Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** up for a 1 year subscription, with two months free and the contract stated" 2. Free Term Crexi agrees to provide Customer a Pro membership free of charge for the first months of the Initial Membership Period.Crexi and Customer agree that this free term does not allow the Customer to terminate the Agreement during the Initial Membership Period. I continued my membership and reached out on 11/19/2024 to cancel, I was told my renewal period had passed and I was unable to cancel, I never received a renewal notice, they state they sent one on 07/01/2024 at 10:01am, I have not record of this in my email inbox, trash or spam folders and provided a screenshot to them of my inbox, they refuse to work with me to cancel evwen though the custoer service emai states "As a company, we pride ourselves on being one that operates with the highest levels of integrity, honesty, and compassion. " I highly dobut that after reading the BBB reviews and Goole reviews, it seems as thoguth they have a long history of deceptive business practices.

  Business Response

  Date: 05/28/2025

  We're sorry to hear about your experience with canceling your service. In looking up your account, it looks like you have been cancelled, but if you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help!

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother and I were completely mislead about the product. Crexi called us every week to set up a call to upgrade our account to the pro version. We told them multiple times we were not interested. Eventually we took a call with an employee who said we could get a free two month trial and that we could cancel at anytime. On the zoom call the employee said we had to fill out paper work to ensure his quote but we wouldn't be charged until after to months if we wanted to continue using the service. They charged us after the first month $400 which we told them we were given a two month free trial. After 45 days we told them we would like to cancel our service. The customer service agent wasn't answering any emails & calls for over two weeks when we tried to cancel our service. We went to the manager who is in charge of the east coast and spoke with him on the phone. Originally he said it is impossible to cancel the product after we were told multiple times on the zoom call that we could cancel. After speaking with ********* boss they said that they would cancel our service which we were happy to hear. We received a call two days later from our customer service agent stating that the head of the east coast doesn't have the power to cancel your contract and that it is impossible to cancel unless the person passes away.Additionally, they had use on auto renew after the first year was to run out which was never mentioned. As of 5/22/24 no one is answering the phone or emails. This product doesn't have much to offer and the employees just lie to their customers to get them locked into a contract that they on the front end you can cancel which is a complete lie.

  Business Response

  Date: 05/28/2025

  We're sorry to hear about this.  We value our relationships with our customers, and we're sorry this was your experienceits not the standard we strive to uphold.  In looking at your account, we can see you were able to cancel and that a refund was provided. However, if you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help!

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My twin brother and I run the retail sector at a brokerage company in **. We get offered many promotions on technology services to use in our business, which in turn helps advertise the companies product. Crexi reached out to us every week to schedule a zoom meeting to learn more about their services. During the zoom call we were offered a two month free trial run to get an understanding of the platform. They would not get off the zoom call and pressured us to sign paperwork and provide credit card to ensure his quote. We were told we could cancel the services at anytime. After the first month they charged the credit card for $400 for the serrvice. Prior to the free trial ending we reached out to the company and told them we were not interested in the service. They told us we were locked into a contract for 12 months and it would be impossible to cancel the subscription. We were completely misled and lied to on the zoom call when we signed up for the free trial. Crexi never reached out during our free trial to see how we liked their services or if we wanted to continue to use their platform. After following up with Crexi for three weeks we finally spoke with a senior executive. On the phone call he said he would be able to cancel the subscription. The credit card has been charged again this month and no one will answer our emails or calls at Crexi. We are looking for a refund and to cancel our subscription ASAP. I high reccomend anyone in the *********** Industry to stay away from Crexi as the only thing they care about is getting your credit card information. Their customer service is horrendous and it takes days to get anyone on the phone.

  Business Response

  Date: 05/28/2025

  We're sorry to hear about this.  We value our relationships with our customers, and we're sorry this was your experienceits not the standard we strive to uphold.  In looking at your account, we can see you were able to cancel and that a refund was provided. However, if you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help!

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 21745557
  
  I am rejecting this response because: We did not recieve a full refund for the months that we were forced to pay. After multiple efforts of reaching out to cancel our contract I was forced to cancel my credit card as it was the only way to avoid being charged. Very unprofessional in how you treat your "customers". Once you get swindled into signing a contract, it was impossible to speak with anyone when I called the customer service line. 
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trail for $260/month and was told that I could cancel during this time. I reached out to cancel after the first month and they charged me again. I contacted customer service and they said they could not issue a refund. I told them again that I wanted to cancel. To make matters worse, they just charged me a third time. Now I am out almost $800 and the company refuses to cancel or return my money. Please avoid this company - they will steal from you!

  Business Response

  Date: 05/28/2025

  We're sorry to hear about your experience with canceling your service. In looking at your account, we can see you were able to successfully cancel at the end of your evaluation period. If you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help!

