Complaints
Customer Complaints Summary
- 258 total complaints in the last 3 years.
- 119 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To ensure that the creditor report 100% accurate credit information. Every step mu the information reported is completely accurate and correct. The following late payment / charged off account therefore needs to be reinvestigated.I respectfully request to be provided proof of this alleged late payments, and payment maintaining a careful record of my communications with you for the purpose of filing a the *** should you continue in your noff-compliance. I further remind you that, as in W ************ No. 95-6445 (GRiGal. Nov. 14,1995), you may be liable for your willful non-the validation of debt request isnt completed.Please have the creditor provide the validation documents to the BBB as well as certified m extremely important that the creditor provide the documents to bbb to ensure fairness and are not brushing me off. thank you for your assistance.If creditor can not provide the requested payment history and documents, please have this a removed from my credit file. 15 U.S. Code 1666b & U.S. Code 1692g Validation of Debts. Accounts such as $ ***** 966772XX > & $2,348 966414XX ..Business Response
Date: 08/05/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:07/25/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A loan agreement was entered between Sunbit and Dental Options. It was canceled by myself the next day after discovering Dental Options was being dishonest regarding billing charges. Dental Options has refused to properly cancel this loan agreement with Sunbit. Despite my explaining the situation numerous times to employees of Sunbit, I am being subjected to daily harassment via phone calls and threats. They refuse to resolve the issue directly with Dental Options.Business Response
Date: 08/16/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:07/25/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debts with sunbit and do not have a contract with sunbit they do not provide me with the original application like I asked. And I am active duty with security clearance at risk of being lost due to this negative reporting coming from sunbit.Business Response
Date: 08/02/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:07/03/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made a down payment for $85.97.Paid five payments of $43.47=$217.35 Metlife dental claim was approved for $302.50 Added both $302.50+$217.35=$519.85 I only financed with Sunbit for $519.03 I should not have a balance due, please adjust appropriately.Business Response
Date: 07/10/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:07/01/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with TAB/SUNBIT. I do not have a contract with the collection agency TAB/SUNBIT, they did not provide me with the original contract as I requested.Business Response
Date: 07/09/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:06/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, *******************, a consumer, am notifying you that I dispute this alleged debt pursuant to 15 USC 1692g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.Since this debt is disputed pursuant to the Fair Debt Collection Practices Act you are required to cease all collection of this alleged debt which includes reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX I hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft also DID NOT consent to you reporting information in my name to the consumer reporting agencies.Business Response
Date: 07/03/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:06/26/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MISLEADING FALSE REPORTING/PAYMENT STATUS IS INCORRECT:Recently I saw a late payment on my credit report from your company that I do not recognize. According to the **** transactions such as payments are not supposed to show on a consumer credit report. I know that this is a billing error and I just would like for it to be corrected.I demand this be updated to paid as agreed on all 3 credit reporting agencyBusiness Response
Date: 07/03/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:06/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Husband and I both have a sunbit credit card, we recently sold our home and in doing so we paid off both of our sunbit credit card accounts in FULL. The checks were overnighted via ***** on June 3rd with an arrival date of June 4th (per fed ex). On June 8th we were contacted by an agent in regards to the payment to inquire about our payments. We told her they were both overnighted on June 3rd so they should have been received. She indicated they may have been lost within the headquarters as that is where the payments get sent to. By June 10th we contacted sunbit customer service as we kept receiving notifications that the payment had not been made on our accounts. We spoke with a representative by the name of ***** who confirmed that the payments were sent to the warehouse after he did some digging to find them. On June 18th we logged in to our accounts to ensure that the payments did in fact post, at this time we notice that we were both charged interest on our accounts one in the amount of $33.27 and the other for $87.32. On June 19th we contact customer service back. When we called in we spoke to an agent in escalations department by the name of *****. She looked into the account and stated that because the payments posted on the 10th, the interest could not be waived regardless of when they were post marked for. We then asked to speak to her manager and kept getting told that she was the highest available. FINALLY after 20 minutes we were able to be put through to ******. She was disrespectful and again was of no help to us. I stated that the accounts have been paid in full at that there shouldnt have been any other interest charged and in doing so its pure greed. She agreed. She then admitted to my husband that they did in fact receive the checks on the date we had specified to the headquarters and that it took time to get to them to be processed. We again asked the interest to be waived since it was in fact received and she denied and hung up on us.Business Response
Date: 07/01/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:06/20/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this **** with charter communications, I do not have contract with TAB/SUNBIT, they did not provide me with the original contract as i requested.Business Response
Date: 06/26/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
Date:06/12/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter of notice of adverse action at my mothers address , Never applied to this company I do not live at that address I do not receive mail at her address. did someone get my address and personal information from this company it seems like fraudulent activity with this companyBusiness Response
Date: 06/21/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.
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