Reviews

Review Details

• Review fromCatherine S

  Date: 02/17/2023

  1 star
  I wish I had went to the BBB reviews before purchasing this product. Every review I have read is true. Dr. ********************** offers a 100% refund in all her advertising but I am already experincing problems. I contacted her customer service 2/15/23 in regards to when I would receive my product. I did not receive the normal communication that you get when you purchase online, like your order has been received with a tracking number. They were unable to give me a tracking number so I said I wanted to cancel the order. I was told that because a shipping label had been generated, and they were not able to tell me if it had shipped, I had to wait until I got the product in order to return for my refund. I did receive notification from my *********** on 2/16/23 that I had a package that was open with a white powder all over it and they were concerned about it being dangerous. I informed the *********** to return to sender and I will make contact with the company. I contacted customer service and was informed that my package was in **** ****, which is not my ***********. I informed her of the condition of the package as it had been told to me by my ***********, I was informed to accept the package and they will only resend the white powder subtance, the order was bone broth and collagen powder,. I informed her that that was not accepatble to me because I would not feel safe putting something in my mouth that has been disturbe. I was told that the bone broth was proberly not distrube I asked her would she consume something that has been disturbe. She stated she noted that I wanted a refund but I would have to wait until they get the package back in order to receive my refund. Ill see how it goes. **************** is very pleasant. My adivce to other buyers make your own bone broth, that is what I'm going to do, it is time consuming but it's much cheaper and less headaches.

• Review fromKatalin K.

  Date: 02/09/2023

  1 star
  I'm a long time customer. Recently I experienced that on January 15th 2023 hey charged me for a scheduled shipment. They did not ship the product. Got an other charge for the next scheduled shipment on January 30, 2023, but as of today, February 9 2023, I did not received the product. So I tried to contact them. They have a "live chat" on their web site, except when you put in your info to start the chat, it says "an agent will be contacting you within 24 hours." Then 10 minutes later it says. "how was your chat?" That service is a joke.
  So when I actually got to a real person on the phone, she told me that supposedly they just shipped both orders from January 15th and January 30th, yesterday.
  I"m crossing my finger if I actually get my product.
  While their product is good, I DO NOT RECOMMEND doing business with them. I'm going to cancel my subscription too.

• Review fromJacqueline T

  Date: 01/05/2023

  1 star
  I wished that I'd read the reviews before I purchased 4 boxes of Dr. Kellyann's product. I purchased the product on Nov. 23, 2022 and returned it on Dec. 28, 2022. As of Jan. 5, 2023., I've yet to receive my refund. I have reached out to this company twice while giving them the tracking info. during my last call. According to the tracking info., they've received the items and it's sitting in their **** Box. I don't appreciate their lack of urgency to refund my money; especially when they charged my credit card immediately, charged a restocking fee of $9.99, and I had to pay $11.45 because they don't provide pre-paid shipping labels. I can say that the customer service agents were professional and the first one that I spoke with was extremely nice. However, that doesn't make up for my refund not being issued because someone hasn't done their job by checking the **** Box. The last agent explained that they are backed up due to the holidays and I should give them another week to RECEIVE the package and Process the refund! I told her that the package had been delivered and is sitting in their **** Box according to the tracking info. I asked her to refer to the tracking info. that I'd given to her and she refused to acknowledge that they'd received it. She continued to tell me, "when we receive the product, we will send you an email regarding your refund." I will never purchase this product again or recommend it. I'm disgusted and highly disappointed.

• Review fromJody D

  Date: 12/15/2022

  1 star
  Dr ******** seems to have a series of computer systems that send me constant daily emails ignoring my repeated requests to cancel my order and refund my money. Because there are so many names with KellyAnn always following I can only assume her business is deliberately avoiding all my past requests to cancel my order I can only assume DrKellyAnn is perpetrating a fraud I have kept all copies of my correspondences and shall be mailing copies to you.

  Dr Kellyann

  Date: 12/22/2022

  We have received multiple emails from this customer regarding a cancellation that was requested after the order had already shipped. Every email received was answered within 1 business day, and this customer also spoke to one of our Customer Support agents via phone call on December 6th. This cancellation request was made after the order had already shipped, and the customer was advised via multiple emails and phone call that the order will be refunded once returned.
  
  We are unable to issue a refund until the returned package is received. We will happily refund this order in full at that time. As of today, the tracking information on the original order does not reflect any return to sender being done.
  
  USPS does not handle returns under any time constraints, and unfortunately we do not see a return to sender initiated on the tracking information as of yet. Due to this, we recommend reaching out to your local USPS office to try and expedite the return process. Once the return process has been completed, a refund will be issued.

• Review fromLauren F

  Date: 12/08/2022

  1 star
  Worst company ever. Charges $10 restocking fee along with NO prepaid labels for return, so I'm out over $20 on a crappy product I don't like. **************** is USELESS. DO NOT BUY FROM THIS COMPANY. POOR BUSINESS PRACTICE.

• Review fromSherry M

  Date: 08/18/2022

  1 star
  I placed an order with Dr. Kellyann, then read the reviews here, on the Better Business Bureau. I was disturbed enough to immediately cancel my order. Not the recommendations for a company that I want to trust. They sent me a confirmation email on a Monday. I cancelled it on Tuesday. The first person I talked was friendly and helpful. I was promised a refund in 3-5 business days. I waited 7 business days. Called again. Was told the first person was not authorized to make a refund, was promised a refund from management in two business days. Waited another 7 business days. Sent an honest email saying that I had cancelled the order because of the reviews here and they were only confirming my fears that they are exactly the scam people are claiming that they are. Nothing. No response of any kind. Waited until three weeks had passed ***** my first call. Was honest with person who took my call. I cancelled because I read BBB reviews, that I would contest the charge with my bank, and write my own review on BBB. She left me on hold for ten minutes. Then returned to tell me that the ONLY person who could authorize the refund was gone and I would get a call back. I asked in hours, days, weeks? Two days. I was promised two days. Here I am four days later writing my own review. Why is getting a refund for a product I never received such a convoluted insanity? Honestly, I thought they were scammy, but I really wanted to be proven wrong. I am sad and disillusioned. Just another scammy business taking advantage of people already having a difficult time in the world.