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Business Profile

Business Travel

Best Travel Store, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Travel.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/13/25, I purchased an international flight travel ticket via Fareboom.com for $1,770. All flights were in Premium Economy class which costs twice as much as regular economy class. on 4/24/25, I was notified that my trip was downgraded to regular economy class. I did not wish to travel in economy class because I paid twice as much for Premium Economy. I was advised by ******** that they could cancel the ticket and give me full refund. On 4/29/25, Fareboom advised me that I would receive full refund in one week. As of 5/22/25, I have not received refund.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fareboom owes a refund of $ ******** for booking Ref. NF8X5P with *************** that cancelled its flights in March 2020. *************** send me reminders that I am eligible for a refund but that I must request it from the Travel Agent since BA is unable to process it on my behalf. After multiple phone calls to ******** with ***********************, the Manager, I was told that I would receive the refund if I booked again the same itinerary with the same airline. He would then submit the new booking and receive the reimbursement from ***************. Accordingly I booked a new reservation Ref. JCSXZS that cost me $ ******** for travel on October 24, 2023. After me return from the trip, I called again the Fareboom Manager, who reassured me that the refund will be processed before the end of the year (2023). I am still waiting. Fareboom owes $ ******** for order # O-2B990984.

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021, l booked a******** Airline Return ticket from ***********************************
    ******* cancelled the trip ********** due to the "WHO Covid status in *******". There were speculations that they will still fly to ******* since the Covid situation in ******* changed to green (it's safe to travel to *******), l paid more money to ******** for ticket reissue
    (******** reference number
    (# ************) that same year but******** refused to go to ******* that year. I was later issued a travel voucher with ******** for a later date which will expire in April 2023.
    I reordered a new Return ticket in July 2022, for a trip to *******, please note that******** airlines was flying to ******* since late 2021 thru the month l booked the trip, l made this new travel date to************** *******
    New itinerary:
    -January 2, 2023
    **********************
    -January 3, 2023
    to *****
    Return
    -January 16, 2023
    ***** to ******
    - January 21, 2023
    **********************
    To book this flight, l paid $443.12 extra plus my outstanding ******** travel voucher of $1,053.45, totaling $1,496.57.
    In August 2022,******** again cancelled the trip part from****** to ***** and ***** to******. They said, they are Not flying to ******* anymore.
    I contacted******** Airline that since they are not going to ******* what will happen to my flight, if l decide Not to go to *******, since they are not flying to *******, but to stay in****** then come back to*** same date as earlier specified in my January 2, 2023 travel itinerary?******** told me to ask ******** agent to reissue the ticket, they said since they are the one that canceled the *****/***** trip and am still traveling from ************* to****** to/fro,******** will not charge ******** any fees, this exchange Is FREE!
    I reached out to ******** via several emails, they said l have to pay additional fees of $267.02 for the exchange. On ***********, my trip was confirmed by emirate but it ******** is exploiting the circu

  • Initial Complaint

    Date:10/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ticket to Japan in March 2020 before the pandemic. Ticket was cancelled about 5 days before departure date. I got a WhatsApp text from Singapore Airlines. They did not let me know of any available flights. Suddenly, there appears information on Fareboom that I was offered a different flight and since I did not take it, I am not eligible for cancellation. I WAS NEVER OFFERED ANOTHER OPTION. They just make stuff up so as to not pay back. You could change destinations a couple months ago but it doesn't let me anymore. Then I chose "change of dates." Their waiver said that I had the right to ONE change FREE OF CHARGE before march 2023. It is October 2022 and I am looking to use my Travel voucher from that trip and it says it is gonna cost 265.00 to change. uhm It was supposed to be free. That is why I waited until Japan opened up and they exchange tool won't even work. I would use it for another destination but the website will not let me. At this point, I think they are about to make up some lie and say it is expired when I had 5 more months to redeem my voucher.

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a flight with fareboom back in 2020 and all the flights were canceled because of COViD. They extended voucher I received until 4/2023. The total amount of the tickets were for ****** and some change. I'm booking a new flight for my son and fort this October and the flight total is just over ****** They are now telling me I owe an additional ******* for the flight because they have to re calculate the base fares and so on. That makes no sense to me. They will not simply subtract my voucher fee from the new amount. I read online that they are scamming customers by using ticket fees that are not shown. This company is awful and I should not have to pay extra money for this

Best Travel Store, Inc. is NOT a BBB Accredited Business.

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