Reviews

Review Details

• Review fromBrittany H

  Date: 06/13/2025

  1 star
  Followed a link from a restaurant and they tried to charge me $20. Both declined thankfully because of a FRAUD ALERT with my credit union. Never had any idea I even signed up for this site, just followed a link at a restaurant's website and got this charge later, but I know I NEVER consented to a subscription service that I will not use.
  

  Smarty

  Date: 06/14/2025

  We show no past interaction and no subscription or payments (attempted or otherwise) associated with the name "******** ******" having an email address ************************ Perhaps you or another household member used a different name or email address to sign up with us. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!

• Review fromSunita S

  Date: 06/02/2025

  1 star
  Never heard about this company before. ******** noticed payment made to this Smartyplus $25 without my consent. I reached out to my *********** had to cancel my bank card & had to send them notice of reverse payment. This is a fraudulent company. Please make sure to notify your financial institution if you are charged by this company
  

  Smarty

  Date: 06/03/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "****** ******" having an email address ********************* Perhaps you or another household member with access to your payment information used a different name or email address to sign up with us. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!

• Review fromMichael B

  Date: 06/01/2025

  1 star
  I hope I don't have to give a star. They stole money from my account n never signed up for their service. Called a dozen times and they hang up every time.
  

  Smarty

  Date: 06/03/2025

  Our records indicate there is no subscription or payments associated with the name "******* *****" having an email address *********************** Perhaps you or another household member used a different name or email address to sign up with us. We acknowledge your prior call to us on 30May2025. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!

• Review fromJoshua L

  Date: 05/14/2025

  1 star
  After canceling my subscription in February of 2025, Smarty continued to charge my account the monthly fee even after I had a confirmation of cancelation and changed debit cards through my bank. I called the number on their website and requested my money be returned, a back pay of three months totaling $75, I was told my subscription was still active. I told the representative that this was untrue and even forwarded the cancelation email, he then finally agreed to refund me and at the time of writing this I'm still waiting for my return. Stay clear of this business, it's not worth it.
  

  Smarty

  Date: 05/17/2025

  We acknowledge your phone call to us on 12May2025 at which time your subscription was cancelled. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails.

• Review fromK. Y.

  Date: 03/10/2025

  1 star
  Different claim numbers were generated on the same day during the trial period. The trial period ended before the rebate was sent and the support team based in ***** kept lying about the invoice not having a date visible. After sending what seemed 16 emails with the date visible, a $25 fee was supposedly required to obtain the initial rebate that was valid during the trial. A different name attached to each reply asking for a receipt that clearly shows the complete order and time it was delivered.These people intentionally tried to scam a membership fee, placing the rebate on hold so the trial could expire. They will send the same response to make you seem crazy.540-666-****called and repeated the receipt, but I got another stating something different.This response team was based in ***** and will act as if the software is slow or not functioning. Guarding a refund as if they're paying it of their own salary. Strange is a understatement.Nevermind the on star rating, it was necessary for the review.A guy called my from a 540 number and repeated the contents of the receipt saying it would be
  

  Smarty

  Date: 03/15/2025

  Customer signed up and cancelled with us twice and one rebate for each. Both subscriptions were on a 7-day trial and offer rebates for trialing our SmartyPlus **************** If a subscription is not cancelled within the trial period, it rolls over to a monthly membership. For each subscription, someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information. The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account. Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details. We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase. This signup flow is very clearly identified as belonging to us. It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred. First subscription under email ************************ from 24Nov2024 to 5Jan2025 & claimed and received our $15.00 First Purchase rebate (2704006968-8894403093). Second subscription under email ****************** from 12Feb2025 to 19Feb2025 & claimed and received a $1.37 Food Delivery Rebate (1260986332-5812725168).

  K. Y.

  Date: 03/20/2025

  No one in their right mind would claim a rebate for $1.37. (**SSN**-**SSN**) was an invalid order that generated and never delivered on February 12, 2025. The actual order for rebate **SSN**-**SSN** in the amount of $13.40 and confirmed the same day after being provided. Yes, this was the trial period, however the business attempted to place the rebate on hold while the issue for the first rebate was being researched. This gave the business the opportunity to allow the account to lapse and bill me $25.00 just to get $15.00. This happened before with the other sign up, relying on time to avoid sending the rebate. It had to be sent via ****** by *****. This time was different because the business actually lengthened the time frame for the check to be mailed. So even if the trial was for 7 days, the time frame is being drawn out so the business can keep receiving payments for a membership that is barely used. The majority of the cashback survey's were not working to even participate in the membership. None of these people are illiterate, it is a money grab. I received so many emails claiming rebate **SSN**-**SSN** wasn't valid, but the app showed how the $1.37 was on the same day as not delivered. The support team also kept antagonizing e about the invoice not having a date visible, when it clearly displayed the time and date it had been dropped with the actual price. No one is using a delivery service to order anything for $1.37 when the fees would be greater than that. It makes no sense. Each email was an intentional ploy to terrorize me for a rebate that they didn't want to send.15-20 days to verify the information and once approved then 6-8 days weeks to receive $15 while you keep getting billed $25 is unrealistic. I received an email 3/9 stating the same rebate **SSN**-**SSN** has been approved. That number is associated with $1.37 in the app. That's the invisible order that was never placed.**********Posting my email addresses is just lame and tacky.

