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Business Profile

Data Processing Services

Xlek.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have contacted the business multiple times to remove personal information from the site. No response.

  • Initial Complaint

    Date:02/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    found my information on your website Xlek.com, ***************************, *********, ** under marketing. You can and will remove my information effective immediately. I will attach a screen shot of my information that needs to be removed. thanks

  • Initial Complaint

    Date:01/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xlex is hosting personal information in violation of ********** rules, and provides no method to remove that information. They don't honor requests on their online form, and there is no contact info available aside from another broken form.

  • Initial Complaint

    Date:10/20/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have my phone number associated with somebody's else. I keep receiving tons of phone calls asking about the other person. I contacted them several times but they never answer or remove the wrong record.
    Here is the wrong info they have on their website:

    ******************************************************************************************************************************************************************************************************************************

    TIME ZONE: Eastern Time

    ETHNICITY: Arab

    ETHNIC-GROUP: Middle Eastern

    LANGUAGE: Arabic

  • Initial Complaint

    Date:09/04/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****************************************************

    I have asked xlek.com many times to remove my personal data and they will not respect my request or abide by the law:

    To Whom It May Concern: I am hereby requesting the immediate erasure of personal data concerning me according to Article 17 ****. Please erase all personal data concerning me as defined by Article 4(1) ****. If I have given consent to the processing of my personal data, I am hereby withdrawing said consent for the entire process. I am of the opinion that the requirements set forth in Article 17(1) **** are fulfilled. You cannot claim an exception based on Article 17(3) **** either, particularly as I am not a public figure. If you have made the aforementioned data public, you are obliged pursuant to Article 17(2) **** to take all reasonable steps to inform other controllers, including search engine operators, who process the personal data listed above, that I have requested the erasure of all links, copies or replications. This applies not only to exact copies of the data concerned but also to those from which information contained in the data concerned can be derived. In case you have disclosed the affected personal data to third parties, you have to communicate my request for the erasure of the affected personal data, as well as any references to it, to each recipient as laid down in Article 19 ****.


    Please also inform me about those recipients. If you object to the requested erasure, you have to justify that to me. My request explicitly includes any other services and companies for which you are the controller as defined by Article 4(7) ****. As laid down in Article 12(3) ****, you have to confirm the erasure to me without undue delay and in any event within one month of receipt of the request. I include the following information necessary to identify me:

    Name: ****************
    Email address:**********************
    If you do not answer my request within the stated period; I reserve the righ

  • Initial Complaint

    Date:08/25/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly filled out the Xlek.com online opt-out form to have my data removed. There is data related to a "People Search" (one reference) and a "Property Search" (three references) which I would like removed from their website. I do not want my home address displayed on the internet. I've sent in Opt-Out requests but never received a confirmation, email or any other communication and my personal data is still on their website. Please remove my personal information!

Xlek.com is NOT a BBB Accredited Business.

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