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Business Profile

Electric Vehicle Charging Stations

Evgo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Vehicle Charging Stations.

Complaints

This profile includes complaints for Evgo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evgo has 80 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Evgo

      11390 W Olympic Blvd #250 Los Angeles, CA 90064-1607

    • EVgo

      50 Wall Street Beachwood, OH 44122

    • Evgo

      782 New River Rd Christiansburg, VA 24073

    • EVgo

      2200 Petaluma Boulevard North Petaluma, CA 94952

    • EVgo

      19691 Hesperian Blvd Hayward, CA 94541

    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because EVgo has failed to take responsibility for damaging my 2013 ****** Leaf after it was connected to one of their public charging stations. The incident occurred at a specific EVgo charger where three vehicles experienced serious issues at the same location, indicating a charger malfunction.EVgo has since acknowledged they are collaborating with ****** and confirmed the issue stems from the *** module, a critical component that their charger caused to fail. Despite this internal knowledge, they have refused to accept liability or offer any meaningful ************* a result, I am now without a functioning vehicle, facing repair costs that I should not be responsible for. Their lack of accountability has created significant emotional distress and disruption to my daily life, and their continued delay in addressing the issue is unacceptable.Desired Resolution:I am requesting that EVgo:1.Accept full responsibility for the damage to my vehicle.2.Reimburse the cost of repairs and any related expenses.3.Provide a written statement acknowledging the charger malfunction and their fault.

      Business Response

      Date: 07/16/2025

      Upon collaboration with ******, it has been determined that the issue pertains to the Power Distribution Module  (***) in your vehicle. ****** advises that you visit the nearest dealership to have the *** reset. Should the dealership be unfamiliar with this issue, they will need to reach out to ****** ************* for additional information.  

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a charge from a charger that I did not use. Immediately called EVGO. A response came by email 3-4 hours later saying I signed up for auto charge and the charger identified the charge as my car. I was 130 miles away. The auto charge function has never worked the three time I have charged at EVGO in the past. I have always had to use a credit card because my account and car were not recognized by the charger. Either their billing system has read someone elses car as mine or someone has hacked their system and has found a way to spoof other accounts. There has been no response as to whether this has been a problem in their system in the past. For safety sake I have closed the account. That however does not rectify the issue.

      Business Response

      Date: 07/09/2025

      The issue was reported to our Product Support Team for further review. Product Support has now fixed the issue and we have credited $31.55 back to the customer's payment method on their account.

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2 days I had the same problem with 3 different charging locations. I have to call to initiate a charge. I canceled my evgo acct earlier this year because I was not using the machines as often and wasn't recouping my monthly fee. It has been entirely possible to use my debit at the machine but now I get an error message and have to spend 5+ minutes calling the company to pay over the phone to initiate a charging session. The machines are not old and this I the 21st century. All of this unacceptable. Furthermore. The location behind the shopping centre at ********* ** and ************** in ******** va has 2 stations and both are down. The other 2 stations I used are the 2 evgo stations nearest to the first one mentioned. And one of them has several machines down. I'm old and I have a medical condition. I cannot have this drama in the summer heat. Since I live in the country when I make it to an evgo station if I can't get it to work I risk needing a tow to another station. Furthermore my ac don't work while charging because it's a 2012 ****** leaf. So I cannot afford a failed charge session and the infrastructure and several machines need to be fixed

      Business Response

      Date: 07/11/2025

      Hi *******,


      Thank you for reaching out to EVgo. I truly appreciate you taking the time to share your experience, and I want to sincerely apologize for the inconvenience and frustration youve encountered while trying to charge at our stations.

      Weve reviewed the locations in ********, **, including the site at ********************** and Three Chopt Rd, and can confirm that the stations are currently activating successful sessions on both connectors, and no reported issues from other drivers.

      Since youve reported encountering this issue frequently, we highly recommend taking your EV to an authorized dealership for a diagnostic test. This may help identify any potential issues with your vehicles charging system and ensure smoother charging experiences going forward.

      We understand how important reliable charging is, especially given the summer heat and the unique limitations of your vehicle. While Pay-Per-Use transactions are intended to be seamless, technical issues and user error can sometimes play a significant role. and we apologize for the additional stress this has caused. If you're open to it, we recommend creating EVgo account and subscribing to the Pay-As-You-Go with no monthly subscription fee, only pay for what you charge,  may provide a more consistent and efficient experience at our stations. Here is a ******* video with steps and a sequence you should follow to start charging to ensure it is successful.

