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Business Profile

CBD Oils

BudPop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like and exchange of my products. I have emailed 3 time with no response. They dont answer the phone or respond to emails.help

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm upset because I've attempted several times to get in contact with someone about my delivery.First my.name had an issue but they assured me it would be delivered.Then it got lost by the delivery service DHL.DHL says the post office has it the post office says that they don't have it so it's lost.I.have tries to.get in touch with someone but it's extremely hard as they don't have a phone number.I want my delivery or a refund.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a recurring order established with BudPop. I have been receiving this for several years. In February we moved to a new address. I provided the company with the new address and they have failed to update their systems. For last two months I have sent dozens of emails and left voicemails trying to get this corrected. I have no resolution and they continue to ship orders to an address I dont live at and charge my card over $135 per month. Please help.

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/9/23, I ordered three items via their website. I received the package on 4/19/23 but did not receive all three items. I'm missing the natural Delta 8 tincture ($59.99). I was charged for the item. I've reached out to the company via email and contact form on their website but received no response.

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with BudPop whom refuses to deliver and/or refund.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription for************** *******. They migrated to a new system, and when they did that my subscription no longer showed on my account. (My other subscriptions were still on my account though) I didn't realize this until I tried to cancel this product. I can no longer use *********. I've received shipments for 4 months now, and have been charged for this product each time. I've reached out numerous times via their website, social media page and email to stop this subscription over the past few months. I've never received a response. They have my card on file, and without access to this subscription I'm unable to remove it from my profile. So I'm continuing to be charged and shipped items I can't use at almost $50 each month. I want this canceled and my money refunded. Product has never been opened and still remains in the box it came in, also unopened.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm seeking a full refund of all the money I spent with this company because I recently discovered that they use untruthful and false claims on their website.

    Their site clearly states:
    "On the other hand, we have broad-spectrum CBD, which again, contains a number of compounds found in the hemp plant. The only difference is broad-spectrum CBD does not have any THC present. As a result, it does not cause the entourage effect; however, the effects provided are still more than those of CBD isolate, which is just pure CBD with no other compounds.

    We use broad-spectrum CBD in most of our CBD gummies, except for the watermelon-flavored full-spectrum variant. As a result, you have the option to get a little bit of THC (less than 0.3%), or you can go THC-free with our other varieties. This puts you, the customer, in charge of what you get out of our potent CBD gummies."

    While they state that there is no THC in the products I'm buying and consuming, I recently had a drug test come back positive for THC. Therefore I would like a full refund of all the products I have purchased from this company.

BudPop is NOT a BBB Accredited Business.

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