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 21676916
  
  I am rejecting this response because: they locked me into multiple payments and would not allow me to cancel. This cost me hundreds of dollars. They're also very rude. I do not accept this response. And why did it take over a year for them to respond? Its because they're busy stealing people's money and because they do not care.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2024, I signed a 12-month contract to enroll in CREXI Intelligence membership, with a monthly fee of $250. I received the first month for free.On March 20, 2024, I emailed the CREXI support team to cancel my one-year agreement due to consistently low data quality, including numerous errors in property and owner information listed on their website. I ceased using their service as of March 20, 2024. Despite this, they charged me $250, and I have also filed a dispute with my credit card company. CREXI has threatened to send my account to a collection agency and damage my credit.I am willing to pay the initial $250 membership fee to cover the first month, but I do not wish to make payments for the remaining 11 months, as I have no intention of continuing to use their service. I would like to cancel the one-year contract with them immediately.I can pay them $250 to cover the first money membership fee but I don't want to make payments for the remaining 11 month as I have no intention to use their service anymore. I would like to cancel the one year contract with them immediately

  Business Response

  Date: 05/28/2025

  We're sorry to hear about your experience with canceling your service. In looking at your account, we can see you were able to cancel, however, refunds of any kind can not be processed until payment disputes are resolved. If you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help!
  

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from the emails 4 separate times and contacted customer support, but they continue bombarding me with emails.

  Business Response

  Date: 05/27/2025

  We're sorry to hear that you had a poor experience around unsubscribing to our emails.  If you still need assistance with this matter, please dont hesitate to reach out to us at ************************************************************  were here to help and would be glad to resolve this for you. 

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction took place today but I had requested my information to be deleted a few weeks prior because my cousin will not want to use the services nor will I. He called me while working and said that in order to save this quote I just need to sign some paperwork and he would not charge me whenever I choose to start using but he won't process any paperwork until then. I told him I don't want to get something that I will not use and said I will check with my cousin. He said the paperwork is just to ensure I have my quote. The next day I told him my cousin does not want the service and I will not need it and to delete my info and card and file and will not use his services he said will do and today the company charged me and he is refuse to text me or answer my calls and phone support says in order to resolve it I have to deal with ***** and **** in is avoiding my voicemail and calls.

  Business Response

  Date: 05/27/2025

  We're sorry to hear that you had a poor experience and understand your frustrations here.  We value our relationship with all customers and your experience is not representative of how we do business.  If you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help and would be glad to resolve this for you. 

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was completely misled about the product. ***** kept calling me and calling me to sign up, one thing I do is call expired listings to get business and she stated several times I could do that through their platform, so I signed up. I find out I cannot search expired listings and I email **** who is her supervisor I believe. He was extremely rude calling me names in the email and very unprofessional emails over and over. Now I am paying for a service I am not using, and they will not cancel saying to bad. They even want me to work with **** who I asked to file a complaint on over the emails and they have refused to let me even talk to his boss to file a complaint. **** questioned my work ethics and again was very unprofessional and they do nothing about it. This company's customer service is horrible and I planon making sure as many agents know about this experience as possible

  Business Response

  Date: 05/27/2025

  We're sorry to hear that you had a poor experience with our **** and that the product features did not meet expectations. We value our relationships with our customers and want to make this right.  If you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help and would be glad to resolve this for you. 

• Initial Complaint

  Date:01/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing to express my deep dissatisfaction with Crexi and to address a billing discrepancy that has caused considerable frustration.On August 31, 2023, I opted to engage Crexis commercial real estate marketing services, guided by the assurances of their sales representative. During our discussion, we outlined my expectations and, significantly, clarified the billing commencement, with a mutual understanding that charges would only be applied after the onboarding process was complete.Regrettably, my ************** statement reflected a charge of $233.13, in contrast to the agreed-upon $200.00. My subsequent attempts to communicate with their customer service manager, and individual, resulted in an unproductive email and phone tag, intensifying my concerns. Despite the incomplete onboarding process, I encountered further billing in October. On October 5, 2023, I promptly issued a formal cancellation notice, expressing my dissatisfaction with the breach of our agreed-upon terms. Although I received a response indicating the willingness to cancel my service, they never communicated about my refund.The inconsistent communication prompted me to send another cancellation email, reiterating my decision. Concurrently, I sought assistance from my banking institution to investigate the unauthorized transactions, given the absence of services rendered. I insist on a full refund for the charges incurred in September, October, and November, as the promised services were not delivered, and the billing contradicted our initial agreement. Sincerely,***************************

  Business Response

  Date: 05/28/2025

  We're sorry to hear this happened. We value our relationships with our customers and regret that you had this kind of encounter with us. In looking at your account, we can see a refund was provided. However, if you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help!
  

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this account under the agreement that if I wanted to cancel within the first 30 days I could. On day 25 I attempted to cancel this account with the gentleman who signed me up. He would not return my calls or email attempts.I asked support to help me with this account and they responded saying they were waiting on the gentleman who signed me up. Still nothing.They've attempted to charge my account for the past 3 months and I've had to file with my bank multiple times. Now they are sending me invoices. I have a right to cancel this service and believe they signed me up fraudulently knowing they wouldn't cancel.

  Business Response

  Date: 05/27/2025

  We're very sorry to hear that you had a poor experience when canceling your service. Your cancellation should have been honored given the timeframe in which you put in your request, and it sounds like that wasn't the case.  If you still need assistance, please dont hesitate to reach out to us at ************************************************************  were here to help and would be glad to resolve this for you.