      *****************************************************
      ***********************************************************************************************

      Your feedback is incredibly valuable, and Ive shared your concerns with the appropriate teams to help improve both our infrastructure and service.

      If theres anything we can do in the meantime, such as reviewing specific charging attempts or assisting you with an alternative payment option, please dont hesitate to let us know.

      Thank you again for bringing this to our attention. We hope to have the opportunity to restore your trust in EVgo.

      Customer Answer

      Date: 07/11/2025

       
      Complaint: 23552437

      I am rejecting this response because:

      This is not a full reject. I'll get a pay as you go acct if there's no monthly charge. But I already know it's not an issue with my car. I don't have to take it nowhere. It is a planned obsolescence issue. I forgot to mention the station in ******** is the 3rd station but I'm not going to put up with calling nothing. If the pay as you go helps me get sessions started then that will resolve part of it but the infrastructure still needs to be improved 
      If I'm a ***** I'm a ***** but nobody has to put up with that when they need electric. If I'm having a problem then I'm not the only one. Maybe I wad the only one to complain. 
      Sincerely,

      ******* *******

      Business Response

      Date: 07/15/2025

      This issue was reported to the Product Support Team and Field Operations team for further review.  We are hesitantly working to repair our stations we have added a $15.00 credit to the customers account for their inconvenience. 

    • Initial Complaint

      Date:05/14/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I downloaded the EVgo app as a precaution before taking a road trip and was immediately charged $7.99 without any warning/authorization. I was also charged an additional $0.40 that I did not expect. **************** explained the following: "Upon reviewing your inquiry, our records indicate the $7.99 was the subscription costs for your EVgo account when you activated your account. Charging activity was also completed at station ********* on 11/28/2020, which amounted to a total of $5.52. A credit balance on your EVgo account covered the costs of $5.52. A late payment fee was posted for $.40 which is why you paid a total of $7.99 as well as $.40" This explanation did not make any sense--if I had a credit available to cover the charge of $5.52 then why was I charged any "late payment fee" and why was there no option or warning about subscription charges for $7.99? I did not accept any terms and conditions, nor did I choose to subscribe to anything. Simply updating my payment details generated a charge. I had not used the account since 2020, as indicated by customer service, and was not aware of any subscription.I believe this business engages in unfair and deceptive practices that result in unexpected charges and fees and I would like a refund.

      Business Response

      Date: 05/14/2025

      Dear Carli,
       
      Thank you for contacting EVgo. We apologize for the inconvenience.

      Weve received your request and have issued you a refund of $8.39. You should receive this payment directly to your default payment method on file within 7-10 business days. We're sorry to see you go. If youd like to delete your EVgo account, you can do so directly in the EVgo app by going to your profile and selecting the option to delete your account.
      If theres anything we can do to assist or address any concerns, please dont hesitate to reach out.
      Thank you for being a valued EVgo customer.

      Customer Answer

      Date: 05/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an all electric car. Ive tried twice this week to charge the car using evgo. They charge my card 55$ each time and didnt charge my car. I got 75 miles total for 110$ My car is all electric I cant afford to continue to be charged and not get my car charged. Ive spent at least two hours on the phone trying to get refunded only to be given the run around and how it will be 3-5 business days to get my money back. What is the point of having an electric car that I cant drive because evgo stations turn off during the middle of a charge but charge me like I got over a full charge. Not to mention the time and energy Ive spent wasted on trying to get refunded. I will not use evgo ever again its ridiculous to own an electric car I cant drive!! Im now on hold again with evgo for 20 mins. No problem has been solved Just wasting my time trying to get my money back.

      Business Response

      Date: 05/08/2025

      Dear ******,
       
      Thank you for contacting EVgo,
       
      The $55 charges that you are seeing is a pre-authorization charge. This charge appears when a customer pays for a session using a credit card. Sometimes a pre-authorization fee of up to $60 is charged. After a few days, this charge should drop off of your account.
       
      We apologize for any inconvenience this has caused. If the charges have been posted to your bank statement, please send a screenshot of the posted transaction, the first 4 and last 4 digits of the credit card, and the name of the individual charger used. If you don't have the name, please provide the location address. If the transaction is still in pending status we recommend reaching out to your financial institution. 
       