  K. Y.

  Date: 03/20/2025

  No one in their right mind would claim a rebate for $1.37. (**SSN**-**SSN**) was an invalid order that generated and never delivered on February 12, 2025. The actual order for rebate **SSN**-**SSN** in the amount of $13.40 and confirmed the same day after being provided. Yes, this was the trial period, however the business attempted to place the rebate on hold while the issue for the first rebate was being researched. This gave the business the opportunity to allow the account to lapse and bill me $25.00 just to get $15.00. This happened before with the other sign up, relying on time to avoid sending the rebate. It had to be sent via ****** by *****. This time was different because the business actually lengthened the time frame for the check to be mailed. So even if the trial was for 7 days, the time frame is being drawn out so the business can keep receiving payments for a membership that is barely used. The majority of the cashback survey's were not working to even participate in the membership. None of these people are illiterate, it is a money grab. I received so many emails claiming rebate **SSN**-**SSN** wasn't valid, but the app showed how the $1.37 was on the same day as not delivered. The support team also kept antagonizing e about the invoice not having a date visible, when it clearly displayed the time and date it had been dropped with the actual price. No one is using a delivery service to order anything for $1.37 when the fees would be greater than that. It makes no sense. Each email was an intentional ploy to terrorize me for a rebate that they didn't want to send.15-20 days to verify the information and once approved then 6-8 days weeks to receive $15 while you keep getting billed $25 is unrealistic. I received an email 3/9 stating the same rebate **SSN**-**SSN** has been approved. That number is associated with $1.37 in the app. That's the invisible order that was never placed.**********Posting my email addresses is just lame and tacky.

• Review fromBoston D

  Date: 01/15/2025

  1 star
  100% Scam. They've been taking ***** a month from me for 13 months for a subscription I never agreed to. I don't know how I didn't see it or why my bank just now flagged it as fraud, but I didn't and they just did. When I called them they offered a 2 month refund and refused to let me speak to whoever would be allowed to refund the rest of what they stole from me. They wanted to confirm my email. I had no idea what email they had on file because I NEVER SIGNED UP FOR THE SERVICE. I hope the *** has better luck getting answers out of them. This was all because of a pop-up in the *** theaters application and any business partner of Smarty (*** theaters or otherwise) should also be investigated and held liable.
  

  Smarty

  Date: 01/18/2025

  Contrary to your claim, of course you are familiar with us. We note that you intentionally signed up and immediately applied for our First Purchase Rebate (2561103649-6715565052) by signing into your SmartyPlus account. You emailed us a proof-of-purchase for your *** Movie Tickets to see ******** on 26Nov2023. You chose the rebate payout in gift card format that was fulfilled on 6Dec2023. We obtained user information directly from your inputted information after visiting a Movie Ticket site (***). Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information. The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account. Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details. We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase. This signup flow is very clearly identified as belonging to us. It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred. We acknowledge your telephone call to us on 15Jan2025. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails.

• Review fromAmber G

  Date: 11/06/2024

  1 star
  Wish I could give 0 stars but I am the one that fell for the scam. I signed up and downloaded the app, then realized something didnt seem right about their services. I cancelled my account through the app as per instructions on their terms and conditions only moments after signing up. Ive been getting charged $13 every month since. I e-mailed their customer support through a different email address than what I had signed up with originally and they stated that they do not have record of anyone with my full name (in which I did not provide in the e-mail) nor did they have record of anyone with the e-mail address I had actually signed up with (in which I did not provide in the email). They couldnt possibly know this information unless in fact they had it on their record
  

  Smarty

  Date: 11/09/2024

  We're certainly not clairvoyant nor do we have access to any information that is not supplied to us. This same accusation was covered at great length in an email exchange. The customer contacted us through our Support inbox using an iCloud email address without a full name and Data Protection inbox using an alternate Hotmail email address with a full name. There's no record of any subscription or payments from the name "***** *****" or email addresses ******************** or ********************* After we replied with this information, the latest customer response on the same day this review (6Nov2024) is "Hello, Oh my. My sincere apologies for the accusation. I figured out I sent out two emails. One to ************************************ from my hotmail account and one to ************************************** and didnt realize I sent two separate emails from two separate email accounts and was fully led to believe I caught a scam! You really cannot trust anything on the internet these days. My guard is up with attitude. Again, I am so sorry. I will send the information with charges over tomorrow once I can get access to the information. Truly truly sorry" We are still waiting on our payment information request from the customer.

• Review fromJames C

  Date: 09/26/2024

  1 star
  Called customer service. The second I heard the customer support is based in *****, I said forget it. They couldnt really explain anything clearly. Indians are infamous for scams.
  

  Smarty

  Date: 09/27/2024

  We regret to hear you are disappointed with our customer service department. If you would like any explanations or clarifications, you may also email us at *************************************** Our customer support call center is also available 24/7 if you would like to try calling again. We hope you will give us the opportunity to address your concern, and we look forward to hearing from you.

• Review fromSam D

  Date: 08/15/2024

  5 stars
  I've been using Smarty for several months now, and their service has been exceptional. The automatic application of coupons has saved me a lot on my recent purchase of a new laptop. The added benefits like free shipping rebates and the 2x cash back on many stores make it an outstanding value. Highly recommend!
  

  Smarty

  Date: 08/17/2024

  Thank you for the positive review. We are pleased that we could enhance your online shopping experience. Please do not hesitate to contact us directly for any questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails.

• Review fromGerallt J

  Date: 08/06/2024

  5 stars
  I have been using their services for several months and it has significantly enhanced my online shopping experience. The 2x cash back at numerous merchants has saved me a lot of money, and the automatic deal application at checkout is incredibly convenient. The additional perks like free food delivery rebates and travel discounts make the membership even more valuable.
  

  Smarty

  Date: 08/07/2024

  Thank you for the positive review. We are pleased that we could enhance your online shopping experience. Please do not hesitate to contact us directly for any questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails.