Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/24, Someone named **** called to let us know (without mentioning the name of the business he was calling from, presumably to allow the victim to assume its their actual supplier calling) that they were freezing the price of our toner for two years. They knew the name of our printer. They just needed to verify our business information. No orders were placed. Then on 7/19/24, another person named *****, again from a vague department called Dispatch Solutions, as to not alert the scam victim to the actual name of the business, reiterated the price freeze and said the toner would be here in 15 days. We assumed someone else had ordered from our regular supplier and they were confirming shipment. Again, no orders were placed. On 8/9/24, we received an inflated invoice for $746.79 from an unknown business named Supply Solutions Pro in *********, ********** for subpar toner they shipped to us unprompted. We searched the company and found a litany of other complaints almost identical to ours. Once confronted with this information, **** ***** (the main contact for the business listed on the invoice), ceased seeking payment for the fraudulent order for the time being.

  Business Response

  Date: 08/28/2024

  ANYTIME THERE IS A COMMUNICATION OVER THE PHONE AND NOT FACE-TO-FACE, THERE IS A POSSIBILITY FOR MISUNDERSTANDING AND CONFUSION. IN THIS SUCH CASE, SUCH CONFUSION AND MISUNDERSTANDING APPARENTLY TOOK PLACE.
  
       IN ORDER TO INSURE THAT CUSTOMER FULLY UNDERSTANDS THE TRANSACTION AND TO AVOID CONFUSION, WE HAVE A SALARIED EMPLOYEE  RECORD A VERIFICATION CALL WITH THE CUSTOMER TO MAKE SURE THE CUSTOMER FULLY UNDERSTANDS THE TRANSACTION. THE VERIFICATION CALL CONFIRMS THAT THE ORDER WAS PLACED, THE QUANTITY, PRODUCT AMOUNT, PRICE, ADDRESS, AND SHIPPER AUTHORIZATION TO ORDER AND TO INQUIRE IF ANY ADDITIONAL APPROVAL IS NEEDED BEFORE SHIPPING. WE ALSO CLEARLY STATE THE COMPANY NAME, AND TELL THEM THAT WE HAVE NO AFFILIATION WITH ANY LOCAL DEALERS, **** OR SERVICE COMPANIES IN THEIR AREA. THIS IS DONE TO PROTECT THE CUSTOMER FROM RECEIVING UNWANTED GOODS AND MAKE SURE THAT WE DO NOT WASTE OUR TIME AND MONEY SHIPPING GOODS THAT WILL BE RETURNED. THE RECORDING OF THE VERIFICATION CALL IS DONE WITH THE KNOWLEDGE AND CONSENT OF THE CUSTOMER. 
  ********************** PROHIBITS SALES AND VERIFICATION REPRESENTATIVES FROM STATING OR IMPLYING A CONNECTION BETWEEN SUPPLY SOLUTIONS PRO AND ANY OTHER COMPANY WHERE NONE EXISTS.
  IN THIS CASE, WE ARE WILLING TO ISSUE A PICKUP LABEL AND HAVE THE SUPPLIES RETURNED AT OUR EXPENSE.
  SUPPLY SOLUTIONS APOLOGIZES FOR ANY MISUNDERSTANDING.

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22163765
  
  I am rejecting this response because:

  The response was not truthful. They absolutely DID claim to be from our regular supplier and lied about someone from our business having placed the order with them. They have attempted to aggressively contact us since I brought this issue to the BBB and requested no contact from the business. 

  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 10/07/2024

  We DID NOT tell them that we are their regular supplier. In fact we sent them a copy of the verification recording which CLEARLY states that we are NOT affiliated with any local dealers, manufacturers or service companies in their area.

  If there is a way to upload this recording for you to hear, we are more than happy to send it.

   

  At this point we have written off the order and consider this matter closed. It is clear that there is nothing that can be done to satisfy this customer. 

  We consider that matter closed.

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:04/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 3/15/24, my business was shipped a toner cartridge from Supply Solutions Pro. This company had called a few weeks prior (around 2/29/24) stating that they were "locking in our prices" at a lower rate. This company masqueraded as a partner with our current contracted printer vendor, stating that prices were being raised on our contract but Supply Solutions would lock us in a lower price for 24 months. At no point in the conversation did I "order" anything. Yes, my name was taken down, and yes, I verified my company's information (I realize now that I was clearly being scammed). These details were used to create a phony order. We were shipped a package of printer toner. On an invoice forwarded to us, my signature was forged for the package. My company was invoiced. When I called SSP to dispute, I was quickly apologized to, and told I would be removed from their call list. I was told that SSP would "waive the restocking fee" if I returned the toner, but that our business would have to shoulder the cost of shipping. I'm going to just pay to send it back because the time it would take to dispute is worth more than $20. I'm filing this complaint so other companies can hopefully avoid this headache. Perhaps SSP has legitimate clients, but I'm not sure why a legitimate company would engage in these kind of dubious marketing practices. I would like this business to either provide me the recording of the call where I supposedly approved this order, or to pay for the shipped return of their product. Invoice # ********

  Business Response

  Date: 04/29/2024

  Firstly,

   

  THIS IS THE FIRST TIME WE'VE RECEIVED A COMPLAINT ABOUT THIS. 

  SECONDLY, ANYTIME THERE IS A COMMUNICATION OVER THE ***** AND NOT FACE-TO-FACE, THERE IS A POSSIBILITY FOR MISUNDERSTANDING AND CONFUSION. IN THIS SUCH CASE, SUCH CONFUSION AND MISUNDERSTANDING APPARENTLY TOOK PLACE. 
  
  IN ***** TO INSURE THAT CUSTOMER FULLY UNDERSTANDS THE TRANSACTION AND TO AVOID CONFUSION, WE HAVE A SALARIED EMPLOYEE  RECORD A VERIFICATION CALL WITH THE CUSTOMER TO MAKE SURE THE CUSTOMER FULLY UNDERSTANDS THE TRANSACTION. THE VERIFICATION CALL CONFIRMS THAT THE ***** WAS PLACED, THE QUANTITY, PRODUCT AMOUNT, PRICE, ADDRESS, AND SHIPPER AUTHORIZATION TO ***** AND TO INQUIRE IF ANY ADDITIONAL APPROVAL IS NEEDED BEFORE SHIPPING. THIS IS DONE TO PROTECT THE CUSTOMER FROM RECEIVING UNWANTED GOODS AND MAKE SURE THAT WE DO NOT WASTE OUR TIME AND MONEY SHIPPING GOODS THAT WILL BE RETURNED. THE RECORDING OF THE VERIFICATION CALL IS DONE WITH THE KNOWLEDGE AND CONSENT OF THE CUSTOMER.

  ********************** PROHIBITS SALES AND VERIFICATION REPRESENTATIVES FROM STATING OR IMPLYING A CONNECTION BETWEEN SUPPLY SOLUTIONS PRO AND ANY OTHER COMPANY WHERE NONE EXISTS.

  IN THIS CASE, THE SUPPLIES HAVE ALREADY BEEN RETURNED AND THE ACCOUNT CLOSED.

  WE APOLOGIZE FOR ANY CONFUSION OR MISUNDERSTANDING THAT *** HAVE OCCURRED.

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21455924
  
  I am rejecting this response because:

  My requests were not met. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/03/2024

  If they would like a refund for the $20 shipping charge, we will be more than happy to send them a check. This is not our normal practice, however we are willing to make an exception for them.

  Please include Company name, attention to, address, city and state, zip and invoice number.

   

  Thank you

   

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a printer cartridge in the mail, from Supply Solutions Pro. It is not something we ordered. After looking into it and speaking to the woman in my company who's name was used on the shipping label and bill, I soon learned the truth. Someone from this scamming company called our office, pretended to be the shipping outlet for the printer company that we do business with, gathered enough information about the our company from someone who has no purchasing authority, and then sent a printer cartridge with a bill for $643.86 via FedEx. I did call the number on the bill. I have not been able to speak to anyone yet, although I did leave an angry message on the answering machine telling them that I wasn't going to pay the bill and that if they wanted their cartridge back, then they would need to figure out a way to pay for the shipping.
  P.S. -- The cartridge retails online for less than $100 and this company is trying to scam us for more than six times that amount. Then to make matters worse, the cartridge they did send us wasn't even for the correct printer. PATHETIC!
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/12/12) */
  Anytime there is an order placed with our company, we go through a very strict verification process. We have a dispatcher call the person who ordered and go over it with them. We ask permission to record the call(which we have) We ask if the person is authorized to order, we tell them what they're getting and the price. We tell them who we are and let them know we are not affiliated with any local dealers or service companies in their area. In this case, once the customer received the supplies, realized they shouldn't have ordered, so the customer requested to return, which we honored, and sent a label at our cost to send the supplies back. They have already been received and the invoice zeroed out. Supply Solutions apologizes for any misunderstanding.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first filed a complaint and review for Supply Solutions Pro back in February of 2022. Since filing to complaint, we received the copy and paste response you see on many of these same reviews/complaints. However, on my complaint it looks like someone forgot to change the date and the company they were responding to which shows this has been an ongoing theme for this company since at least 2017.I've also since received a collections call regarding this fake invoice for items we never received nor authorized to receive. This company should be investigated by the police for the scams they are pulling. I read that one company paid multiple bills from this company before releasing. Thank God, in our case we had not paid anything, but now I have to worry about Supply Solutions sending these to collections as well? These people should be stopped and should be in prison.First link is their fake website:******************************************************************* link is my original review of this company on BBB website:**********************************************************************************************************

  Business Response

  Date: 12/12/2022

  Firstly,
  We have no idea who this ******* is. *************************** is the person who place the original order back in January As far as a letter dated 2017, I have no idea what that's about. This company placed an order with us, which we have a live recording of. Once they received the supplies, they realized they had a contract with another company. We have no way of knowing that unless the customer tells us, in which case we would never send supplies. We asked them to return the supplies to us(which they did receive, again we have proof of delivery) but they NEVER returned the supplies or paid the bill. So who's committing fraud here? As of this day, we are still awaiting the return of the supplies. And just an FYI, our website is not fake!!!