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Business Profile

Business Development

Innovative Partnerships Group (IPG360)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Development.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Complaint is about ******** partnership medical service provider, I received my medical plan through this company Issue: I had taken service on 5-Feb-2024, ********* had tough time getting the claim on, Also i called them several times and they are saying claims are submitted on 29-Sep-2024 (After ***** attempts to reach them). Now i am not getting any response on the claims, today i called and they say there is no claim on file, i would like to complain against this company and have my claims be paid and take necessary action against this company.

    Business Response

    Date: 11/25/2024

    Hi there

    We have responded numerous times to very similar complaints. You are filing complaints against the wrong company. We are a sports agency named Innovative Partnerships Group. Our website is ****************************.

    We are not associated with Innovative Partners, which appears to be a health insurance company. Please file your complaint with the correct company.

    Regards

    Customer Answer

    Date: 12/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, Looks like we got complaint against wrong company. Please see below the right company information

    Website: **************************************************

    Company Address: *************************************************************************************************

    Contact email: *****************************************************************************

    Company Contact Number: **************

    New Update: My account is removed and my logins are not working anymore

    Group ID: ********

    Member ID: *******

    Issue: Insurance policy was active but they are not taking claims from my medical provider, They are not responding nor creating claim when i called them numerous times

    I have attached ID Card and Plan benefits screenshots i took when i had access with that company. This company seems to be fraud. This needs to be investigated and make no further victims like me. System not taking my screenshots or attachments, i can send them using another channel as we proceed

    Sincerely,

    ******* ************

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a healthcare plan with Innovative Partners in February of 2024 (so 4 months ago). I was told this plan would be identical to my last insurance plan which abruptly dropped me in January. I was desperate for a new plan in order to get medication and was basically told that innovative partners was my only course of action as it was not open enrollment. A few weeks later I found out that this plan did not cover ANY of my medications (even birth control) and also did not allow for me to use my usual pharmacy. I immediately signed up for a different plan and attempted to cancel with Innovative Partners. I have spent the last 4 months attempting to cancel. I have called repeatedly only to be on hold for hours and now the number I was provided with seems to be disconnected. I have sent multiple emails with no response. I issued a stop payment with my bank back in March which worked for a time but i just noticed I now have 3 more charges of $500 from these idiots for ****** I called my bank again who is filing for yet another dispute against Innovative Partners. This company is a SCAM. I have not used their services, I do not want their services, I attempted to cancel and get a refund within 2 weeks of signing up for the plan (they claim to offer a refund if you cancel within a month). This company should be ended.

    Business Response

    Date: 06/12/2024

    Dear ***************

    We received a notice from BBB bout a complaint made against us by a *********************** of Colorado.

    I believe this is a case of mistaken identity. We are Innovative Partnerships Group, LLC (IPG360). I believe this complaint is against another company named Innovative Partners.

    We are not an insurance company, we are a sports agency. Please check out our website www.ipg360.com

    We have never been in the insurance industry and we have never had any transactions with any person named ***********************.

    We do receive a lot of mail and phone calls directed at Innovative Partners and we have to keep telling them that they have reached the wrong company.

    Feel free to contact me at ********************************** if you have any further questions.

Innovative Partnerships Group (IPG360) is NOT a BBB Accredited Business.

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