  AXS CUSTOMER CARE
  ******************************  | Chat Live!
  
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23336218
  Despite additional input from AXS, my complaint remains unresolved. I have yet to receive any funds, nor have I been provided with a clear answer regarding the timeline for my refund.
  After months of misinformation, my recent conversation with Anetrice at AXS offered some partial clarification. However, one crucial question remains unanswered, and no refund has been issued. The key issue that still needs to be addressed is: how and when will I receive the refund for the two resold tickets?
  Given these unresolved concerns, it is clear that this complaint should not be closed or marked as resolved at this time.
  I appreciate your time and effort in addressing this matter, BBB.
  Sincerely, ***** ********

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After waiting in AXS queue for 15 minutes before pre-sale started, I was admitted at 10:04 (4 minutes late) and there were no remaining tickets for sale. By the time I checked re-sale at 10:12, the tickets were already lsited for a minimum of $138.00 for general admission. AXS is allowing scalpers to purchase and re-sell concert tickets, immediatley, using pre-sale codes sent to fans, because it allows them to profit from the sales not once, but twice or more. The system is inherently corrupt and allows scalpers to profit off the work and talent of performers who receive none of the additioanl ticket sales.

  

  Business Response

  Date: 05/16/2025

  
  Hello,
  
  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.
  
  We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from ******************************************************************
  
  AXS CUSTOMER CARE
  ******************************  | Chat Live!
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ticket to see Mallrat at the *************** in ******, **. I got an email saying my ticket was transferred to me but I never received it. I've tried calling AXS multiple times and usually can't get ahold of them. But they're basically telling me I'm out of luck when I do get ahold of them. I don't really see how this is a me issue if I paid for a ticket that they aren't transferring to me.

  

  Business Response

  Date: 05/16/2025

  
  Hello,
  
  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.
  
  We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from ******************************************************************
  
  AXS CUSTOMER CARE
  ******************************  | Chat Live!
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of their phone support, on the electric forest line, today called me 5 times under a private number to cuss me out calling me racial slurs because I hung up on her for not understanding my question which was insanely simple. She called immeadiately after multiple times and was cussing me out. I also somehow got my number blocked so I cannot even call in anymore to make a complaint. I have phone recordings as well as screen shot of the private number which I was unable to block or even see the actual number for but for her to have this set up, she obviously does it a lot. The audio file provided is the second time I got her on line again, same voice thats also why after my question its so awkward and she transfers me without saying and then I get hung up on... also notice how she speeds along saying her name fast so you cant hear it anymore cause she realizes I was calling in a ton of times looking for her to get her name. I also have another recording

  

  Business Response

  Date: 05/17/2025

  Hello,

  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from [email protected]

  AXS CUSTOMER CARE
  www.axs.com  | Chat Live!

  Customer Answer

  Date: 05/17/2025

   
  
  Complaint: 23330252
  
  
  
  I am rejecting this response because:

  
  
  I am leaving this open until it's resolved. It's not enough telling me you'll contact me later.

  
  
  Sincerely,
  
  
  
  Joshua Lau

  

  Business Response

  Date: 05/21/2025

  Hello,

  Thanks you for contacting AXS via BBB.

  We want to extend our sincerest apologies for the negative experience that you had. At AXS, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are deeply sorry. We understand your frustration and your concerns and hope to make your experience with us better. We are constantly working on making AXS the best place for fans to get tickets to their favorite events.We apologize for the inconvenience that this has caused.AXS Customer Service

  Customer Answer

  Date: 06/04/2025

   
  
  Complaint: 23330252
  
  
  
  I am rejecting this response because:
  It's not just an inconvenience, I literally cannot call in to support with my phone number anymore and I've had even more experiences with support since then and they're all just rude ignorant fks. I'm telling her my number is blocked and like a seagul she just keeps repeating "our tech says it's not" THATS WONDERFUL. Thats also not reality. Even more pathetic you losers are unable to punish someone abusing their power there. No wonder you guys get data breaches all the time.
  
  Sincerely,
  
  
  
  Joshua Lau

  

  Business Response

  Date: 06/13/2025

  Hello,
  
  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.
  
  We have reached out to you via the contact information that you've provided in this form. Please look for an email from [email protected] that has addressed this issue.
  
  Thanks,
  AXS Customer Service
  
  

  Customer Answer

  Date: 06/13/2025

   
  
  Complaint: 23330252
  
  
  
  I am rejecting this response because:
  YOU CLOSED THAT TICKET ALREADY AND DIDN'T DO SH*T ABOUT IT. STOP TRYING TO SAVE FACE ON HERE PRETENDING.
  
  Sincerely,
  
  
  
  Joshua Lau

  

  Business Response

  Date: 06/21/2025

  Hello, 
  
  Thanks you for contacting AXS via BBB. 
  
  We want to extend our sincerest apologies for the negative experience that you had. At AXS, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are deeply sorry. We understand your frustration and your concerns and hope to make your experience with us better. We are constantly working on making AXS the best place for fans to get tickets to their favorite events.
  
  We apologize for the inconvenience that this has caused.
  
  AXS Customer Service 
  
  

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23330252
  
  
  
  I am rejecting this response because:
  

  I didn't ask for an apology. I demanded that you unblock my number and punish the worker than called me and said racist slurs. I even have audio proof of her voice and gave an easy way for you to track her down IF you had given a single crap about it. But of course neither problems have been fixed since you are a joke of a company. The longer you waited the less likely and you all also knew that. So now I remain unresolved, forever hating your company and speaking bad about it and you guys having an employee that will CONTINUE abusing your customers that she deems she doesnt like by calling off her private number app to cuss out anyone that makes her mad. Pereat cito societas tua.

  Sincerely,
  
  
  
  Joshua Lau

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a pair of tickets on AXSs website. The website clearly says the funds will be deposited into my AXS account within 7 to 10 business days when I received the email stating that my tickets have been sold. The email also told me to add my checking account or login into ****** so that 7 to 10 business days I could withdraw the funds to my account. I added my checking account **************************** and from that day on my AXS account has had zero dollars in it. I finally got a hold of a customer service agent today with ******************** on the phone. She told me that I initiated a transfer of money on May 2 and that I would have to wait 7 to 10 business days to getthe money in my bank account. I told her thats impossible since it clearly states in your policy that the money will be deposited into my account 7 to 10 business days after the event which was May 3 She states there is no AXS account. I dont know what youre talking about. I said in my account preferences theres a manage money button that brings you to account settings. Shows your balance and how much youre available totransfer to your checking or ****** account she says yes the money is in there. I said no its not that is zero dollars and it been zero dollars ever since the show on May 3. She saidwell you made a transfer of the money I said how was that possible that I made a transfer of the money before the show even came she said I dont know and hung up the phone.

  

  Business Response

  Date: 05/14/2025

  Hello,

  Thank you for contacting AXS via BBB. We apologize for the frustration caused by this situation.We would like to further review this matter and will be reaching out to you via the contact information, you provided in this form. Please look for an email from ******************************************************************.

  AXS CUSTOMER CARE
  ******************************  | Chat Live!