Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Culprit Underwear, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCulprit Underwear, LLC

    Online Retailer
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.33/5stars

    Average of 30 Customer Reviews

    Customer Complaints

    32 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/22/2021

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Los Angeles, CA 90046-2265
    BBB File Opened:
    8/31/2020
    Years in Business:
    7
    Business Started:
    10/19/2016
    Accredited Since:
    6/22/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 201915410836 for this business, issued by 1-Secretary of State-Corp, LLC, Notary

    These agencies may include:

    1-Secretary of State-Corp, LLC, Notary

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://bizfileonline.sos.ca.gov/search/business

    BBB records show a license number of 6187377 for this business, issued by 1-Secretary of State-Corp, LLC, Notary

    These agencies may include:

    1-Secretary of State-Corp, LLC, Notary

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://bizfileonline.sos.ca.gov/search/business

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Tim Fox, COO
    • Mr. David Dinetz, Founder
    • Greg Dillon, Customer Service Manager
    Contact Information

    Principal

    • Mr. Tim Fox, COO

    Customer Contact

    • Mr. Tim Fox, COO
    • Mr. David Dinetz, Founder
    • Greg Dillon, Customer Service Manager

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    32 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/18/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Inferior craftsmanship. Bogus return policy, Buyer beware.
    Read More

    Customer Reviews

    30 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David W

    1 star

    03/29/2024

    Just got a pair of mens underwear product and theyre made in *********. They say theyre made in **************************** in **********, which is false advertisement. Im very upset but theyre lying. Their older underwear I purchased was nice & made *** and now theyve changed it to *********. The product is not the same.

    Culprit Underwear, LLC Response

    04/01/2024

    Hey *****! We used to be fully made in *******, but our manufacturer went out of business and we flat out could not find a domestic manufacturer that could pull off the precision custom wet printing our immaculate pairs deserve. We are actually making a superior, more durable, and longer lasting product than when we were *** made. We do not advertise or market that we are made in *******. Our marketing materials don't say this, it does not say this anywhere on our website. We're bummed that you somehow were mislead, we know that we are still on some lists of *** made products from years ago, but we don't have control over other publications outdated listings. As always we can accept any unworn/unwashed products back for return as outlined in our returns guidelines on the website, and during checkout. 

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.