      Additionally, we see that a $15 charging credit was added in your account for the inconvenience.
       
      If you need further assistance or have any questions, please feel free to visit our help center or respond back to this ticket.

      Regards,
      ******* / Charging Crew Member

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there Semaconnect charger with serial number ********* labeled 3R Model 620 is broken. It is located at ****************************************************************************************. When will this charger be repaired or replaced? I was told *********** is owned by *********. I previously reached out but got no response.

      Business Response

      Date: 04/11/2025

      After investigation, we have found that the charger and site in question are not owned by ***** or SemaConnect but by another EV Infrastructure vendor: EVGO

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there Semaconnect charger with serial number ********* labeled 3R Model 620 is broken. It is located at ****************************************************************************************. When will this charger be repaired or replaced? I tried contacting ***** which is the current owner of *********** but they informed me that this particular charger is owned by EVGO. When will this charger be fixed?

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of their EVGO subscription service for about a year and their Torrance EVgo charging location. There is about 22 chargers in total and only 2 or 3 work at any given time. I have made many calls to their customer service line and they dont acknowledge the other 19 chargers that do not work. It is is constant battle to charge your car at any moment. Today 2/27/25 I came at 12p and only ONE works.

      Business Response

      Date: 02/27/2025

      Thank you for contacting EVgo. 

      Were so sorry for the inconvenience. We are working as quickly as possible to have these chargers back in service. Unfortunately, we are unable to provide an exact date for when the chargers will be operational but, please know we are working on it and sincerely apologize for any inconvenience. 

      Please use the EVgo app or PlugShare to find the next closest station. 

      If you need further assistance or have any questions, please feel free to visit our help center or contact Customer Support at ************. We're here 24/7 to answer all your questions.

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have broken chargers sitting all over ******* and no one is fixing them. The chargers on ************** under the freeway pass have been out of service for a year, now they have been damaged as well. EVGo focuses on opening new charger stations and doesn't fix the charging stations that are already established. We are pushed to purchase these electric cars, but there are fewer and fewer charging stations left. FIX ALL THE CHARGING STATIONS FIRST BEFORE OPENING UP NEW ONES!

      Business Response

      Date: 02/11/2025

      Dear BBB,

      The chargers at location ******************************************************************************** are currently undergoing Maintenance due to vandalism at this location. Our chargers at this location are being removed from service as part of EVgo ReNew, a comprehensive maintenance program in which we plan to replace, upgrade, or in some cases retire, hundreds of stations over the coming year to enhance charger availability and build range confidence. 

      The last communication found on our system for this customer for this particular location was on 3/20/2024. The repair for this location was cancelled due to this site is currently considered unsafe per our field department personnel. The chargers are being removed.

      Customer Answer

      Date: 02/11/2025

       
      Complaint: 22925748

      I am rejecting this response because:

      this still doesnt fix the issue about the stations that are unavailable in fruitvale  the reason that location is no longer safe, is because you left non functioning chargers to sit there for so long. you abandoned that station. you guys have to stop opening and opening and opening new locations. you need to address, and I mean actually work on, alllllll the unavailable chargers in the entire bay area. 

      when is this plan of yours going into place?


      Sincerely,

      ****** *******

      Business Response

      Date: 02/12/2025

      The issue was reported to our field operations team to be looked at.   Credited the customer $15.00 for the inconvenience this issue with the charger issue has caused. 

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22925748

      I am rejecting this response because:

      I will continue to reject this until you fix the stations I listed in the email, and then some. it isnt my job to tell you which stations are offline or broken. why dont you have a system in place for maintenance????


      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased an EV car, was advised to create an account on ********************** app to activate a free one year charging plan, which I did on 1/24/25 and since that date til today 2/7/25 Ive been paying out of pocket to charge the car, tens of emails back and forth with the company with no solution, created another account on their website with the same username, on their app it says there is an issue with the payment method, they keep saying they cannot see any accounts under my name, although I took screenshots of the accounts and its been a vicious cycle with no way out, I am really very helpless and dont know how to get out of this situation.

      Business Response

      Date: 02/10/2025

      We are currently working on resolving this issue with our Product Support team. Once there is an update available we will notify the customer right away. Ticket number ******.

      Customer Answer

      Date: 02/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

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