We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diet Plans

Dr Kellyann

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Plans.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3 month supply of ************ from Dr. ******** on October 6, 2022. My cost was ***** The website claims that if I return the product within 60 days from the date of purchase, I will receive a refund minus shipping cost. This refund should be ******** These supplements caused GI issues for me. I returned all of the unused product on November 7, 2022. Today, November 20, 2022, I inquired about my refund and asked why I hadn't received one almost 2 weeks after my return was sent back. I was asked for a tracking number that I provided. I was then told customer service was unable to track my package and never received it. I'm quite certain they received my return! It was sent in a large box that would be extremely difficult to lose! This company is refusing to issue the refund and claiming they never received my return. I want my refund. Consumers should be aware that Dr. *********** company is a complete scam! Order # XXXXXX. Tracking # XXXXXXXXXXXX They will refuse to issue refunds by claiming they never received customers' returns.

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 5, 2022/11/21) */
    We have not yet received the product back from the customer as of this date. We issue refunds on the date we receive our return report from our shipping company which we receive daily.


    Consumer Response /* (2000, 7, 2022/11/21) */
    Please simply close this case. I'm owed a refund that this company refuses to pay. They scam customers out of their refunds by "claiming" they never received our returns. I will never again do business with this fraudulent company! **************

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charge my credit card. Four times total 455.00**************** This company may be a scam. Customer Service is awfu.

    Business Response

    Date: 11/22/2022

    Business Response /* (1000, 5, 2022/11/18) */
    These orders were all placed online by the customer. They contacted our customer service one hour later via chat on 11/5/22 and first spoke with an automated answer bot, when that was unable to help the chat was transferred to an agent. The agent cancelled the duplicate orders and refunded those charges in full, less than 30 minutes after the customer contacted us.

    This customer was given the option to rate the customer service they received and leave a comment if they wanted. They left a rating of "Good, I'm satisfied" and wrote a personal comment of "They took care of duplicate orders. Only problem is very hard to cancel a duplicate order online"

    This customer has been a Dr. ******** customer since August 2021 with over 10 orders on the account in total.


    Consumer Response /* (3000, 7, 2022/11/18) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The charges were **** we did not receive a refund for the duplicate charges. Please provide proof of refund


    Business Response /* (4000, 9, 2022/11/21) */
    Attached is all the information we are able to provide publicly showing proof of refund, to protect private information.

    We recommend the customer reach out to their card company if they are still not showing a refund reflected. The customer may also contact our customer support team for assistance at any time via chat, email, or phone call. All inquiries are responded to within 24 hours.


    Consumer Response /* (4200, 11, 2022/11/21) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The credit card company does not have any credits for *****
    Your duplicate billing is your fault. I should not have to spend my time doing your work. What where the dates of the credits? What was the amount of each credit. It sounds like you don't want refund duplicate billing. It should not legal to duplicate bill.
    *****

Dr Kellyann is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.